Physiotherapy Administration Support Apprentice

Job summary

We are seeking an enthusiastic and motivated individual, who shares our core values, to work as a Physiotherapy Administration Support Apprentice within our Outpatient Physiotherapy service.

The role will primarily work in either our centralised administration hub at Cardiff Royal Infirmary or University Hospital of Wales.

The post holder will be part of a friendly and supportive team working in a busy Outpatient service. Good communication and interpersonal skills are essential for this post

To attend regular review meetings with the supervisor and assessor, leading to an Apprenticeship Qualification in Digital Application Support Level 2.

This qualification consists of:

Level 2 Diploma in Digital Application Support (QCF) Essential Skills - Application of Number (AON) Level 1 Essential Skills - Communication Level 1 Essential Skills - Digital Literacy Level 2 Foundation Apprenticeship in Digital Application Support

This post is fixed term for 15 months to meet the needs of the service.

Main duties of the job

The successful applicant will provide administration and clerical support to the Outpatient Physiotherapy service, these duties include, call handling, working with data entry processes, waiting list management, reception desk roles, as well as contributing to the general running of the departments.

We are searching for someone who shares our values that:

• We care about the people we serve and the people we work with
• We trust one another
• We respect each other
• We take personal responsibility
• We treat people with kindness
• We act with integrity

Post holders will be expected at all times to behave in accordance with our values demonstrating commitment to the delivery of high quality services to patients.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

For further details on these aspects of the job role please see job description and person specification.

Please note if you are already degree qualified you will be ineligible to apply due to Welsh Government funding criteria on the level 2 qualification.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.