Job summary
Are you an organised, independent person with excellent administrative skills? Maybe you're looking for a new role in an exciting and professional team? Then our Contract management Administration Officer opportunity may be the one for you!
If successful, you will provide efficient administrative services to the Contract Management team, managing email and telephone queries in a methodical way. Your role will also involve communicating confidently with internal and external contacts regularly including NHSBSA senior managers, external suppliers, and NHS customers.
You'll support the Contract Manager(s) by preparing vital correspondence, recognising the commercially sensitive nature of this information, and handling it appropriately. You'll have a keen attention to detail which will support your work using databases and Microsoft Excel, as well as other Microsoft packages. You'll manage your workload independently, prioritising activities and take ownership of tasks from start to finish.This is a great opportunity to gain exposure in a high-performing, professional environment where personal development is encouraged and valued.
What do we offer
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Career development
- Active wellbeing and inclusion network
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
- Flexible working
- Flexi time
- Hybrid working model
Main duties of the job
Responsibilities
- Answering and responding to telephone and email enquiries appropriately. Dealing with enquiries from internal and external contacts appropriately which may contain sensitive and commercially confidential information.
- Verifying and authorising registrations to access the NHS Prescriptions, Cards and Print (PCP) contract online ordering portal and answering related queries.
- Assisting the Contract Manager in obtaining verification and authorisation of artwork for stock replenishment of products produced on the NHS Prescriptions, Cards and Print (PCP) contract
- Undertaking the preparation of documents as requested including letters, reports, web documents and email correspondence, some of which may include commercially confidential information.
- Planning, arranging and attending meetings and events as requested. This includes agenda co-ordination, minute taking and distribution of agendas and minutes, ensuring action points are recorded and followed up.
- Booking of travel, accommodation and ordering of refreshments for meetings and reception of external visitors as appropriate.
- General office duties such as photocopying and preparing information utilising relevant software applications where required and circulating documents.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
Job description
Job responsibilities
In the role you are accountable for:
- Answering and responding to telephone and email enquiries appropriately. Dealing with enquiries from internal and external contacts appropriately which may contain sensitive and commercially confidential information
- Verifying and authorising registrations to access the Prescriptions, Cards and Print (PCP) contract online ordering portal and answering related queries
- Assisting the Contract Manager in obtaining verification and authorisation of artwork for stock replenishment of products produced on the NHS Prescriptions, Cards and Print (PCP) contract
- Undertaking the preparation of documents as requested including letters, reports, web documents and email correspondence, some of which may include commercially confidential information
- Planning, arranging and attending meetings and events as requested. This includes agenda co-ordination, minute taking and distribution of agendas and minutes, ensuring action points are recorded and followed up
- Booking of travel, accommodation and ordering of refreshments for meetings and reception of external visitors as appropriate
- General office duties such as photocopying and preparing information utilising relevant software applications where required, and circulating documents
- Acting independently, monitoring own workload and prioritising activities and take responsibility for self-management and to identify personal development needs to the benefit of the business.
- Contributing to a culture of continuous improvement and service excellence by adhering to agreed procedures and making suggestions for improvements
- Adopting the Authority Values and Behaviours and exhibiting these in working practice
- Using the development ORO system to facilitate the identification, delivery and evaluation of personal training and development activities.
Job description
Job responsibilities
In the role you are accountable for:
- Answering and responding to telephone and email enquiries appropriately. Dealing with enquiries from internal and external contacts appropriately which may contain sensitive and commercially confidential information
- Verifying and authorising registrations to access the Prescriptions, Cards and Print (PCP) contract online ordering portal and answering related queries
- Assisting the Contract Manager in obtaining verification and authorisation of artwork for stock replenishment of products produced on the NHS Prescriptions, Cards and Print (PCP) contract
- Undertaking the preparation of documents as requested including letters, reports, web documents and email correspondence, some of which may include commercially confidential information
- Planning, arranging and attending meetings and events as requested. This includes agenda co-ordination, minute taking and distribution of agendas and minutes, ensuring action points are recorded and followed up
- Booking of travel, accommodation and ordering of refreshments for meetings and reception of external visitors as appropriate
- General office duties such as photocopying and preparing information utilising relevant software applications where required, and circulating documents
- Acting independently, monitoring own workload and prioritising activities and take responsibility for self-management and to identify personal development needs to the benefit of the business.
- Contributing to a culture of continuous improvement and service excellence by adhering to agreed procedures and making suggestions for improvements
- Adopting the Authority Values and Behaviours and exhibiting these in working practice
- Using the development ORO system to facilitate the identification, delivery and evaluation of personal training and development activities.
Person Specification
Qualifications
Essential
- Minimum 5 GCSE's Grade C (or equivalent) including English & Maths.
Desirable
- Administration qualification, i.e. NVQ level 3 or equivalent.
- ECDL
Experience
Essential
- Administration experience in a busy office environment.
- Experience of working within deadlines in a pressured environment.
Desirable
- Experience of taking minutes and producing relevant documents.
- Experience of arranging meetings and events.
Personal Qualities, Knowledge and Skills
Essential
- Good standard of computer literacy - E-mail.
- Good standard of computer literacy - Databases.
- Good standard of computer literacy - Experience of using Word and Excel.
- Able to continually prioritise workload.
- Able to produce accurate work at a high volume.
- Able to work on own initiative.
- Able to communicate at all levels.
- Experience of using office equipment.
- Good understanding of computerised office systems.
- Flexible approach to work
- Able to communicate at all levels.
- Team worker, friendly.
- Excellent telephone manner.
- Discreet, confidential, organised.
Desirable
- Experience of using PowerPoint.
- Familiarity with NHSBSA business areas.
- Familiarity with NHS prescribing.
- Ability to multi-task.
- Ability to work to tight deadlines.
Person Specification
Qualifications
Essential
- Minimum 5 GCSE's Grade C (or equivalent) including English & Maths.
Desirable
- Administration qualification, i.e. NVQ level 3 or equivalent.
- ECDL
Experience
Essential
- Administration experience in a busy office environment.
- Experience of working within deadlines in a pressured environment.
Desirable
- Experience of taking minutes and producing relevant documents.
- Experience of arranging meetings and events.
Personal Qualities, Knowledge and Skills
Essential
- Good standard of computer literacy - E-mail.
- Good standard of computer literacy - Databases.
- Good standard of computer literacy - Experience of using Word and Excel.
- Able to continually prioritise workload.
- Able to produce accurate work at a high volume.
- Able to work on own initiative.
- Able to communicate at all levels.
- Experience of using office equipment.
- Good understanding of computerised office systems.
- Flexible approach to work
- Able to communicate at all levels.
- Team worker, friendly.
- Excellent telephone manner.
- Discreet, confidential, organised.
Desirable
- Experience of using PowerPoint.
- Familiarity with NHSBSA business areas.
- Familiarity with NHS prescribing.
- Ability to multi-task.
- Ability to work to tight deadlines.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
