Clerical Officer - Lung Function

Job summary

We are looking for an enthusiastic and self-motivated Clerical Officer to join our busy Outpatients Service based in the Lung Function and Sleep Apnoea Service in University Hospital Llandough

The post holder will look forward to a challenging and rewarding work environment, in which finding a balance between team working and using initiative is key.

Experience of working with the public in a Healthcare setting and use of IT systems would be an advantage.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• Make and receive telephone calls from all stakeholders to include patients, relatives, and General Practice. Politely establish caller's needs and accurately record and action.
• Positively engage with the general public by meeting and greeting patients and clerking them into the department
• Add to patient waiting lists, booking, cancelling and amending patient appointments to ensure all patient lists are booked adequately and cancellation slots are utilised

• Action all received referrals in timely fashion, depending on urgent or routine nature. Recognise and highlight any referrals for supervisory action not meeting access criteria.

• Work within the team of Respiratory Physiologists to provide clerical assistance within the department

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is"Caring for People, Keeping People Well",and ourvision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiffand the Vale offers the best of both worlds.