Job summary
As an Associate Product Owner, you will work across multidisciplinary teams in an agile and user centric way to support delivering quality products and services that better meet the needs of users and the organisation, whilst helping to ensure they are delivered and embedded in a seamless manner.
You will support the Product Owner in making key decisions relating to the design and iteration of products or services, and support delivery teams with your knowledge of user needs and business goals to define scopes and priorities and solve problems for our users and stakeholders. This may be over multiple products or services so you will have excellent stakeholder management skills and be able to build trusting relationships with colleagues.
You will be passionate about working collaboratively, helping others solve problems and enjoy delivering within a fast paced and complex organisation. You will be proactive and open to learning new skills and techniques to support your development in the Product Owner profession.
What do we offer?
o Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require ito 27 days leave (increasing with length of service) plus 8 bank holidayso Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Access to a wide range of benefits and high street and online discounts
Main duties of the job
NHSBSA Associate Product Owners put people at the heart of everything they do. They are inclusive, ensuring NHSBSA services work to improve lives, directly or indirectly and are fully accessible to everyone. They work in the open, testing assumptions, continuously learning and iterating, doing the hard work so that it's easier for our users.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.
Job description
Job responsibilities
In this role, you are accountable for
1. Supporting the successful delivery of user centred products, including inputting to the product vision and roadmap from inception through to delivery of the product(s) covering all stages of the product lifecycle.
2. Assist the Product Owner in maintaining the product backlog.
3. Ensure product backlog items are written to a high standard, working with the delivery team and stakeholders to refine and estimate backlog items, ensuring acceptance criteria are captured accurately and clearly understood.
4. Assist the Product Owner in facilitating stakeholder workshops to gather and refine requirements for product backlog items and occasionally facilitate these sessions without supervision.
5. Alongside the Product Owner, input into the product roadmap, ensuring the vision and KPIs are being delivered.
6. Have oversight of project costs and engage with budget holders where necessary, escalating issues that may have a cost impact.
7. Provide guidance and support to colleagues involved in user testing and training. Assisting with the coordination of UAT.
8. Support Product Owners to prepare for and take part in service standard assessments. Deliver training as a subject matter expert to a diverse stakeholder group, when required.
9. Assist with recruitment and selection as required.
10. Continuous learning and development of a variety of Product Ownership skills and techniques, the wider organisation and services and technical knowledge.
11. Collaborate with the Product Owner community and other professions within the NHSBSA to share knowledge, build relationships, align in best practice and enable continuous improvement of policies/processes within the Product Owner community.
12. Champion the Product profession throughout the wider organisation, educating colleagues and building understanding.
Job description
Job responsibilities
In this role, you are accountable for
1. Supporting the successful delivery of user centred products, including inputting to the product vision and roadmap from inception through to delivery of the product(s) covering all stages of the product lifecycle.
2. Assist the Product Owner in maintaining the product backlog.
3. Ensure product backlog items are written to a high standard, working with the delivery team and stakeholders to refine and estimate backlog items, ensuring acceptance criteria are captured accurately and clearly understood.
4. Assist the Product Owner in facilitating stakeholder workshops to gather and refine requirements for product backlog items and occasionally facilitate these sessions without supervision.
5. Alongside the Product Owner, input into the product roadmap, ensuring the vision and KPIs are being delivered.
6. Have oversight of project costs and engage with budget holders where necessary, escalating issues that may have a cost impact.
7. Provide guidance and support to colleagues involved in user testing and training. Assisting with the coordination of UAT.
8. Support Product Owners to prepare for and take part in service standard assessments. Deliver training as a subject matter expert to a diverse stakeholder group, when required.
9. Assist with recruitment and selection as required.
10. Continuous learning and development of a variety of Product Ownership skills and techniques, the wider organisation and services and technical knowledge.
11. Collaborate with the Product Owner community and other professions within the NHSBSA to share knowledge, build relationships, align in best practice and enable continuous improvement of policies/processes within the Product Owner community.
12. Champion the Product profession throughout the wider organisation, educating colleagues and building understanding.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Collaborative attitude and ability to build strong stakeholder relationships.
- Passionate about delivering high quality, user centred products.
- An understanding of Agile methodologies, using an iterative method and flexible approach to deliver against user needs.
- High level ability to understand and identify problems, analysing and helping to identify the appropriate solution.
- Ability to support the Product Owner with classifying and prioritising problems, documenting their causes and implementing remedies.
- Comfortable dealing with and explaining technical concepts related to product development.
- Awareness and understanding of how data can be used to inform decision making and deliver value.
- Commitment to continuous learning and professional development within the Product Owner profession.
Desirable
- Understanding of the product lifecycle and how products may need to be managed at different stages.
- Awareness of professional standards and practices relevant to digital public health services (E.g., Service Standards and Assessments, NHS Service Manual and Technology Code of Practice).
- Understanding of Digital professions such as Service Design, User Research, User Experience Design and Business Analysis.
- Awareness and understanding of the wider public sector landscape.
Experience
Essential
- Previous experience working on Digital products or projects.
- Experience of adapting ways of working to suit the needs of the product / project
- Able to prioritise a demanding workload
- Track record of building excellent stakeholder relationships
Desirable
- Experience of applying an agile mindset and iterative method
- Knowledge of JIRA or equivalent software
- Working with a multidisciplinary team
- Detailed knowledge of the NHSBSA services
Qualifications
Essential
- An appropriate recognised management qualification and/or significant relevant equivalent experience.
- Evidence of continuous professional development.
Desirable
- Agile or Change Management qualification
- Degree level qualification
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Collaborative attitude and ability to build strong stakeholder relationships.
- Passionate about delivering high quality, user centred products.
- An understanding of Agile methodologies, using an iterative method and flexible approach to deliver against user needs.
- High level ability to understand and identify problems, analysing and helping to identify the appropriate solution.
- Ability to support the Product Owner with classifying and prioritising problems, documenting their causes and implementing remedies.
- Comfortable dealing with and explaining technical concepts related to product development.
- Awareness and understanding of how data can be used to inform decision making and deliver value.
- Commitment to continuous learning and professional development within the Product Owner profession.
Desirable
- Understanding of the product lifecycle and how products may need to be managed at different stages.
- Awareness of professional standards and practices relevant to digital public health services (E.g., Service Standards and Assessments, NHS Service Manual and Technology Code of Practice).
- Understanding of Digital professions such as Service Design, User Research, User Experience Design and Business Analysis.
- Awareness and understanding of the wider public sector landscape.
Experience
Essential
- Previous experience working on Digital products or projects.
- Experience of adapting ways of working to suit the needs of the product / project
- Able to prioritise a demanding workload
- Track record of building excellent stakeholder relationships
Desirable
- Experience of applying an agile mindset and iterative method
- Knowledge of JIRA or equivalent software
- Working with a multidisciplinary team
- Detailed knowledge of the NHSBSA services
Qualifications
Essential
- An appropriate recognised management qualification and/or significant relevant equivalent experience.
- Evidence of continuous professional development.
Desirable
- Agile or Change Management qualification
- Degree level qualification
