Job summary
The NHS Business Services Authority (NHSBSA) is an arm's length body of the Department of Health and Social Care, supporting the NHS, its workforce, and millions of UK citizens. We operate at scale, enabling the flow of £100 billion in NHS funds annually and powering services that touch every part of the health and social care system.
We're looking for a passionate and driven individual to join our Readiness and Implementation team as part of the Future Workforce programme - a nationally significant digital programme designed to support workforce transformation across England and Wales. In this role, you'll support NHS organisations in their optimisation of ESR, the current workforce solution and preparing for the transition to the future solution, providing expert guidance, driving strategic readiness, and ensuring stakeholders are equipped to optimise and embrace the future solution. There are 5 roles available across the following areas - London Wales x2 National (England) x2
Main duties of the job
You'll provide hands on support and guidance to user organisations in their optimisation of the current NHS workforce system (ESR), and working with them in preparing for, and implementing the future NHS workforce solution. Driving the strategic priorities of the programme, ensuring excellent service.
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Lead and support optimisation initiatives with user organisations, including the creation of project plans, delivery of workshops and webinars, and provision of expert advice to enhance use of ESR.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
In this role, you are accountable for:
Operational Service Delivery & Optimisation
1. Working with user organisations to progress ongoing optimisation initiatives, which includes developing project plans, project materials, providing specialist advice, guidance and education in the form of workshops and webinars to enable user organisations to optimise the current workforce solution (ESR).
2. Working closely with user organisations ensuring they have robust project plans in place to successfully deliver the current workforce solution (ESR) optimisation projects as part of their readiness activities for the future workforce solution. Have a professional line of accountability to the ESR service Development and Operations team to ensure that up to date knowledge of ESR development and functionality is maintained in order to provide the right support to user organisations.
Implementation of the Future NHS Workforce Solution
1. Provide support to the Implementation Managers with the development and delivery of readiness frameworks to evaluate user organisations preparedness for the future solution. Work directly with user organisations to ensure that they deliver on their responsibilities in relation to their allocated implementation wave, supporting them to transition successfully to the future solution. This will include monitoring progress on readiness activities, sharing intelligence on dependencies and emerging risks and issues, and collaborating closely with stakeholders internally and externally to minimise impact on rollout schedules.
Data Insight & Reporting
1. Collect and share data and insight about the optimisation of the current workforce solution system (ESR) and user organisation readiness for the future solution, in particular, project progress, key dependencies and emerging risks and issues.
Stakeholder Relationship Management
1. Build and manage strong operational relationships with a wide range of stakeholders within user organisations, foster positive engagement, and collaboration on both the current workforce solutions (ESR) optimisation and the future solutions rollout.
2. Influence commitment from user organisations to fulfil their role in preparing for and implementing the future solution.
Developing the capabilities of the User Organisations
1. Provide specialist education and training to encourage the optimisation and benefit realisation of the current workforce solution (ESR), which in turn will strengthen user organisations readiness in relation to a self service culture and improved user experience
2. Implementation Advisors are required to have an operational knowledge and capability of resource planning and associated budget requirements to support and advise user organisations as they plan and deliver readiness and implementation projects, including preparing PIDs and other key implementation documentation.
3. Support the Implementation Leads and Managers in the development of frameworks that will comprehensively assess the change management, and wider capabilities needed for a user organisation to both optimise the current workforce solution(ESR) and to successfully implement the future solution.
4. Working closely with user organisations to positively influence their use of roll out guidance and material and/or products that will support user organisations.
Line Management
1. If, and when required provide line management capability, fostering a collaborative and supportive environment. Set clear goals, monitor performance, and provide coaching and development opportunities to ensure team members are equipped to meet both current and future demands. Encourage a culture of accountability, innovation, and continuous improvement.
Continuous Improvement
1. Actively seek feedback and promote adaptability to continually refine processes, ensuring alignment with both user organisation needs and evolving system requirements.
Ways of working
- Work as part of a team to foster a collaborative and supportive environment. Working with all members of the Implementation team, the wider NHSBSA programme team and NHSBSA teams.
Applications will be reviewed regularly and we may take the decision to close the advert early at any point up until the closing date, if we receive a high number of suitable applications.
If youre interested in this role, its important that you get your application in early to avoid missing this fantastic opportunity.
The roles will be appointed on a permanent basis and are being recruited to support a specific workstream within the FWS programme, which is scheduled to run until 2030.
Job description
Job responsibilities
In this role, you are accountable for:
Operational Service Delivery & Optimisation
1. Working with user organisations to progress ongoing optimisation initiatives, which includes developing project plans, project materials, providing specialist advice, guidance and education in the form of workshops and webinars to enable user organisations to optimise the current workforce solution (ESR).
2. Working closely with user organisations ensuring they have robust project plans in place to successfully deliver the current workforce solution (ESR) optimisation projects as part of their readiness activities for the future workforce solution. Have a professional line of accountability to the ESR service Development and Operations team to ensure that up to date knowledge of ESR development and functionality is maintained in order to provide the right support to user organisations.
Implementation of the Future NHS Workforce Solution
1. Provide support to the Implementation Managers with the development and delivery of readiness frameworks to evaluate user organisations preparedness for the future solution. Work directly with user organisations to ensure that they deliver on their responsibilities in relation to their allocated implementation wave, supporting them to transition successfully to the future solution. This will include monitoring progress on readiness activities, sharing intelligence on dependencies and emerging risks and issues, and collaborating closely with stakeholders internally and externally to minimise impact on rollout schedules.
Data Insight & Reporting
1. Collect and share data and insight about the optimisation of the current workforce solution system (ESR) and user organisation readiness for the future solution, in particular, project progress, key dependencies and emerging risks and issues.
Stakeholder Relationship Management
1. Build and manage strong operational relationships with a wide range of stakeholders within user organisations, foster positive engagement, and collaboration on both the current workforce solutions (ESR) optimisation and the future solutions rollout.
2. Influence commitment from user organisations to fulfil their role in preparing for and implementing the future solution.
Developing the capabilities of the User Organisations
1. Provide specialist education and training to encourage the optimisation and benefit realisation of the current workforce solution (ESR), which in turn will strengthen user organisations readiness in relation to a self service culture and improved user experience
2. Implementation Advisors are required to have an operational knowledge and capability of resource planning and associated budget requirements to support and advise user organisations as they plan and deliver readiness and implementation projects, including preparing PIDs and other key implementation documentation.
3. Support the Implementation Leads and Managers in the development of frameworks that will comprehensively assess the change management, and wider capabilities needed for a user organisation to both optimise the current workforce solution(ESR) and to successfully implement the future solution.
4. Working closely with user organisations to positively influence their use of roll out guidance and material and/or products that will support user organisations.
Line Management
1. If, and when required provide line management capability, fostering a collaborative and supportive environment. Set clear goals, monitor performance, and provide coaching and development opportunities to ensure team members are equipped to meet both current and future demands. Encourage a culture of accountability, innovation, and continuous improvement.
Continuous Improvement
1. Actively seek feedback and promote adaptability to continually refine processes, ensuring alignment with both user organisation needs and evolving system requirements.
Ways of working
- Work as part of a team to foster a collaborative and supportive environment. Working with all members of the Implementation team, the wider NHSBSA programme team and NHSBSA teams.
Applications will be reviewed regularly and we may take the decision to close the advert early at any point up until the closing date, if we receive a high number of suitable applications.
If youre interested in this role, its important that you get your application in early to avoid missing this fantastic opportunity.
The roles will be appointed on a permanent basis and are being recruited to support a specific workstream within the FWS programme, which is scheduled to run until 2030.
Person Specification
Personal Qualities, Knowledge, and Skills
Essential
- Extensive knowledge of the functionality within the current workforce solution (ESR) in the context of supporting User Organisations to optimise and realise the benefits of the solution.
- Being part of a team: A team player with the ability to collaborate and support team colleagues.
- Current ESR knowledge: Ability to deliver credibility of the ESR solution and challenge conventional and traditional approaches, ensuring that they are aligned with both current system optimisation and the readiness and implementation goals for the future solution.
- Project and Programme Management: Knowledge and evidence of operational and programme delivery, project planning and implementation, including monitoring progress.
- Data insight and reporting: Analytical approach, with the ability to produce clear and concise information to inform readiness assessment and implementation planning
- Stakeholder Engagement and Relationship-Building: Proven skills in building relationships and engaging stakeholders at all levels to foster collaboration and ensure shared goals are met.
- Change Management: Experience in change management principles and methods, to be able to work effectively with the future supplier and influence User Organisations to drive their organisational change journeys, manage resistance, and deliver skill development.
- Communication and Influence: Excellent communication skills with the ability to inspire and influence and secure buy-in from stakeholders and manage cross-functional relationships.
Desirable
- Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition.
- Ability to operate in a complex and dynamic environment.
- Knowledge of the NHS landscape and the different organisation types that make up the NHS to support User Organisations in their readiness activities.
- Understanding of continuous improvement methodologies, such as PROSCI, Lean or Six Sigma, to support ongoing optimisation efforts.
Experience
Essential
- Demonstrated experience in an implementation role within an operational service delivery environment.
- Experience in programme management, or change management setting, ideally in technology or workforce solutions
- Evidence of managing system implementations and supporting teams through change.
- Experience in stakeholder management and relationship-building at an operational level, with a focus on engagement and collaboration.
- Experience with data insight and reporting to support decision-making and inform readiness and implementation strategies.
Desirable
- Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment.
- Experience working in the NHS or public sector.
- Familiarity with continuous improvement methodologies (e.g., PROSCI Lean, Six Sigma).
Qualifications
Essential
- Postgraduate Degree or equivalent
- Evidence of Continued Professional Development
Desirable
- Master's degree or Postgraduate professional qualification (eg MCIPD)
- Project Management Qualification - PRINCE2 Foundation or equivalent
- Qualification in programme management, or a related discipline
- Change Management qualification (e.g., PROSCI)
Person Specification
Personal Qualities, Knowledge, and Skills
Essential
- Extensive knowledge of the functionality within the current workforce solution (ESR) in the context of supporting User Organisations to optimise and realise the benefits of the solution.
- Being part of a team: A team player with the ability to collaborate and support team colleagues.
- Current ESR knowledge: Ability to deliver credibility of the ESR solution and challenge conventional and traditional approaches, ensuring that they are aligned with both current system optimisation and the readiness and implementation goals for the future solution.
- Project and Programme Management: Knowledge and evidence of operational and programme delivery, project planning and implementation, including monitoring progress.
- Data insight and reporting: Analytical approach, with the ability to produce clear and concise information to inform readiness assessment and implementation planning
- Stakeholder Engagement and Relationship-Building: Proven skills in building relationships and engaging stakeholders at all levels to foster collaboration and ensure shared goals are met.
- Change Management: Experience in change management principles and methods, to be able to work effectively with the future supplier and influence User Organisations to drive their organisational change journeys, manage resistance, and deliver skill development.
- Communication and Influence: Excellent communication skills with the ability to inspire and influence and secure buy-in from stakeholders and manage cross-functional relationships.
Desirable
- Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition.
- Ability to operate in a complex and dynamic environment.
- Knowledge of the NHS landscape and the different organisation types that make up the NHS to support User Organisations in their readiness activities.
- Understanding of continuous improvement methodologies, such as PROSCI, Lean or Six Sigma, to support ongoing optimisation efforts.
Experience
Essential
- Demonstrated experience in an implementation role within an operational service delivery environment.
- Experience in programme management, or change management setting, ideally in technology or workforce solutions
- Evidence of managing system implementations and supporting teams through change.
- Experience in stakeholder management and relationship-building at an operational level, with a focus on engagement and collaboration.
- Experience with data insight and reporting to support decision-making and inform readiness and implementation strategies.
Desirable
- Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment.
- Experience working in the NHS or public sector.
- Familiarity with continuous improvement methodologies (e.g., PROSCI Lean, Six Sigma).
Qualifications
Essential
- Postgraduate Degree or equivalent
- Evidence of Continued Professional Development
Desirable
- Master's degree or Postgraduate professional qualification (eg MCIPD)
- Project Management Qualification - PRINCE2 Foundation or equivalent
- Qualification in programme management, or a related discipline
- Change Management qualification (e.g., PROSCI)
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
