Physiotherapy Administration and Clerical Support Officer

Job summary

We are seeking an enthusiastic and motivated individual, who shares our core values, to work as a Physiotherapy Administration and Clerical support officer within our Outpatient Physiotherapy service. The role will primarily work in either our centralised administration hub at Cardiff Royal Infirmary or University Hospital of Wales. They may also provide occasional support to our other Physiotherapy outpatient department in Barry Hospital.

The post holder will be part of a friendly and supportive team working in a busy Outpatient service. Good communication and interpersonal skills are essential for this post. Previous experience of working in a clerical role is advantageous and we offer a full induction programme, on the job training, regular appraisal and opportunities for development.

Main duties of the job

The successful applicants will provide administration and clerical support to the Outpatient Physiotherapy service, these duties include, call handling, working with data entry processes, waiting list management, reception desk roles, as well as contributing to the general running of the departments.

We are searching for someone who shares our values that:

• We care about the people we serve and the people we work with
• We trust one another
• We respect each other
• We take personal responsibility
• We treat people with kindness
• We act with integrity

Post holders will be expected at all times to behave in accordance with our values demonstrating commitment to the delivery of high quality services to patients.

For further details on these aspects of the job role please see job description and person specification.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is "Caring for People, Keeping People Well",and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.