Job summary
To provide a reception service within Cardiff Health Access Practice (CHAP) which is a Nurse led service providing public health screening and signposting service for asylum seekers and refugees arriving and living in Cardiff. It also provides a Safe Haven service for patients who have been removed from their GP practice for a period of time for violent or aggressive behaviour.
Duties will include:
- general reception duties including the booking of appointments and inputting patient information onto the Clinical Patient Information System
- Maintaining databases and liaising with outside agencies and within the UHB.
Main duties of the job
To provide an effective reception/front of house service for CAVHIS
To maintain the appointment system.
To liaise with the Operational Manager and clinical staff re urgent appointments.
To register all newly arrived asylum seekers and make relevant appointments for their initial assessment.
To send all relevant data to dispersal areas for patients dispersed out of Cardiff.
To transfer out all patients either dispersed to new areas or those moving onto a new GP service.
To book (specialist) language interpreters as and when authorised.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is "Caring for People, Keeping People Well",and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- Good standard of Education. GCSE Level or Equivalent experience
- Evidence of continued development
Desirable
- A Levels or NVQ
- Relevant secretarial/administrative qualification or equivalent experience
Experience
Essential
- Previous Reception Experience
- Experience of providing administrative support within a busy team
Desirable
- Good Knowledge of Microsoft Office, Word & Excel.
- Experience of dealing with the public/patients who sometimes have difficulties communicating in English.
Special Knowlege
Essential
- Working knowledge of Data Protection and Freedom of Information Acts and Caldicott Guidelines
- Knowledge of database administration
Desirable
- General understanding of the NHS in Wales
Personal Qualities
Essential
- Enthusiastic and friendly personality
- Willingness to learn and adapt
Skills
Essential
- Proven record of administrative skills and the ability to produce high quality, accurate correspondence and documentation
- Excellent oral and written communication skills
- An ability to prioritise work and manage competing demands
Other
Essential
- Ability to travel to other service areas if requested
Desirable
- Ability to communicate in other languages
Person Specification
Qualifications
Essential
- Good standard of Education. GCSE Level or Equivalent experience
- Evidence of continued development
Desirable
- A Levels or NVQ
- Relevant secretarial/administrative qualification or equivalent experience
Experience
Essential
- Previous Reception Experience
- Experience of providing administrative support within a busy team
Desirable
- Good Knowledge of Microsoft Office, Word & Excel.
- Experience of dealing with the public/patients who sometimes have difficulties communicating in English.
Special Knowlege
Essential
- Working knowledge of Data Protection and Freedom of Information Acts and Caldicott Guidelines
- Knowledge of database administration
Desirable
- General understanding of the NHS in Wales
Personal Qualities
Essential
- Enthusiastic and friendly personality
- Willingness to learn and adapt
Skills
Essential
- Proven record of administrative skills and the ability to produce high quality, accurate correspondence and documentation
- Excellent oral and written communication skills
- An ability to prioritise work and manage competing demands
Other
Essential
- Ability to travel to other service areas if requested
Desirable
- Ability to communicate in other languages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
