Job summary
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
An opportunity has arisen within the Orthopaedic Directorate for a Patient Scheduling Clerk with excellent organisational skills to work collaboratively with our nursing, medical and scheduling team. The role is pivotal in managing Orthopaedic surgery and will take responsibility for very high volume diaries.
Main duties of the job
You should be resilient, motivated, organised, work well under pressure and have exceptional communication skills. You will work closely with the consultants, nursing, scheduling and directorate management team to ensure that the Health Board access policy is adhered to and that all admin related Key Performance Indicators (KPIs) are met.
In addition you will be a named contact point for your Consultant team, liaising with other departments, patients and relatives, as well as clinical colleagues to ensure that patient admissions are appropriately planned and managed.The post holder will:
Work with other scheduling staff to ensure that there is efficient and effective use of available resources at all times.
Arrange admissions, and associated pre-operative assessment clinics and theatre lists.
Play a key central role within the services and is required to work in close liaison with NHS colleagues, patients and the general public.
Require knowledge of the RTT pathways to ensure patients are treated within their pathway without delay.
Ensure that cancellations are rebooked.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
This post is secondment for 12 months due to - meet the needs of the service
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Experience
Essential
- Previous Clerical/Admin experience in healthcare
- Accurate data input
Desirable
- Experience inbound and outbound calls
- Customer Service Experience
Qualifications and Education
Essential
- Good General Education at least GCSE
- Administrative knowledge
- IT skills Microsoft packages
- Evidence of continuous professional development
- Business Administration level 3 NVQ or equivalent experience
Desirable
- ECDL qualification or equivalent
- Customer Service Training
- Business Administration level 3 NVQ or equivalent experience
Skills and personal attributes
Essential
- Excellent Telephone Manner
- Excellent Communication Skills
- Able to communicate effectively with a range of professional staff and patients
- Able to concentrate in a busy environment with many interruptions
- Able to prioritise
- Remain professional at all times
- Accurate and methodical in all aspects of work
- Empathy, tact and diplomacy when dealing with difficult situations
- Able to work under pressure
- Demonstrate a commitment to achieving high quality standards of work
- Able to use initiative and meet deadlines
- Flexible to the needs of the service
- Able to work without direct supervision
Knowledge
Essential
- Detailed knowledge of WPAS
- Knowledge of CWS
Desirable
- The ability to speak Welsh
- Knowledge of ORMIS
- Knowledge of how to plan and prioritise
- Knowledge of Welsh Government NHS Referral to Treatment Time targets
- Understanding of Health Board policies and procedures
Person Specification
Experience
Essential
- Previous Clerical/Admin experience in healthcare
- Accurate data input
Desirable
- Experience inbound and outbound calls
- Customer Service Experience
Qualifications and Education
Essential
- Good General Education at least GCSE
- Administrative knowledge
- IT skills Microsoft packages
- Evidence of continuous professional development
- Business Administration level 3 NVQ or equivalent experience
Desirable
- ECDL qualification or equivalent
- Customer Service Training
- Business Administration level 3 NVQ or equivalent experience
Skills and personal attributes
Essential
- Excellent Telephone Manner
- Excellent Communication Skills
- Able to communicate effectively with a range of professional staff and patients
- Able to concentrate in a busy environment with many interruptions
- Able to prioritise
- Remain professional at all times
- Accurate and methodical in all aspects of work
- Empathy, tact and diplomacy when dealing with difficult situations
- Able to work under pressure
- Demonstrate a commitment to achieving high quality standards of work
- Able to use initiative and meet deadlines
- Flexible to the needs of the service
- Able to work without direct supervision
Knowledge
Essential
- Detailed knowledge of WPAS
- Knowledge of CWS
Desirable
- The ability to speak Welsh
- Knowledge of ORMIS
- Knowledge of how to plan and prioritise
- Knowledge of Welsh Government NHS Referral to Treatment Time targets
- Understanding of Health Board policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
