Receptionist - Ophthalmology

Job summary

The post holder will be responsible for the day-to-day running of departmental reception, welcoming patients and visitors in an efficient and friendly way. Ensure that procedures for validating patient details are maintained in line with confidentiality, acting as a point of contact and provide a welcoming atmosphere to all visitors to the department.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

To provide an efficient and welcoming service to patients, staff and relatives visiting the department. To reassure patients and have empathy toward both patients and their relatives.

To have an understanding of the department and hospital layout, to assist in directing patients to other areas when asked.

To provide an efficient and friendly telephony service, taking/forwarding messages.

Use initiative in dealing with enquiries and complaints from visitors in a professional way.

To reception and validate patient details and demographics, ensuring that any changes to patient details are updated on WelshPas.

To liaise with opticians and other departments regarding patients details/care as necessary.

To use persuasive skills and remain composed when dealing with patients who are abusive, irate or uncooperative to diffuse difficult situations.

To deal with voicemail promptly and efficiently

To process patient cancellations

To deal professionally with patient enquiries and ensure that all enquires are actioned in a timely manner.

To provide a positive image of the Health Board at all times.

To develop a good understanding of confidentiality, Data protection/GDPR and data quality.

To provide cover and assistance for colleagues during periods of leave/absence.

To work and communicate with Ophthalmology nurses and Consultants, and site staff at all times.

To be able to work in a pressurised environment where work can be frequently interrupted

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.