Patient Administration Support Officer

Job summary

An excellent opportunity has arisen to join ourMedical Records Department, a dynamic and varied team that plays a vital role in supporting patient care. This department covers multiple areas, including:

• New Case Management - ensuring accurate and timely creation of waiting lists.
• Clinic Coordination- supporting clinics with efficient record handling.
• Subject Access Requests- managing patient data requests in line with GDPR.
• Bereavement Services - providing sensitive and professional support which includes liaising with Medical Examiners and Clinicians.
• Appointment Booking Centre - coordinating patient appointments effectively.

This is a fast paced department, dealing with various directorates, patients and a variety of other departments.

We are offering a range of contracted hours from Full time to 18.75 hours a week.

We would encourage interested individuals to get in touch should they have any queries or questions around the post or the Essential/Desirable criteria.

Main duties of the job

An excellent opportunity has arisen in health records.

The applicants will need excellent interpersonal skills, be able to communicate with tact and diplomacy, whilst providing a professional service.

You must have the ability to work in a busy environment and be confident in liaising and meeting with all grades of healthcare staff and patients.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.