Out of Hours Crisis Worker

Cardiff and Vale University Health Board

The closing date is 02 December 2024

Job summary

Ynys Saff Sexual Assault Referral Centre at Cardiff Royal Infirmary provides a safe space, specialist support and dedicated care for people who have been sexually assaulted.

We are looking for 3 highly motivated candidates who would like to be part of our new regional service for South East Wales

All SARCs in England and Wales are currently waiting to be accredited to ISO15189 Forensic Standards to reflect the high standard of care and forensic integrity for cases that may be heard at Crown Court. A willingness to provide a DNA sample for the police Staff Elimination Database is required. This will be discussed further at interview.

The successful candidates will be contracted for one hour a month to attend a compulsory supervision/rota meeting and will be part of an on-call rota comprising of weekday evenings, 5pm-8am and at least 3 weekend shifts a month on a 12 hour rota 7am - 7pm and Bank Holidays.

For all on-call shifts an on-call shift allowance is paid:

Weekday/Weekends £24.83

Bank Holidays £46.66

In addition any call outs attended at SARC for forensic purposes are paid at a Band 4 hourly rate at a time and a half.

There may be some circumstances when the post holder will be required to work from another site such as Accident and Emergency.

Although you will be part of the team, this is a primarily lone working post.

Main duties of the job

For this role you will need to be someone was is able to:

  • Be calm and supportive in order to ensure that a victim is being listened to and treated with respect.
  • Be supportive without trying to 'fix' a victim. Could you sit with someone going through unimaginable trauma without wanting to hug them or try and make things go back to normal?
  • Be impartial information givers. You are there for the victim and to inform them of their choices, rather than making the decision for them.

The post holder will provide support, information and crisis management to clients attending the Sexual Assault Referral Centre in partnership with the police and Forensic Medical Examiner. Following the completion of a forensic medical examination, the post holder will carryout a DNA forensic clean of the SARC following strict cleaning procedures as well as completing the required administration duties.

Must be able to travel to SARC 24 hours of the day within the required time

The successful applicants will be able to work on their own initiative in emotional and stressful situations. The ability to remain calm under pressure whilst supporting clients in trauma is central to the role.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Date posted

22 November 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,928 to £29,551 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

001-ACS277-1124

Job locations

Cardiff Royal Infirmary

Newport Road

Cardiff

CF24 0SZ


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Due to the requirement of the Out of Hours Crisis Worker to open the SARC within the hour, ability to travel from home to Cardiff Royal Infirmary any time during the day/night is essential

Whilst the role of a Crisis worker can be emotionally challenging, it is also an extremely rewarding role where you will be supported to develop your skills and expertise. Being a Crisis worker will allow you to develop your understanding of how multiple agencies work together, develop confidence in working with vulnerable people, improve your knowledge of safeguarding and be part of the NHS and South East Wales Regional SARC service.

The post holder will be flexible to cover shortfalls in the rota at short notice due to staff sickness,in order to operate the service on a 24 hours basis.

The successful candidates must be willing to attend an initial training week and be available to cover all out of hours shifts.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Due to the nature of the role, we will only accept applications from female candidates (exempt under the Equality Act 2010, Schedule 9, Part 1)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Due to the requirement of the Out of Hours Crisis Worker to open the SARC within the hour, ability to travel from home to Cardiff Royal Infirmary any time during the day/night is essential

Whilst the role of a Crisis worker can be emotionally challenging, it is also an extremely rewarding role where you will be supported to develop your skills and expertise. Being a Crisis worker will allow you to develop your understanding of how multiple agencies work together, develop confidence in working with vulnerable people, improve your knowledge of safeguarding and be part of the NHS and South East Wales Regional SARC service.

The post holder will be flexible to cover shortfalls in the rota at short notice due to staff sickness,in order to operate the service on a 24 hours basis.

The successful candidates must be willing to attend an initial training week and be available to cover all out of hours shifts.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Due to the nature of the role, we will only accept applications from female candidates (exempt under the Equality Act 2010, Schedule 9, Part 1)

Person Specification

Qualifications

Essential

  • Has achieved a minimum of NVQ Level 4 or above in relevant subject or relevant background experience

Desirable

  • Counselling skills

Knowledge

Essential

  • Knowledge of the nature of the SARC
  • Understanding of safeguarding procedures

Desirable

  • Knowledge of the impact of sexual violence on adults and children
  • Knowledge of issues around domestic and sexual violence on adults and children

Experience

Essential

  • Experience of working with vulnerable adults or children
  • Experience of working in a multi-disciplinary team
  • Experience of making decisions and taking appropriate action

Desirable

  • Worked in a sexual violence/ domestic violence setting
  • Experience of working with vulnerable adults or children
  • Experience of working with victims of crime

Skills

Essential

  • Excellent interpersonal and communication skills
  • Ability to work on own initiative
  • Able to treat people with respect and dignity with an empathic and non judgemental manner
  • Ability to work within a multi disciplinary setting
  • Ability to communicate with distressed service users and their family/supporters
  • Able to use IT effectively

Personal Qualities

Essential

  • Able to keep calm under pressure
  • Organised and professional
  • Able to work within a confidential environment
  • Shows respect to team members and service users
  • Ability to show compassion
  • Motivated and committed
Person Specification

Qualifications

Essential

  • Has achieved a minimum of NVQ Level 4 or above in relevant subject or relevant background experience

Desirable

  • Counselling skills

Knowledge

Essential

  • Knowledge of the nature of the SARC
  • Understanding of safeguarding procedures

Desirable

  • Knowledge of the impact of sexual violence on adults and children
  • Knowledge of issues around domestic and sexual violence on adults and children

Experience

Essential

  • Experience of working with vulnerable adults or children
  • Experience of working in a multi-disciplinary team
  • Experience of making decisions and taking appropriate action

Desirable

  • Worked in a sexual violence/ domestic violence setting
  • Experience of working with vulnerable adults or children
  • Experience of working with victims of crime

Skills

Essential

  • Excellent interpersonal and communication skills
  • Ability to work on own initiative
  • Able to treat people with respect and dignity with an empathic and non judgemental manner
  • Ability to work within a multi disciplinary setting
  • Ability to communicate with distressed service users and their family/supporters
  • Able to use IT effectively

Personal Qualities

Essential

  • Able to keep calm under pressure
  • Organised and professional
  • Able to work within a confidential environment
  • Shows respect to team members and service users
  • Ability to show compassion
  • Motivated and committed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cardiff and Vale University Health Board

Address

Cardiff Royal Infirmary

Newport Road

Cardiff

CF24 0SZ


Employer's website

https://cavuhb.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Cardiff and Vale University Health Board

Address

Cardiff Royal Infirmary

Newport Road

Cardiff

CF24 0SZ


Employer's website

https://cavuhb.nhs.wales/ (Opens in a new tab)

For questions about the job, contact:

Sarc Manager

Tracey Cooper

Tracey.Cooper4@wales.nhs.uk

02920335795

Date posted

22 November 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,928 to £29,551 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

001-ACS277-1124

Job locations

Cardiff Royal Infirmary

Newport Road

Cardiff

CF24 0SZ


Supporting documents

Privacy notice

Cardiff and Vale University Health Board's privacy notice (opens in a new tab)