Job summary
An exciting opportunity has arisen for a Booking and Scheduling Team Leader to work in the Regional Cataract Service, delivering change across Aneurin Bevan, Cardiff and Vale and Cwm Taf Morgannwg Health boards.
We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills. The post holder will play a key part in delivering our transformation plans for Ophthalmology in the South East Wales Region
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
This is a fixed term role until 31st August 2024 to meet the needs of the service.
Main duties of the job
The post holder will lead thenew Regional Booking and Scheduling team for Cataracts and have proven experience in this field. Theteam leader will be responsible for working to ensure the delivery of key quality, performance and service improvements within the Clinical Service.
The new team will be a central link to booking and scheduling teams across the region and strong communication skills are vital. Other key contacts for the role include Directorate Managers, Medical Leads, Nursing Leads and the Regional Programme Team.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
- The Regional Ophthalmology Booking and Scheduling Team Leader will provide operational leadership and oversight of the regional booking and scheduling team. The post holder will be required to act independently within appropriate organisational guidelines, deciding when they need to refer to their manager. This is highly operational role requiring logistical and organisational skills that will require the post holder to manage the allocation of patients through different activity routes on different sites within the region.
- The team leader will line manage the staff within the team that may be working remotely and/or based on different sites within the region and ensure that productivity and service levels within the team are maintained.
- The team leader will be responsible for performance reporting on the booking and scheduling activity within the team, generating reports and interpreting data. The post holder will provide robust narrative explanations for the peak and troughs in performance levels from the team and from the services that the team is booking into. The post holder will be responsible for the integrity and accuracy of the data and raise issues through the correct governance procedures
- The team leader will be responsible for maintaining and updating the Standard Operating Procedures (SOPs) for the team and for developing any new procedures as the need arises
- The team leader will be the central link between the booking and scheduling teams in Ophthalmology in Aneurin Bevan, Cardiff and Vale and Cwm Taf Morgannwg University Health Boards maintaining open and transparent communication channels and sharing information in line with information governance protocols
Job description
Job responsibilities
- The Regional Ophthalmology Booking and Scheduling Team Leader will provide operational leadership and oversight of the regional booking and scheduling team. The post holder will be required to act independently within appropriate organisational guidelines, deciding when they need to refer to their manager. This is highly operational role requiring logistical and organisational skills that will require the post holder to manage the allocation of patients through different activity routes on different sites within the region.
- The team leader will line manage the staff within the team that may be working remotely and/or based on different sites within the region and ensure that productivity and service levels within the team are maintained.
- The team leader will be responsible for performance reporting on the booking and scheduling activity within the team, generating reports and interpreting data. The post holder will provide robust narrative explanations for the peak and troughs in performance levels from the team and from the services that the team is booking into. The post holder will be responsible for the integrity and accuracy of the data and raise issues through the correct governance procedures
- The team leader will be responsible for maintaining and updating the Standard Operating Procedures (SOPs) for the team and for developing any new procedures as the need arises
- The team leader will be the central link between the booking and scheduling teams in Ophthalmology in Aneurin Bevan, Cardiff and Vale and Cwm Taf Morgannwg University Health Boards maintaining open and transparent communication channels and sharing information in line with information governance protocols
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
Desirable
- Project Management qualification / ECDL
Knowledge
Essential
- Knowledge of data protection and complaints management
- Use of IT packages including MS office and health board systems
- Excellent knowledge of health board policy and procedures
Experience
Essential
- Experience of managing staff
- Operational experience of booking, scheduling, managing patient flows and waiting lists
- Experienced problem solver and report writer
Desirable
Skills
Essential
- Highly motivated / good communication skills / change management skills
- Ability to deal with difficult situations and establish good relationships
Desirable
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
Desirable
- Project Management qualification / ECDL
Knowledge
Essential
- Knowledge of data protection and complaints management
- Use of IT packages including MS office and health board systems
- Excellent knowledge of health board policy and procedures
Experience
Essential
- Experience of managing staff
- Operational experience of booking, scheduling, managing patient flows and waiting lists
- Experienced problem solver and report writer
Desirable
Skills
Essential
- Highly motivated / good communication skills / change management skills
- Ability to deal with difficult situations and establish good relationships
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
