Junior Application Support Analyst

Cardiff and Vale University Health Board

Information:

This job is now closed

Job summary

Weqas is an External Quality Assessment (EQA) provider hosted by the Cardiff & Vale University Health Board.

Weqas provides four distinct services:

  • External Quality Assessment for Laboratory and Point of Care Services
  • Reference Laboratory
  • Quality Control Production
  • Education and Training

We are seeking a motivated, organised, meticulous and professional individual to join our team.

We are looking for individuals who have an interest in software development and/or cloud infrastructure.

The individual will be joining a team of four within the IT team, reporting to the manager whilst working closely with the principal analyst and the senior developer to learn all aspects of the Weqas Connect application. This application serves as a comprehensive, interactive portal for External Quality Assessment (EQA) programmes, consolidating previous developed platforms and enhancing user experience, delivery and functionality.

Attention to detail and effective communication skills are highly valued. Effective communication with various stakeholders, clear explanations of technical issues, and collaboration with non-technical users are essential.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The role involves supportingthe principal analyst and shadowing developers. The role focuses on taking on the more technical validation of the system, whilst also being proactive, providing ideas for enhancement, and exploring new technologies and solutions.

Technologies we use within Weqas:

  • C#
  • .NET Framework 4.8
  • ASP.NET MVC
  • Microsoft SQL Server (Azure SQL Server)
  • Various .NET libraries
    • ABCPdf.NET
    • Entity Framework 6
    • Dapper
    • Hangfire
    • EPPlus
  • Various HTML/CSS/JS libraries
    • jQuery
    • Bootstrap 3
    • Highcharts
  • Microsoft Azure
    • Virtual Machines
    • Application Gateways
    • Virtual Network Gateways
    • Azure SQL Server
  • GraphQL
  • Microsoft Server 2019, 2022 & 2025 (Preview)
  • M365 Desktop & Tenant
  • Monday.com
  • Ideagen (QMS)

The post holder will assist in the data cleansing and migration of data from legacy systems to new systems.

The post holder will participate in the testing of application functionality and the validation of data to ensure the accuracy and integrity of database content.

Key responsibilities include regular assessment and maintenance of the Weqas Connect software, diagnosing and resolving issues, and implementing updates.

The individual will collaborate with team members across different teams to ensure the training resources are suitable and support the product effectively.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is "Caring for People, Keeping People Well",and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

Date posted

15 July 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,834 to £35,099 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

001-AC251-0724

Job locations

Weqas, Unit 6, Parc Ty Glas,

Llanishen

Cardiff

CF14 5DU


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person Specification

Qualifications and Knowledge

Essential

  • Degree in relevant field, such as Information Technology, Computer Science, or equivalent experience / qualification

Desirable

  • Awareness of software development life cycle (SDLC) principles
  • European Computer Driving Licence (ECDL) or equivalent
  • Knowledge of data protection laws and compliance

Experience

Essential

  • Proven experience in application support or a related IT role
  • Basic understanding of software applications and support processes

Desirable

  • Experience working in a healthcare or laboratory environment
  • Experience with data validation and quality assurance processes
  • Experience / knowledge of M365 Desktop & Tenant
  • Experience / knowledge of Microsoft SQL Server (Azure SQL Server)

Skills and Attributes

Essential

  • Attention to detail and commitment to maintaining data accuracy.
  • Familiarity with databases, software troubleshooting, and user support techniques
  • Excellent problem-solving abilities

Desirable

  • Basic programming skills or scripting knowledge
Person Specification

Qualifications and Knowledge

Essential

  • Degree in relevant field, such as Information Technology, Computer Science, or equivalent experience / qualification

Desirable

  • Awareness of software development life cycle (SDLC) principles
  • European Computer Driving Licence (ECDL) or equivalent
  • Knowledge of data protection laws and compliance

Experience

Essential

  • Proven experience in application support or a related IT role
  • Basic understanding of software applications and support processes

Desirable

  • Experience working in a healthcare or laboratory environment
  • Experience with data validation and quality assurance processes
  • Experience / knowledge of M365 Desktop & Tenant
  • Experience / knowledge of Microsoft SQL Server (Azure SQL Server)

Skills and Attributes

Essential

  • Attention to detail and commitment to maintaining data accuracy.
  • Familiarity with databases, software troubleshooting, and user support techniques
  • Excellent problem-solving abilities

Desirable

  • Basic programming skills or scripting knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cardiff and Vale University Health Board

Address

Weqas, Unit 6, Parc Ty Glas,

Llanishen

Cardiff

CF14 5DU


Employer's website

https://cavuhb.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Cardiff and Vale University Health Board

Address

Weqas, Unit 6, Parc Ty Glas,

Llanishen

Cardiff

CF14 5DU


Employer's website

https://cavuhb.nhs.wales/ (Opens in a new tab)

For questions about the job, contact:

IM&T Service Manager

Simon Mackay

simon.mackay@wales.nhs.uk

02921832836

Date posted

15 July 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,834 to £35,099 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

001-AC251-0724

Job locations

Weqas, Unit 6, Parc Ty Glas,

Llanishen

Cardiff

CF14 5DU


Supporting documents

Privacy notice

Cardiff and Vale University Health Board's privacy notice (opens in a new tab)