Job summary
Have you successfully delivered complex projects and programmes? Do you have great line management skills and experience? If you want to deliver change that makes a difference and support others to do the same, we'd love to hear from you! Our Programme and Project Manager role is responsible for the end-to-end delivery of projects from our portfolio whilst providing line management for other project professionals.
Excellent stakeholder engagement and management skills are a must.
Your personal statement must show how you meet the essential criteria of the person specification.
Our recruitment process:
During the application window, applications are reviewed against the person specificationOnce the vacancy is closed remaining applicants are shortlisted against the essential and desirable criteria
First round interviews: from 30 September 2024
Final round interviews: from 14 October 2024
What do we offer?
- Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.
- 27 days leave (increasing with length of service) plus 8 bank holidays.Opportunities for development.
- Active wellbeing and inclusion networks
- Excellent pension
- Various salary sacrifice schemes
- Employee Assistance Programme, offering free 24/7 support for you and your loved ones
- Access to a wide range of benefits and high street and online discounts
Main duties of the job
The Portfolio Management Directorate (PMD) delivers projects and programmes within the NHSBSA change portfolio. The Programme and Project Manager role is responsible for the end-to-end delivery of projects within the portfolio and fulfilling the line management of project professionals.
The role will have responsibility for the line management of a number of project professionals within the PMD. This involves all elements of the corporate performance management approach covering appraisals, performance, development and wellbeing. It is anticipated line management activities and responsibilities will account for approximately 50% of the role, and project assignments size, scale and complexity will reflect this to prioritise the consistency of the line management approach and support. This role does not cover the resource management and allocation of the direct reports. The role will manage projects in accordance with NHSBSA's Project Management Framework, and lead project teams with both internal and external stakeholders. The role will manage projects of varying size, scale and complexity in accordance with the Project Management Framework.
The role will be responsible for all elements of programme / project management, including budgets and forecasting resource needs. The role will plan and guide teams through the required internal and external assurance and approval processes.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow. As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.We are people connected to care.
Job description
Job responsibilities
In this role, you are accountable for:
Line Management:
- Line manage, coach and mentor project delivery and change management professionals roles at Bands 4, 5, 6 and 7.
- Appraisal and performance management of team in line with NHSBSA policies and core competencies including regular 1:1s).
- Identify and support talent within the team to develop individuals careersagainst professional competency frameworks via coaching and mentoring and supportingpersonal development plans.
- Manage project delivery professionals against competency frameworks as appropriate, supporting personal training and development plans as required.
Programme and Project Delivery:
- Deliver the programme / project in line with the NHSBSA Programme and Project Management Frameworks and internal and external assurance requirements.
- Create and lead the programme / project to deliver the agreed outcomes within time, cost and quality constraints.
Programme and Project Management:
- Day to day management and leadership of the programme / project and the team.
- Provide effective leadership and management controls.
- Set programme / project controls.
- Design the programme / project structure and organisation appropriate to stage.
- Set appropriate delivery methodologies.
- Manage effective transition between programme tranches / project phases.
- Lead reviews to ensure that lessons learnt are incorporated into future development by carrying out programme tranche evaluations, and the assessment of results.
- Provide delivery interventions for projects reporting low delivery confidence, or projects being managed by more junior members of the team as required.
Business Case:
- Delivery of a programme / project business case including drafting as required and securing collaborative input from subject matter experts.
Budget:
- Develop the budget and track delivery within budget.
- Ensure all expenditure is governed in accordance with NHSBSA Standing Financial Instructions and DHSC / Cabinet Office spend controls.
Resource Management:
- Secures resources and directs planning scheduling, resourcing and estimating for large scale programmes.
- Identify skill requirements; and deploy and develop resources. Manage medium sized programme / project team.
Benefits Realisation:
- Delivery of the agreed Business Case scope in line with defined time, cost, and quality criteria to enable the realisation of benefits in post project Benefit Realisation.
- Ensure appropriate Benefits Realisation Strategy is in place to enable longer term delivery of benefits against the Business Case.
- Ensure realisation of programme benefits for customers through planning and designing and ensure that project outputs meet programme requirements.
Stakeholder Management:
- Identify and manage stakeholder relationships and highlight need for senior level support.
- Manage internal and external relationships as appropriate.
Risks and Issues:
- Identify and monitor project risks and issues. Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage inter-dependencies.
- Oversee programme risk and issue management. Ensures mitigations are in place and resolved through negotiated agreement.
- Leading risk management within programme / project teams in accordance with NHSBSA Corporate Risk Management Framework.
Governance and Controls:
- Maintain overall integrity and coherence of programme and governance framework to support each project. Plan programme assurance activities.
- Support effective project governance and decision making. Provide reporting and engage in mechanisms that hold you, as Project Manager, to account for delivery.
- Engage with project assurance reviews and support action on recommendations. Organise assurance processes such as gateway reviews, as required.
- Lead projects through external assurance reviews, such as IPA gateway reviews.
- Manage progress and delivery confidence reporting in line with internal NHSBSA reporting cycles.
Change Management:
- Define Change Management approach to provide consistent change management approach within programme and project activities.
- Ensure effective Change Management processes are in place to agree and document changes to deliverables as agreed with stakeholders.
Dependency Management:
- Work with project leads and business as usual to ensure programme dependencies are actively managed, act as an arbiter and enforcer and resolve issues between the various elements of the programme.
Programme Leadership Vision and Objectives:
- Cascade programme vision and translate into delivery objectives for the team.
- Lead the programme to deliver the business case benefits and outcomes.
Guidance and Support Programme and Project Management Community:
- Provide support, guidance, direction and coaching to team and more broadly across departmental profession.
- Show commitment to personal development.
- Promote effective individual and team performance.
- Ambassador for profession and best practice within the Programme and Project Management community.
- Active involvement in knowledge sharing and informal mentoring within the Programme and Project Management community.
Job description
Job responsibilities
In this role, you are accountable for:
Line Management:
- Line manage, coach and mentor project delivery and change management professionals roles at Bands 4, 5, 6 and 7.
- Appraisal and performance management of team in line with NHSBSA policies and core competencies including regular 1:1s).
- Identify and support talent within the team to develop individuals careersagainst professional competency frameworks via coaching and mentoring and supportingpersonal development plans.
- Manage project delivery professionals against competency frameworks as appropriate, supporting personal training and development plans as required.
Programme and Project Delivery:
- Deliver the programme / project in line with the NHSBSA Programme and Project Management Frameworks and internal and external assurance requirements.
- Create and lead the programme / project to deliver the agreed outcomes within time, cost and quality constraints.
Programme and Project Management:
- Day to day management and leadership of the programme / project and the team.
- Provide effective leadership and management controls.
- Set programme / project controls.
- Design the programme / project structure and organisation appropriate to stage.
- Set appropriate delivery methodologies.
- Manage effective transition between programme tranches / project phases.
- Lead reviews to ensure that lessons learnt are incorporated into future development by carrying out programme tranche evaluations, and the assessment of results.
- Provide delivery interventions for projects reporting low delivery confidence, or projects being managed by more junior members of the team as required.
Business Case:
- Delivery of a programme / project business case including drafting as required and securing collaborative input from subject matter experts.
Budget:
- Develop the budget and track delivery within budget.
- Ensure all expenditure is governed in accordance with NHSBSA Standing Financial Instructions and DHSC / Cabinet Office spend controls.
Resource Management:
- Secures resources and directs planning scheduling, resourcing and estimating for large scale programmes.
- Identify skill requirements; and deploy and develop resources. Manage medium sized programme / project team.
Benefits Realisation:
- Delivery of the agreed Business Case scope in line with defined time, cost, and quality criteria to enable the realisation of benefits in post project Benefit Realisation.
- Ensure appropriate Benefits Realisation Strategy is in place to enable longer term delivery of benefits against the Business Case.
- Ensure realisation of programme benefits for customers through planning and designing and ensure that project outputs meet programme requirements.
Stakeholder Management:
- Identify and manage stakeholder relationships and highlight need for senior level support.
- Manage internal and external relationships as appropriate.
Risks and Issues:
- Identify and monitor project risks and issues. Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage inter-dependencies.
- Oversee programme risk and issue management. Ensures mitigations are in place and resolved through negotiated agreement.
- Leading risk management within programme / project teams in accordance with NHSBSA Corporate Risk Management Framework.
Governance and Controls:
- Maintain overall integrity and coherence of programme and governance framework to support each project. Plan programme assurance activities.
- Support effective project governance and decision making. Provide reporting and engage in mechanisms that hold you, as Project Manager, to account for delivery.
- Engage with project assurance reviews and support action on recommendations. Organise assurance processes such as gateway reviews, as required.
- Lead projects through external assurance reviews, such as IPA gateway reviews.
- Manage progress and delivery confidence reporting in line with internal NHSBSA reporting cycles.
Change Management:
- Define Change Management approach to provide consistent change management approach within programme and project activities.
- Ensure effective Change Management processes are in place to agree and document changes to deliverables as agreed with stakeholders.
Dependency Management:
- Work with project leads and business as usual to ensure programme dependencies are actively managed, act as an arbiter and enforcer and resolve issues between the various elements of the programme.
Programme Leadership Vision and Objectives:
- Cascade programme vision and translate into delivery objectives for the team.
- Lead the programme to deliver the business case benefits and outcomes.
Guidance and Support Programme and Project Management Community:
- Provide support, guidance, direction and coaching to team and more broadly across departmental profession.
- Show commitment to personal development.
- Promote effective individual and team performance.
- Ambassador for profession and best practice within the Programme and Project Management community.
- Active involvement in knowledge sharing and informal mentoring within the Programme and Project Management community.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Strong stakeholder management and communication skills
- Ability to build effective relationships with, and influence, senior stakeholders
- Resilient and determined, with strong negotiation skills and ability to constructively challenge
- Ability to communicate sensitive or contentious information appropriately
Desirable
- An awareness of the NHSBSA's strategy, business plans and major programmes of work
- Knowledge of Government Functional Standards for Project Management GovS002
- Specialist subject knowledge relevant to project professionpecialist subject knowledge relevant to project profession
- Evidence of continued professional development
Experience
Essential
- Line management experience of project delivery professionals
- Significant experience in team leadership and managing virtual teams
- Significant experience and track record in successful definition and delivery of programmes and projects using recognised delivery framework, (e.g., Managing Successful Programmes - MSP, Prince2)
- Demonstrable experience of senior stakeholder engagement and management
- Experience of budgetary management and reporting
Desirable
- Implementing external assurance standards within a programme / project environment (e.g., IPA)
- Specialist experience relevant to programme and project profession (e.g., IPA accredited assurance reviewer)
Qualifications
Essential
- Programme management practitioner qualification (e.g., MSP), and project management practitioner qualification (e.g., Prince2).
- Degree or relevant management qualification, or significant work-based experience in a middle / senior management role
Desirable
- Programme and Project Delivery specialism (e.g. Risk Management, Agile PM, Change Management)
- Relevant post-graduate qualification
- Further education/Training Course certification(s) in leadership and management discipline
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Strong stakeholder management and communication skills
- Ability to build effective relationships with, and influence, senior stakeholders
- Resilient and determined, with strong negotiation skills and ability to constructively challenge
- Ability to communicate sensitive or contentious information appropriately
Desirable
- An awareness of the NHSBSA's strategy, business plans and major programmes of work
- Knowledge of Government Functional Standards for Project Management GovS002
- Specialist subject knowledge relevant to project professionpecialist subject knowledge relevant to project profession
- Evidence of continued professional development
Experience
Essential
- Line management experience of project delivery professionals
- Significant experience in team leadership and managing virtual teams
- Significant experience and track record in successful definition and delivery of programmes and projects using recognised delivery framework, (e.g., Managing Successful Programmes - MSP, Prince2)
- Demonstrable experience of senior stakeholder engagement and management
- Experience of budgetary management and reporting
Desirable
- Implementing external assurance standards within a programme / project environment (e.g., IPA)
- Specialist experience relevant to programme and project profession (e.g., IPA accredited assurance reviewer)
Qualifications
Essential
- Programme management practitioner qualification (e.g., MSP), and project management practitioner qualification (e.g., Prince2).
- Degree or relevant management qualification, or significant work-based experience in a middle / senior management role
Desirable
- Programme and Project Delivery specialism (e.g. Risk Management, Agile PM, Change Management)
- Relevant post-graduate qualification
- Further education/Training Course certification(s) in leadership and management discipline
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
