IT Service Desk Apprentice

Job summary

As an Apprentice you will be required to assist with the provision of a comprehensive and effective service to support the smooth and efficient running of the Service Desk. You will also be required to communicate effectively and courteously with a range of internal/external personnel and work as part of a team within the service support function delivering a high quality service on behalf of the UHB.

To attend regular review meetings with the supervisor and assessor, leading to a Foundation Apprenticeship in Digital Application Support Level 2.

This qualification consists of:

• Level 2 Knowledge certificate as appropriate (to be agreed)
• Essential Skills Wales Level 1 in Communication
• Essential Skills Wales Level 1 in Application of Number
• Essential Skills Wales Level 2 in Digital Literacy

This post is fixed term for 18 months from start date due to apprenticeship contract.

Main duties of the job

Supporting IT issues and requests for over 15,000 members of staff within Cardiff and Vale over many different site locations. We provide support on the phones and troubleshoot issues remotely or physically. We manage IT projects and the successful candidate will be able to support these as well as carrying out their daily duties.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

For further details on these aspects of the job role please see job description and person specification.

Please note if you are already degree qualified you will be ineligible to apply due to Welsh Government funding criteria on the level 2 qualification.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.