Job summary
Do you enjoy working in an exciting and challenging environment? Based at the University Hospital of Wales in Cardiff, we are looking for a dedicated Service Coordinator to provide essential administrative support to the clinical and medical teams in the Inherited Bleeding Disorders and Inherited Metabolic Diseases services at Cardiff and Vale University Health Board.
The post holder will need to meet tight deadlines, collate data and maintain high standards relating to administrative processes. They will need to be able to work within a team effectively and efficiently, and will be required to share sensitive information with clinical teams and managers on a daily basis.
Main duties of the job
The Service Coordinator is the central point of contact for the service and provides information for patients, including coordinating incoming referrals to the service. The post holder will be required to update and manage the electronic databases with patient information and sending clinic letters to patients and referring clinicians.
The successful candidate will be required to demonstrate excellent communication skills and IT ability. The post holder must be able to use their own initiative and also work efficiently as part of a multidisciplinary team.
We are looking for individuals who share the core values of the organisation:o We care about the people we serve and the people we work witho We trust one anothero We respect each othero We take personal responsibilityo We treat people with kindnesso We act with integrity
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Boardis one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is"Caring for People, Keeping People Well",and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Experience
Essential
- Previous administration experience in a busy and demanding environment. Experience of working in an environment requiring a high degree of confidentiality. Ability to cope with an unpredictable workload.
Desirable
- Previous experience of working in the NHS. Experience of establishing administrative systems and routine monitoring systems. Coordination of meetings. Minute taking experience.
Skills
Essential
- Ability to work under pressure and to prioritise workload to meet deadlines. A high degree of computer literacy. Use of diplomacy and tact. Resource management skills.
Desirable
- Use of NHS IT systems. Diary management skills. Evidence attention to detail
Special Knowledge
Essential
- Able to work flexibly. Able to think creatively and laterally.
Desirable
- Previous use of databases. Understanding of GDPR
Personal Qualities
Essential
- Ability to develop and maintain effective multidisciplinary working relationships. Ability to motivate others. Confident and approachable.
Other
Desirable
- Welsh speaker. Ability to travel between sites in a timely manner.
Person Specification
Experience
Essential
- Previous administration experience in a busy and demanding environment. Experience of working in an environment requiring a high degree of confidentiality. Ability to cope with an unpredictable workload.
Desirable
- Previous experience of working in the NHS. Experience of establishing administrative systems and routine monitoring systems. Coordination of meetings. Minute taking experience.
Skills
Essential
- Ability to work under pressure and to prioritise workload to meet deadlines. A high degree of computer literacy. Use of diplomacy and tact. Resource management skills.
Desirable
- Use of NHS IT systems. Diary management skills. Evidence attention to detail
Special Knowledge
Essential
- Able to work flexibly. Able to think creatively and laterally.
Desirable
- Previous use of databases. Understanding of GDPR
Personal Qualities
Essential
- Ability to develop and maintain effective multidisciplinary working relationships. Ability to motivate others. Confident and approachable.
Other
Desirable
- Welsh speaker. Ability to travel between sites in a timely manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
