Job summary
Are you motivated by delivery and achieving goals? Do you thrive when working with stakeholders towards a common goal?
We have an exciting opportunity to join the Workforce Optimisation Team, on our Pensions Optimisation Project. We are working with NHS Pensions to compile a comprehensive library of process maps and instructions relating to all Pensions related tasks, potential later phases to involve streamlining and Lean review. You will be responsible for running of your project area, ensuring that goals are met. You and your team will work with the project stakeholders to provide confidence and reassurance, during the fast-paced circumstances of this project. You should be skilled in process mapping, LEAN methodology and have the skills to support Pensions colleagues through this process to reach a successful outcome.
This role is available on a fixed term or secondment basis, with a contract length of 18 months. This position is currently hybrid working, with a main base of Newcastle, Fleetwood or Wakefield. If applying internally, please get approval from your line manager before making an application. We may close this advert early if an appropriate number of applications has been received.
We offer:
o 27 days leave (increasing with length of service) plus 8 bank holidays
o Flexible working (such as compressed hours)
o Hybrid working model
o Career development
o Active wellbeing and inclusion networks
o Excellent pension
Main duties of the job
You will work as an Optimisation Implementation Lead, to focus on project managing a defined section of the project. You will be responsible for:
- Managing the project area you are responsible for on a day-to-day basis, ensuring goals, deliverables and deadlines are adhered to within the specified tolerances of time, cost, quality, scope, risk and benefits.
- Consistently working towards producing a result capable of achieving the benefits defined in Benefits Realisation.
- Providing project updates to the team as appropriate.
- Building excellent working relationships.
- Creating and managing guidance and process instructions for implementing and governing changes, covering risk, performance, and governance to drive effective, compliant outcomes.
- Effective problem solving, using logic and imagination to make sense of situations and develop a solution that works.
- Managing direct reports, providing the appropriate support, and ensuring effective implementation of policies relating to appraisal, absence management, disciplinary, grievance, performance monitoring, and personal development plan.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
In this role, you are accountable for:
1. Supporting and reporting to the WSD Optimisation Lead.
2. Coordinate and manage multiple implementation projects to ensure a successful implementation for both NHSBSA and organisations using NHS Jobs, ESR, Pensions and HR Shared Services.
3. Build excellent working relationships internally and externally, with system and service suppliers, customers and other organisations.
4. Be forward thinking and continuously reviewing the effectiveness of the implementation, changes and identifying improvements. This includes working with other business areas and stakeholders.
5. Ensure engagement from colleagues during the implementation of change, providing clear direction, updates and identification of risks and actions to enable a positive change experience.
6. Encourage an atmosphere of trust and openness based on working together and shared objectives. Utilise high functioning communication skills to encourage a collaborative customer focused approach.
7. Support the implementation of business change, managing risks, issues and actions in line with required standards cross a number of concurrent projects and diverse stakeholder groups.
8. Effective problem solving, using logic and imagination to make sense of situations and develop a solution that works
9. Line management for direct reports and responsibility for the effective implementation of policies relating to appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and personal development plans. Actively progress own development requirements, seeking to create opportunities to meet your development requirements.
10. Develop internal and external facing guidance and process instructions for use in all aspects of managing and implementing process change to include risk, performance and governance criteria.
11. Actively promote and realise the increased use of data analytics within WSD. Demonstrate how we can examine large data sets and uncover hidden patterns, unknown correlations, customer trends and other useful business information to drive improved recruitment experience.
12. Identifying how data across the Workforce Directorate can be shared to provide maximum value and benefit across the Hire to Retire journey.
13. Responsible for working with WSD project teams including with internal and external members, acting as a subject matter expert, driving changes in line with strategy and ensuring business impact of changes has been fully considered.
14. Champion the use of NHSJ across the NHS and beyond demonstrating tangible improvements in usage and uptake during implementation.
15. Deliver excellent customer satisfaction, evidenced through CSAT results, ensuring improvements are identified and acted upon where required.
16. Work with HR Shared Services, ESR and other BSA services to ensure services work together to promote the Hire to Retire journey through the Optimisation work stream.
17. Be aware of policy changes and consider impact on WSD services and systems and work with relevant parties.
18. Forge positive relationships by working collaboratively with NHSBSA colleagues, external stakeholders and suppliers, developing trusted business relationships.
19. To participate in wider organisational activities where own recognised strengths may be utilised (e.g. project management skills).
20. Be accountable for your own personal development needs in order to be fully equipped to meet current and future management and organisational needs.
21. Deputise as required in the absence of the WSD Optimisation Lead.
Job description
Job responsibilities
In this role, you are accountable for:
1. Supporting and reporting to the WSD Optimisation Lead.
2. Coordinate and manage multiple implementation projects to ensure a successful implementation for both NHSBSA and organisations using NHS Jobs, ESR, Pensions and HR Shared Services.
3. Build excellent working relationships internally and externally, with system and service suppliers, customers and other organisations.
4. Be forward thinking and continuously reviewing the effectiveness of the implementation, changes and identifying improvements. This includes working with other business areas and stakeholders.
5. Ensure engagement from colleagues during the implementation of change, providing clear direction, updates and identification of risks and actions to enable a positive change experience.
6. Encourage an atmosphere of trust and openness based on working together and shared objectives. Utilise high functioning communication skills to encourage a collaborative customer focused approach.
7. Support the implementation of business change, managing risks, issues and actions in line with required standards cross a number of concurrent projects and diverse stakeholder groups.
8. Effective problem solving, using logic and imagination to make sense of situations and develop a solution that works
9. Line management for direct reports and responsibility for the effective implementation of policies relating to appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and personal development plans. Actively progress own development requirements, seeking to create opportunities to meet your development requirements.
10. Develop internal and external facing guidance and process instructions for use in all aspects of managing and implementing process change to include risk, performance and governance criteria.
11. Actively promote and realise the increased use of data analytics within WSD. Demonstrate how we can examine large data sets and uncover hidden patterns, unknown correlations, customer trends and other useful business information to drive improved recruitment experience.
12. Identifying how data across the Workforce Directorate can be shared to provide maximum value and benefit across the Hire to Retire journey.
13. Responsible for working with WSD project teams including with internal and external members, acting as a subject matter expert, driving changes in line with strategy and ensuring business impact of changes has been fully considered.
14. Champion the use of NHSJ across the NHS and beyond demonstrating tangible improvements in usage and uptake during implementation.
15. Deliver excellent customer satisfaction, evidenced through CSAT results, ensuring improvements are identified and acted upon where required.
16. Work with HR Shared Services, ESR and other BSA services to ensure services work together to promote the Hire to Retire journey through the Optimisation work stream.
17. Be aware of policy changes and consider impact on WSD services and systems and work with relevant parties.
18. Forge positive relationships by working collaboratively with NHSBSA colleagues, external stakeholders and suppliers, developing trusted business relationships.
19. To participate in wider organisational activities where own recognised strengths may be utilised (e.g. project management skills).
20. Be accountable for your own personal development needs in order to be fully equipped to meet current and future management and organisational needs.
21. Deputise as required in the absence of the WSD Optimisation Lead.
Person Specification
Personal Qualities, Knowledge
Essential
- Change Management experience in a fast paced environment, utilising relevant techniques
- Ability to manage change on a large scale
- Ability to see wider implications, consequences and connections for all issues
- Understanding and knowledge of LEAN/similar
- Experience and knowledge in driving change management requirements and processes.
- Inspire others and encourage innovation in others
- Generate clarity and understanding through effective communications & engagement.
- IT skills with good working knowledge of Microsoft packages including Project and Visio
- In-depth understanding of accountability to clients and stakeholders
- Ability to work on own initiative, organised, providing data and analysis to enable informed decisions and actions in line with Business objectives
- Ability to plan the work of self and others
- Ability to formulate plans covering a range of complex activities
- Able to demonstrate effective, inclusive management and motivational skills
- Excellent presentation skills needed for presentations to large groups and different audiences
Desirable
- Understanding of the DPA, FOI & GDPR
- NHS Recruitment/HR Knowledge
- Ability to work effectively across locations
- Comfortable working away from home on occasion with nationwide travelling.
Experience
Essential
- Experience of implementing new systems and processes on a large scale to a diverse range of stakeholders
- Project Management experience in complex environments with multiple stakeholders
- Experience in effective problem solving, using analytical skills, creativity and logical thinking to reach a solution
- Ability to demonstrate a good balance between strategic thinking/planning and delivery
- Business Process Improvement experience
Desirable
- Experience of change management bringing about sustained service and performance improvement
- Wide experience and understanding of the NHS
- Experienced in the use of formal quality improvement and project planning methods
Qualifications
Essential
- Degree level in change management or similar discipline, or demonstrable relevant experience.
- Prince2/ AGILE/LEAN/6SIGMA training or a recognised project management methodology or demonstrable relevant experience
Desirable
- ISEB qualification in Business Analysis or Change
- CIPD
Person Specification
Personal Qualities, Knowledge
Essential
- Change Management experience in a fast paced environment, utilising relevant techniques
- Ability to manage change on a large scale
- Ability to see wider implications, consequences and connections for all issues
- Understanding and knowledge of LEAN/similar
- Experience and knowledge in driving change management requirements and processes.
- Inspire others and encourage innovation in others
- Generate clarity and understanding through effective communications & engagement.
- IT skills with good working knowledge of Microsoft packages including Project and Visio
- In-depth understanding of accountability to clients and stakeholders
- Ability to work on own initiative, organised, providing data and analysis to enable informed decisions and actions in line with Business objectives
- Ability to plan the work of self and others
- Ability to formulate plans covering a range of complex activities
- Able to demonstrate effective, inclusive management and motivational skills
- Excellent presentation skills needed for presentations to large groups and different audiences
Desirable
- Understanding of the DPA, FOI & GDPR
- NHS Recruitment/HR Knowledge
- Ability to work effectively across locations
- Comfortable working away from home on occasion with nationwide travelling.
Experience
Essential
- Experience of implementing new systems and processes on a large scale to a diverse range of stakeholders
- Project Management experience in complex environments with multiple stakeholders
- Experience in effective problem solving, using analytical skills, creativity and logical thinking to reach a solution
- Ability to demonstrate a good balance between strategic thinking/planning and delivery
- Business Process Improvement experience
Desirable
- Experience of change management bringing about sustained service and performance improvement
- Wide experience and understanding of the NHS
- Experienced in the use of formal quality improvement and project planning methods
Qualifications
Essential
- Degree level in change management or similar discipline, or demonstrable relevant experience.
- Prince2/ AGILE/LEAN/6SIGMA training or a recognised project management methodology or demonstrable relevant experience
Desirable
- ISEB qualification in Business Analysis or Change
- CIPD
