Job summary
An exciting opportunity has arisen for a Liaison officer to work within the Cost Recovery Team in Overseas Healthcare Services.
Working as part of Overseas Healthcare Services within Citizen Services, the Liaison Officer is an integral part of our process to focus on the promotion, analysis, and support of Cost Recovery for chargeable patients.
What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Flexi time o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks o Excellent pension o NHS Car lease scheme o Access to a wide range of benefits and high street discounts!
Main duties of the job
Acting as an ambassador for Overseas Healthcare Services (OHS), the post holder will be required to work with Overseas Visitor Managers (OVMs) and healthcare organisations to provide training and support throughout the United Kingdom. On occasion this may include travel throughout the UK.
The role requires the constant gathering of up-to-date knowledge regarding legislation, processes and developments to ensure enhanced service delivery.
This is a hybrid role, mostly home based, but you must be able to attend the office in Newcastle and be able to commence travel when appropriate.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.
Job description
Job responsibilities
In this role, you are accountable for:
1. Working closely with colleagues, sharing information and providing support to ensure best practice, the most efficient working practices and limiting duplication of work.
2. Develop and manage the day-to-day relationships with partner organisations, providing the main point of contact, giving them regular feedback and keeping them informed of developments.
3. Represent the BSA at internal / external conferences, meetings, seminars and workshops promoting cost recovery. Create training packages and present to a wide audience.
4. Travel across the UK to promote identification and reporting of chargeable patients and support healthcare organisations.
5. Working closely with the communication team to create and deliver a communications plan.
6. Increase participation and engagement levels with Trusts across the UK. Understand the needs of the Trusts and be able to respond effectively with a plan of how to meet these.
7. Understand and interpreting regulation relating to cost recovery for the EEA and Switzerland and ensure any changes are relayed to OVMs. Work with Trusts to better identify overseas visitors so they can ensure that they are charging the correctly.
8. Support OVMs with the web portal. The portal is the mechanism that allows OVMs to submit all costs.
9. Liaising with Overseas Visitor Managers, member states, customers and any relevant internal and external stakeholders to discuss cases and seek conclusions.
10. Contributing to the ongoing review and development of our Overseas Healthcare operations, ad hoc audits and other quality assurance activities as required.
11. Support the cost recovery team to ensure that all submissions are processed in according with Governance frameworks, policies and procedures ensuring that accurate and auditable records of activities are maintained to ensure accurate recovery of all costs from Member States.
Job description
Job responsibilities
In this role, you are accountable for:
1. Working closely with colleagues, sharing information and providing support to ensure best practice, the most efficient working practices and limiting duplication of work.
2. Develop and manage the day-to-day relationships with partner organisations, providing the main point of contact, giving them regular feedback and keeping them informed of developments.
3. Represent the BSA at internal / external conferences, meetings, seminars and workshops promoting cost recovery. Create training packages and present to a wide audience.
4. Travel across the UK to promote identification and reporting of chargeable patients and support healthcare organisations.
5. Working closely with the communication team to create and deliver a communications plan.
6. Increase participation and engagement levels with Trusts across the UK. Understand the needs of the Trusts and be able to respond effectively with a plan of how to meet these.
7. Understand and interpreting regulation relating to cost recovery for the EEA and Switzerland and ensure any changes are relayed to OVMs. Work with Trusts to better identify overseas visitors so they can ensure that they are charging the correctly.
8. Support OVMs with the web portal. The portal is the mechanism that allows OVMs to submit all costs.
9. Liaising with Overseas Visitor Managers, member states, customers and any relevant internal and external stakeholders to discuss cases and seek conclusions.
10. Contributing to the ongoing review and development of our Overseas Healthcare operations, ad hoc audits and other quality assurance activities as required.
11. Support the cost recovery team to ensure that all submissions are processed in according with Governance frameworks, policies and procedures ensuring that accurate and auditable records of activities are maintained to ensure accurate recovery of all costs from Member States.
Person Specification
Qualifications
Essential
- 1.NVQ 4 or equivalent experience in Marketing / Stakeholder engagement.
Desirable
Personal Qualities, Knowledge and Skills
Essential
- 1.Comprehensive and demonstrable Events Management experience across public or private sectors
- 2.Experience of marketing, promoting and advertising of events
- 3.Excellent communication in all mediums, e.g. oral / written / presentation
- 4.Experience of initiating and developing working relationships
- 5.Comprehensive ability to analyse data and information to identify trends and monitor performance.
- 6.Persistent and proactive approach to achieving goals
- 7.Excellent attention to detail in all areas of work
- 8.Excellent Organisational skills
Desirable
- 1.Significant experience of events organisation, ideally in a NHS environment
Experience
Essential
- 1.Understanding of Confidentiality and Data Protection Act.
- 2.Knowledge of NHS issues.
- 3.Accurate with the ability to prioritise own workload and work independently within established parameters.
- 4.Good oral and written communication skills.
- 5.Pays attention to detail.
- 6.Flexible and committed team player with the ability to use own initiative.
- 7.Capable of delivering within stringent deadlines.
- 8.Good organisation skills.
Desirable
- 1.Worked in the NHS or other large organisation.
- 2.Able to identify and act on future needs and opportunities.
Person Specification
Qualifications
Essential
- 1.NVQ 4 or equivalent experience in Marketing / Stakeholder engagement.
Desirable
Personal Qualities, Knowledge and Skills
Essential
- 1.Comprehensive and demonstrable Events Management experience across public or private sectors
- 2.Experience of marketing, promoting and advertising of events
- 3.Excellent communication in all mediums, e.g. oral / written / presentation
- 4.Experience of initiating and developing working relationships
- 5.Comprehensive ability to analyse data and information to identify trends and monitor performance.
- 6.Persistent and proactive approach to achieving goals
- 7.Excellent attention to detail in all areas of work
- 8.Excellent Organisational skills
Desirable
- 1.Significant experience of events organisation, ideally in a NHS environment
Experience
Essential
- 1.Understanding of Confidentiality and Data Protection Act.
- 2.Knowledge of NHS issues.
- 3.Accurate with the ability to prioritise own workload and work independently within established parameters.
- 4.Good oral and written communication skills.
- 5.Pays attention to detail.
- 6.Flexible and committed team player with the ability to use own initiative.
- 7.Capable of delivering within stringent deadlines.
- 8.Good organisation skills.
Desirable
- 1.Worked in the NHS or other large organisation.
- 2.Able to identify and act on future needs and opportunities.
