Job summary
An exciting opportunity has arisen in our call centre, based within the health records department.
Based in the Appointments Booking Centre, the successful candidate would take calls from patients wishing to book and rearrange hosptial appointments and other general queries.
Main duties of the job
Take calls from patients wishing to book and rearrange hospital appointments in a call centre based environment.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is "Caring for People, Keeping People Well",and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
This is a telephone cased position in a fast paced and busy call centre.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
This is a telephone cased position in a fast paced and busy call centre.
Person Specification
Education
Essential
Desirable
- IT qualification
- Customer service NVQ
Experience
Essential
- Call centre experience
- Customer Service experience
Desirable
- Health Records/NHS experience
- General background in office procedures
Skills
Essential
- Keyboard skills
- Good communication skills
- Working practice of GDPR
Desirable
- Previous experience of liaising with health professionals
Personal Qualities
Essential
- Able to work in a team and on own initative
- Flexible and responsive to change.
- Friendly and courteous
Desirable
Other
Essential
Person Specification
Education
Essential
Desirable
- IT qualification
- Customer service NVQ
Experience
Essential
- Call centre experience
- Customer Service experience
Desirable
- Health Records/NHS experience
- General background in office procedures
Skills
Essential
- Keyboard skills
- Good communication skills
- Working practice of GDPR
Desirable
- Previous experience of liaising with health professionals
Personal Qualities
Essential
- Able to work in a team and on own initative
- Flexible and responsive to change.
- Friendly and courteous
Desirable
Other
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
