Job summary
An exciting opportunity has arisen at the Posture and Mobility Centre. for an Administrator within the contact centre.
This focus of this role is to be the main point of contact to our Patients, HCP, and other care providers internally and externally.
Therefore we require the candidate to have excellent communication skills and have a caring nature.
Attention to detail is paramount when inputting referrals and patient information.
The Contact Centre is athe hub of the wheelchair service with a very busy a varied workload.
If you have the ability to work under pressure, work within in team or on your own, and would like to join this friendly, close knit team we would like to hear from you.
Main duties of the job
- To liaise with patients, visitors, staff and external providers
- Support the manager and the administrative team in the administrative function as required
- To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols in accordance with the Data Protection Act
- To process new referrals and register on patient administration system (BEST) and update records as appropriate using current systems to include scanning and uploading documents
- To check patient details as needed on other NHS databases (PMS, WDS etc.)
- To book repairs and deliveries for our engineers and drivers in an efficient manner
- To cancel appointments in case of staff in availability due to sickness, urgent training etc. and re-book as per guidelines.
- The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- GCSE's or Equivalent
- Good literacy and numeracy skills
Desirable
- NVQ Level 2 or equivalent
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
- Experience of Data Inputting and Retrieval
Desirable
- Previous experience in community sector, social care or NHS
- Previous experience of using a telephone switchboard.
Skills
Essential
- Effective communication skills both written and verbal
- Demonstrates ability to undertake a wide range of basic administrative tasks
- Ability to work autonomously and as part of a team
- Proactive approach
- Ability to problem solve and prioritise
- Willingness to further develop IT and clerical skills and knowledge
- Ability to attend training away from the workplace
- Able to work on own initiative
Desirable
- Ability to contribute to the continuous improvement of systems and processes
Special Knowledge
Essential
- Customer care skill & knowledge
Desirable
- Knowledge of NHS
- Knowledge of ALAS
Personal Qualities
Essential
- Approachable
- Ability to work under pressure
- Ability to work under own initiative
- Confidentiality
Other
Essential
- Ability to travel between ALAS sites (ALAC, Rookwood Hospital and the PMC, Treforest).
- Ability to keep up to date with the Trust's policies and procedures
- Able to attend and participate in all mandatory and statutory training events
Person Specification
Qualifications
Essential
- GCSE's or Equivalent
- Good literacy and numeracy skills
Desirable
- NVQ Level 2 or equivalent
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
- Experience of Data Inputting and Retrieval
Desirable
- Previous experience in community sector, social care or NHS
- Previous experience of using a telephone switchboard.
Skills
Essential
- Effective communication skills both written and verbal
- Demonstrates ability to undertake a wide range of basic administrative tasks
- Ability to work autonomously and as part of a team
- Proactive approach
- Ability to problem solve and prioritise
- Willingness to further develop IT and clerical skills and knowledge
- Ability to attend training away from the workplace
- Able to work on own initiative
Desirable
- Ability to contribute to the continuous improvement of systems and processes
Special Knowledge
Essential
- Customer care skill & knowledge
Desirable
- Knowledge of NHS
- Knowledge of ALAS
Personal Qualities
Essential
- Approachable
- Ability to work under pressure
- Ability to work under own initiative
- Confidentiality
Other
Essential
- Ability to travel between ALAS sites (ALAC, Rookwood Hospital and the PMC, Treforest).
- Ability to keep up to date with the Trust's policies and procedures
- Able to attend and participate in all mandatory and statutory training events
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cardiff and Vale University Health Board
Address
Artificial Limb & Appliance Service
Posture and Mobility Centre, Unit 1, Taffs Fall Road
Treforrest
CF37 5TY
Employer's website
https://cavuhb.nhs.wales/ (Opens in a new tab)
