Job summary
The post holder will provide a friendly, professional reception service to staff, patients and visitors within the Obstetrics and Gynaecology Department. They will also provide a first-class outpatient coordinator service for the Obstetrics and Gynaecology Department, providing flexible cross-cover during times of sickness/absence for other members of the team, including the reception staff.
Main duties of the job
To greet patients on the reception desk, checking them in and booking any follow up appointments required.
Answering telephone queries.
Locating and preparing notes for upcoming clinics.
Booking clinic appointments.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
To greet patients on the reception desk, checking them in and booking any follow up appointments required.
Answering telephone queries.
Locating and preparing notes for upcoming clinics.
Booking clinic appointments.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
To greet patients on the reception desk, checking them in and booking any follow up appointments required.
Answering telephone queries.
Locating and preparing notes for upcoming clinics.
Booking clinic appointments.
Person Specification
Qualifications
Essential
- Good standard of education, 3 GCSEs or equivalent
Experience
Essential
- Working with computers
- Working in a team
- Dealing with the public either by telephone or face to face
Skills
Essential
- Ability to prioritise work load
- Ability to remain calm during busy/difficult situations
- Works well within a team
- Good communication skills
Person Specification
Qualifications
Essential
- Good standard of education, 3 GCSEs or equivalent
Experience
Essential
- Working with computers
- Working in a team
- Dealing with the public either by telephone or face to face
Skills
Essential
- Ability to prioritise work load
- Ability to remain calm during busy/difficult situations
- Works well within a team
- Good communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
