Job summary
Develop and deliver training solutions for CAV UHB and national IT systems in all training settings (one-to-one, classroom, seminar)
Provide first line support across all platforms for CAV UHB and national IT systems.
Provide and receive complex and/or sensitive information on a range of IM&T matters and systems
Provide Implementation support and training when new system updates are made
Provide Business Analyst support to Project Management Office to ensure Project Briefs are ready for presentation to Senior Management Team
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
This diverse role will require a range of digital, interpersonal and change skills as you support the Implementation Team Manager to train, support and enhance transformational digital systems.
The ideal candidate must be dynamic, resilient and have a flexible approach to working, along with excellent communication and organisational skills.
Experience in the training / delivery / support of digital technologies is essential as well as experience with Digital implementation projects. The role will act as a first-line system administrator and trainer for many patient systems.
The role will contribute to the delivery of local and national IT strategies at all levels across the Health Board. This will be through the training, support and implementation of a range of digital projects - in co-operation with the Implementation Team Manager - to drive service efficacy. Training and support will be focused on releasing benefits envisaged in the strategies and business plans from both the NHS Wales Informatics Service and Cardiff and Vale UHB Digital Services.
A key part of this role will be to contribute on projects that align with local and national strategy. This will be through working closely with the Senior IT Training and Implementation Officer, Implementation Team Manager and service users of all levels to support and implement projects that achieve and deliver benefits aligned with the strategy.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is "Caring for People, Keeping People Well",and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Job description
Job responsibilities
Training Provide advice, instruction and training in all settings (one-to-one, training room and larger seminar rooms). Develop and delivery of Digital training provision for the Health Board. Assist the Senior IT Training and Implementation Officer to facilitate the rolling programme of training, devise new training documentation in response to Health Board and service demands. Participate in undertaking IT training needs analysis of departments and their users, where relevant, in order to ensure training needs are met. Ensure training plans are realistic, achievable and targets are met.
Support - Contribute to the running of Digital support functions and optimising efficiency for a wide range of local and national systems. Provide training and support on a range of systems, process and Welsh Government rules that may be highly complicated and/or sensitive, relaying skills advice, support and training as necessary. Support the Implementations Team Manager and key stakeholders during the go-live phase of major systems implementation. Identify weaknesses or additional / specific needs and provide further support and assistance to those users who require it.
Project - Assist Project Management Office in completing Business Analysis for new project requests. Meeting with requesters and key stakeholders in order to complete a comprehensive project brief for delivery to the Project Management Office.
General - Act autonomously as a training, support and change specialist. Manage workload on a daily basis, prioritising as required. Participate in post implementation reviews of new IT systems and modules as appropriate. Ensure benefits realisation following implementation of new systems. Monitor data quality and report back to users encouraging / influencing change in order to increase data quality.
Any additional duties that may be defined by the Senior IT Training and Implementation Officer, Digital & Health Intelligence or Implementation Team Manager.
Job description
Job responsibilities
Training Provide advice, instruction and training in all settings (one-to-one, training room and larger seminar rooms). Develop and delivery of Digital training provision for the Health Board. Assist the Senior IT Training and Implementation Officer to facilitate the rolling programme of training, devise new training documentation in response to Health Board and service demands. Participate in undertaking IT training needs analysis of departments and their users, where relevant, in order to ensure training needs are met. Ensure training plans are realistic, achievable and targets are met.
Support - Contribute to the running of Digital support functions and optimising efficiency for a wide range of local and national systems. Provide training and support on a range of systems, process and Welsh Government rules that may be highly complicated and/or sensitive, relaying skills advice, support and training as necessary. Support the Implementations Team Manager and key stakeholders during the go-live phase of major systems implementation. Identify weaknesses or additional / specific needs and provide further support and assistance to those users who require it.
Project - Assist Project Management Office in completing Business Analysis for new project requests. Meeting with requesters and key stakeholders in order to complete a comprehensive project brief for delivery to the Project Management Office.
General - Act autonomously as a training, support and change specialist. Manage workload on a daily basis, prioritising as required. Participate in post implementation reviews of new IT systems and modules as appropriate. Ensure benefits realisation following implementation of new systems. Monitor data quality and report back to users encouraging / influencing change in order to increase data quality.
Any additional duties that may be defined by the Senior IT Training and Implementation Officer, Digital & Health Intelligence or Implementation Team Manager.
Person Specification
Other
Essential
- Able to travel to undertake the duties of the post at various locations is essential
Qualifications and Knowledge
Essential
- Training qualification, degree, diploma or equivalent experience at relevant level. Extensive training experience - deliver advice, instruction and training on a wide range of training solutions from one-to-one, classroom groups, large scale seminar presentations. Proven track record in training, support, project and change management. Good standard of academic achievement. Expert knowledge of MS-Office suite of software, particularly Word, Publisher, PowerPoint, Excel and Project.
Desirable
- Expert knowledge to support local and national systems used by the Health Board and the Welsh Government (RTT) rules that unpin them to facilitate effective and accurate systems training and support.
Experience
Essential
- Experienced in the production of high-quality training material. Training needs analysis, course creation and documentation. Understanding of strategic IM&T related development and implementation process across operational services.
Desirable
- Project Experience - Articulate and professional when dealing with Health Board Managers, Clinicians and service users. The production of the appropriate literature required to support projects using PRINCE 2 methodology. Experience in the management of Benefits Realisation to maximise investment in Digital for training, support and Project Management.
Skills and Attributes
Essential
- Persuasive and a good negotiator. Advanced keyboards skills. Ability to work at all levels within the Health Board in a team environment but able to work on his/her own initiative. Highly motivated and able to work to deadlines. Willingness to learn new skills where appropriate and have a flexible approach to work. Provide and receive complex and/or sensitive information.
Person Specification
Other
Essential
- Able to travel to undertake the duties of the post at various locations is essential
Qualifications and Knowledge
Essential
- Training qualification, degree, diploma or equivalent experience at relevant level. Extensive training experience - deliver advice, instruction and training on a wide range of training solutions from one-to-one, classroom groups, large scale seminar presentations. Proven track record in training, support, project and change management. Good standard of academic achievement. Expert knowledge of MS-Office suite of software, particularly Word, Publisher, PowerPoint, Excel and Project.
Desirable
- Expert knowledge to support local and national systems used by the Health Board and the Welsh Government (RTT) rules that unpin them to facilitate effective and accurate systems training and support.
Experience
Essential
- Experienced in the production of high-quality training material. Training needs analysis, course creation and documentation. Understanding of strategic IM&T related development and implementation process across operational services.
Desirable
- Project Experience - Articulate and professional when dealing with Health Board Managers, Clinicians and service users. The production of the appropriate literature required to support projects using PRINCE 2 methodology. Experience in the management of Benefits Realisation to maximise investment in Digital for training, support and Project Management.
Skills and Attributes
Essential
- Persuasive and a good negotiator. Advanced keyboards skills. Ability to work at all levels within the Health Board in a team environment but able to work on his/her own initiative. Highly motivated and able to work to deadlines. Willingness to learn new skills where appropriate and have a flexible approach to work. Provide and receive complex and/or sensitive information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
