Job summary
Aneurin Bevan University Health Board (ABUHB) has a large and complex ICT service that underpins the delivery of digital health care. ICTsupports around 14,000 users and over 200 services across more than 120 sites. The adoption and expectations placed upon digital healthcareare expected to grow substantially over the next 5 years as the health board embraces mobility both in primary and secondary care settings.The post holder will be part of the ICT Systems Team and Technical Services Team.To provide support for one or more of technical areas within the team. This will involve a number of elements of server systems includingphysical hardware and hosting, virtualisation, backup and recovery, software installation as well as configuration and investigating issues.
Main duties of the job
To provide support for the ICT System Team Leader in relation to tasks such as daily operations, monitoring and system housekeeping. Theywill be required to analyse calls that are logged by end users and ICT colleagues to identify resolutions, or escalations.To assist the team in providing timely provision of server-based technology to be adopted within the Health Board, supported by an awarenessof new technology and solutions available within NHS Wales and the IT sector as a whole.To work with other sections of the ICT Department, other Health Boards and National Teams.To be involved in systems patching, monitoring and capacity management related work, utilising technical qualifications/skills, knowledge andexperience.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- Diploma level of education or equivalent demonstrable level of experience and knowledge in a similar environment
- Evidence of continual professional development
Desirable
- Relevant Microsoft (or related) Certification or qualification.
- ITIL Foundation
- Technical ICT Qualification
Experience
Essential
- Experience working with Windows server, including Active Directory. Knowledge of Windows Desktop and Server Operating Systems and how to troubleshoot and repair.
- Relevant experience in an ICT Support environment.
- Experience of technical data systems support in a Microsoft environment.
- Sufficient experience of using a major call management / helpdesk application.
Desirable
- Delivery of server services using core Microsoft solutions, leading application vendors and Enterprise standard hardware.
- Experience of ICT support role encompassing some of the following: VMWare/Patching/Server Hardware/Server Storage/AD Management and Group Policy/Backup and Restore/File Services/Application Installation and Configuration
- Experience of SQL Server environment
- Experience of Citrix environment
- Experience of setting up new servers and services in a variety of settings including business critical applications
Aptitude and Abilities
Essential
- Excellent communication and interpersonal skills, verbal and written and reporting skills
- Ability to produce good quality documentation.
- Able to deal effectively with staff, customers, and suppliers at all levels
- Good organisational skills
- Good computing/keyboard skills
- Technical and practical knowledge of Microsoft systems support.
Desirable
- A broad range of ICT skills and understanding
- Ability to speak Welsh
- Technical understanding of corporate Server operating systems
- Strong interpersonal skills
- Application of ICT technology and service management in a healthcare environment
- Knowledge of SharePoint
Values
Essential
- Able to work as part of a Team
- Able to work under own initiative
- Self-motivated and enthusiastic with the ability to work unsupervised.
- Flexible approach and adaptable
- Good time keeping
- Proactive outlook in the resolution of customer issues.
- Analytical approach to tasks
Desirable
- Able to work under pressure
- Thorough approach to completing tasks.
Other
Essential
- Must be independently mobile and able to travel within geographical area.
- May be required to work hours flexibly on occasion
Person Specification
Qualifications
Essential
- Diploma level of education or equivalent demonstrable level of experience and knowledge in a similar environment
- Evidence of continual professional development
Desirable
- Relevant Microsoft (or related) Certification or qualification.
- ITIL Foundation
- Technical ICT Qualification
Experience
Essential
- Experience working with Windows server, including Active Directory. Knowledge of Windows Desktop and Server Operating Systems and how to troubleshoot and repair.
- Relevant experience in an ICT Support environment.
- Experience of technical data systems support in a Microsoft environment.
- Sufficient experience of using a major call management / helpdesk application.
Desirable
- Delivery of server services using core Microsoft solutions, leading application vendors and Enterprise standard hardware.
- Experience of ICT support role encompassing some of the following: VMWare/Patching/Server Hardware/Server Storage/AD Management and Group Policy/Backup and Restore/File Services/Application Installation and Configuration
- Experience of SQL Server environment
- Experience of Citrix environment
- Experience of setting up new servers and services in a variety of settings including business critical applications
Aptitude and Abilities
Essential
- Excellent communication and interpersonal skills, verbal and written and reporting skills
- Ability to produce good quality documentation.
- Able to deal effectively with staff, customers, and suppliers at all levels
- Good organisational skills
- Good computing/keyboard skills
- Technical and practical knowledge of Microsoft systems support.
Desirable
- A broad range of ICT skills and understanding
- Ability to speak Welsh
- Technical understanding of corporate Server operating systems
- Strong interpersonal skills
- Application of ICT technology and service management in a healthcare environment
- Knowledge of SharePoint
Values
Essential
- Able to work as part of a Team
- Able to work under own initiative
- Self-motivated and enthusiastic with the ability to work unsupervised.
- Flexible approach and adaptable
- Good time keeping
- Proactive outlook in the resolution of customer issues.
- Analytical approach to tasks
Desirable
- Able to work under pressure
- Thorough approach to completing tasks.
Other
Essential
- Must be independently mobile and able to travel within geographical area.
- May be required to work hours flexibly on occasion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
