Job summary
Do you want to work in an exciting environment, providing a high quality service for patients? If yes, then come and join us in the Nephrology and Transplant directorate at the University Hospital of Wales.
We are looking for someone to join our friendly team as a Clinic Co-ordinator to support our daily outpatient clinics. You will be working across weekdays during office hours.
Main duties of the job
You will have good communication, organisation, team -working and administration skills and experience of working with the public, reception duties and knowledge of data entry (training will be provided for our in-house IT systems). You will have a keen eye for accuracy.
The successful candidate will provide a comprehensive, courteous and efficient reception service to patients and perform to a high standard clerical and administrative duties associated with the co-ordination of outpatient clinics for members of the Clinical Team.
The successful candidate will fulfil the Clinic Co-Ordinator role for Transplant /Nephrology Clinics as designated and to be responsible for all aspects of the preparation and delivery of these clinics.
We are searching for staff who share our values that:
- We care about the people we serve and the people we work with
- We trust one another
- We respect each other
- We take personal responsibility
- We treat people with kindness
- We act with integrity
If you think this post will suit you, please don't hesitate to contact us for an informal discussion about this post.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- Educated to GCSE level to include English and Maths or equivalent experience
- NVQ Level 3 - Customer Care/Patient Adminstration or equivalent
Experience
Essential
- Experience of working within a patient focussed environment
- Experience working in office environment
- Experience of working within a team
Desirable
Personal Qualities
Essential
- Ability to remain calm under pressure
- Flexible approach to work
- Positive attitude
- Enthusiastic and reliable
- Excellent communication skills both written and oral
Special Knowledge
Desirable
- Patient Management System
Skills
Essential
- Problem solving skills
- Excellent communication skills both written and oral
- Communicate complex or sensitive information
- Operational knowledge of the Data Protection Act
- Ability to prioritise workload of self and others
- Good organisational skills and Ability to work effectively and efficiently in a team in a busy and challenging environment
- Detailed knowledge of Microsoft Office and its applications, notably Excel
Person Specification
Qualifications
Essential
- Educated to GCSE level to include English and Maths or equivalent experience
- NVQ Level 3 - Customer Care/Patient Adminstration or equivalent
Experience
Essential
- Experience of working within a patient focussed environment
- Experience working in office environment
- Experience of working within a team
Desirable
Personal Qualities
Essential
- Ability to remain calm under pressure
- Flexible approach to work
- Positive attitude
- Enthusiastic and reliable
- Excellent communication skills both written and oral
Special Knowledge
Desirable
- Patient Management System
Skills
Essential
- Problem solving skills
- Excellent communication skills both written and oral
- Communicate complex or sensitive information
- Operational knowledge of the Data Protection Act
- Ability to prioritise workload of self and others
- Good organisational skills and Ability to work effectively and efficiently in a team in a busy and challenging environment
- Detailed knowledge of Microsoft Office and its applications, notably Excel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
