Senior Mental Health Telephone Triage Clinician 111 Press 2

Cardiff and Vale University Health Board

Information:

This job is now closed

Job summary

Are you a registered Mental Health Nurse, Social Worker or Occupational Therapist with extensive mental health experience, looking for a new opportunity to work in an organisation that will help you develop and achieve your goals to become the best you can be? If so, you're in luck

We are proud to announce the implementation of the telephone based Mental Health Triage, 111 Press 2 service within Cardiff and the Vale. This is a new service, which has been integrated into the existing 111/ CAV24/7 service, and has been developed for people in mental health distress, to provide access to mental health support 24/7. Individuals calling 111 Press 2 are of all ages and have a broad range of mental health presentations including common mental health conditions (e.g. anxiety, low mood, emotional distress) and acute/major mental illness conditions (e.g. psychosis, bipolar disorder, high risk suicidal behaviours).

This service has a skill mix which will ensure callers can access the right level of advice and support for their condition and be connected to the best form of help, whether this is support with self-management, following existing care plans or onward referral to a mental health service (Inc. 3rd sector partner services) for routine, urgent or emergency intervention.

Main duties of the job

You will work within the existing CAV 24/7, who are the providers of Urgent Primary Care within Cardiff and Vale UHB, and operates 24-hours-a-day, seven-days-a-week, on a 7.5-hour shift basis, within this historic Cardiff Royal Infirmary.

You will provide support and lead the Band 5 (non-registrant) Mental Health and Wellbeing Practitioners, in assessing and triaging all mental health needs including common mental health problems and those more complex, acute, and high-risk presentations.

You will independently assess and provide high quality advice and care, and make decisions based on the individuals identified needs, to connect the patient to the right health care provision in a timely way, whilst ensuring excellent delivery of care through agreed clinical standards and frameworks.

You will liaise closely with both Primary and Secondary Care Mental Health Services and Third Sector Organisations to ensure cohesive and purposeful pathways of care. There will be an expectation to produce evidence that can be used to inform future service design and commissioning of services. This will include using outcome measures, and promoting the highest possible utilisation of the service.

We would welcome you to come and visit in advance.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Date posted

04 October 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,922 to £43,257 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

001-NMR336-0824-A

Job locations

Cardiff Royal Infirmary

Longcross Street

Cardiff

CF24 0SZ


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

  • Registered with professional body
  • Educated to Degree level plus post grad/ registration experience

Knowledge

Essential

  • Evidence of Continuing Professional Development within a mental health setting.
  • Specialist knowledge of mental health in relation to crisis, mental health crisis assessments and risk assessments
  • Demonstrable clinical knowledge and experience of mental health.
  • Risk assessment and the management of risk.

Desirable

  • Teaching/ mentorship
  • Motivational Interviewing skills
  • Good understanding of the barriers and challenges that people with serious mental health issues face
  • Brief Interventions/ solution focused
  • Some understanding of the issues affecting people from black and ethnic minority communities

Experience

Essential

  • Sufficient post registration mental health experience
  • Assessment of people presenting with mental health problems
  • Experience of prioritising tasks within a busy and pressured environment

Desirable

  • Working in a primary care setting
  • Working in a crisis care setting
  • Working within a multi-agency community setting
  • Experience in facilitating wellbeing sessions with colleagues.
  • Experience of working with people across the lifespan.
Person Specification

Qualifications

Essential

  • Registered with professional body
  • Educated to Degree level plus post grad/ registration experience

Knowledge

Essential

  • Evidence of Continuing Professional Development within a mental health setting.
  • Specialist knowledge of mental health in relation to crisis, mental health crisis assessments and risk assessments
  • Demonstrable clinical knowledge and experience of mental health.
  • Risk assessment and the management of risk.

Desirable

  • Teaching/ mentorship
  • Motivational Interviewing skills
  • Good understanding of the barriers and challenges that people with serious mental health issues face
  • Brief Interventions/ solution focused
  • Some understanding of the issues affecting people from black and ethnic minority communities

Experience

Essential

  • Sufficient post registration mental health experience
  • Assessment of people presenting with mental health problems
  • Experience of prioritising tasks within a busy and pressured environment

Desirable

  • Working in a primary care setting
  • Working in a crisis care setting
  • Working within a multi-agency community setting
  • Experience in facilitating wellbeing sessions with colleagues.
  • Experience of working with people across the lifespan.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cardiff and Vale University Health Board

Address

Cardiff Royal Infirmary

Longcross Street

Cardiff

CF24 0SZ


Employer's website

https://cavuhb.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Cardiff and Vale University Health Board

Address

Cardiff Royal Infirmary

Longcross Street

Cardiff

CF24 0SZ


Employer's website

https://cavuhb.nhs.wales/ (Opens in a new tab)

For questions about the job, contact:

111 Press 2 Clinical Manager

Lynne Vincent

lynne.vincent@wales.nhs.uk

02921845716

Date posted

04 October 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,922 to £43,257 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

001-NMR336-0824-A

Job locations

Cardiff Royal Infirmary

Longcross Street

Cardiff

CF24 0SZ


Supporting documents

Privacy notice

Cardiff and Vale University Health Board's privacy notice (opens in a new tab)