Job summary
If you have excellent communication skills, enjoy upskilling and engaging with stakeholders and are interested in a role that can make a difference, the NHS Business Services Authority have the opportunity for you!
We are looking for a Digital Systems Training Lead (based at any NHS BSA site) to join our team. It's the perfect opportunity for an experienced trainer to take the next step in your career while supporting our NHS.
If you are great at creating engaging content, enjoy delivering interactive training, have a creative flair and a desire to improve the confidence of users, you have what this role needs.
You will join the NHS Jobs team, supporting the Training and Support Manager to help stakeholders get the most out of the new NHS Jobs service.
You will be responsible for implementing a training strategy and plan, aligning with the product roadmap and the Engagement, Communication and Marketing plans for the service.
You will need to be thorough, effective, and positive with the thinking about new ways of how to deliver a memorable training experience to our customers.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
Support the delivery of the Workforce Recruitment Services training programme which includes NHS Jobs and Volunteering, and 3rd party systems which integrate with our Digital Systems.
Use the 'Training Cycle' to identify, design, develop, deliver, apply, and evaluate the training products to meet user needs.
Carry out initial, formative, and summative assessments to check customers are learning by gaining the required skills, knowledge and understanding.
Lead on giving expert help and guidance to customers to enable them to identify their strengths and areas for improvements.
Create and deliver train the trainer sessions to internal teams and external customers to achieve their personal and work-related goals by delivering a blended approach to learning which includes classroom, online learning and telephone/email support where needed.
Work closely with subject matter experts to create content briefs and storyboards into engaging and interactive learning products taking responsibility for quality guidelines and branding.
Deputise for the Training and Support Manager to upskill the NHS Workforce in the use of our digital recruitment workforce systems.
About us
At the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. We take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. Whenyou join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
Job purpose:
Work as an integral part of the Training and Support team to successfully implement the Training Strategy which will improve the confidence and skills of our users as they use our workforce recruitment systems. Collaborate with subject matter experts to inform the approach for training delivery. Be responsible for the design and delivery of training for all users across multiple delivery products and channels which may include online learning including training sessions, frequently asked questions (FAQs), user guides, and videos. Using analytics, determine the impact of the training products, the popularity, and trends in line with the service ambitions to optimise the use of our systems. To embed and increase knowledge and skills for employers and applicants using our systems and support internal teams to deliver training to our users.
In this role, you are accountable for:
1. Support the delivery of the Workforce Recruitment Services training programme which includes NHS Jobs, NHS Volunteering and 3rd party systems which integrate with our Digital Systems.2. Use the Training Cycle to identify, design, develop, deliver, apply, and evaluate the training products to meet user needs.3. Carry out initial, formative, and summative assessments to check customers are learning by gaining the required skills, knowledge and understanding.4. Lead on giving expert help and guidance to customers to enable them to identify their strengths and areas for improvements.5. Create and deliver train the trainer sessions to internal teams and external customers to achieve their personal and work-related goals by delivering a blended approach to learning which includes classroom, online learning and telephone/email support where needed.6. Work closely with subject matter experts to create content briefs and storyboards into engaging and interactive learning products taking responsibility for quality guidelines and branding.7. Deputise for the Training and Support Manager to upskill the NHS workforce in the use of our digital recruitment workforce systems.8. Collaborate with our digital and service teams such as User Research, Product, Stakeholder and Engagement, Optimisation and Implementation and Contact Centre teams to ensure our training is accurate, kept up to date and reflects user needs. 9. Work closely with the Product Owners and Service Improvement Leads, to ensure you fully understand our digital products, planned improvements and changes to functionality to assess the impact on existing and new training products. 10. Lead on any training related activity within our services to provide bespoke or appropriate training as required. Such as specific national campaigns or promotion of national workforce related initiatives.11. Promote and encourage all users to embrace the benefits of using the digital workforce recruitment services, by developing and enhancing digital literacy so it is built into training programmes and supports users with low digital skills to make our services accessible and inclusive.12. Manage the digital workforce recruitment systems analytics to identify the impact of the training products with the purpose of measuring customers satisfaction, feedback, trends, and behaviours to improve the user experience.13. Research and develop the latest digital technologies, initiatives, and learning theories to implement in our service and enhance our training products.14. Make sure training resources and products we own are hosted in the most suitable or relevant digital platform, such as content management systems, social media, digital platforms and other NHSBSA systems. Be responsible for updating and managing those resources and ensuring they are accessible to our users.15. Implement key performance indicators (KPIs) and service level agreements (SLAs) to allow you to manage conflicting priorities and workload challenges and ensure the successful delivery of training whilst managing customer expectations.16. Create and communicate a training schedule to ensure we deliver appropriate and timely training for our users. This will involve planning and organising, identifying methods of delivery, managing resources, and accommodating different learning styles.17. Line management of direct reports and ensuring their ongoing wellbeing and training needs are met. Setting clear objectives and carrying out regular ORO reviews, besides developing and coaching to assist in delivery of business and personal objectives. Authorising leave and travel expenses claims.18. Able to travel to attend national locations as required
In addition to the above accountabilities, as post holder you are expected to1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Working relationshipsResponsible to the Training and Support ManagerResponsible for the Service Support Officer
Key relationships and connections1. NHS Jobs Users NHS Trust Recruitment Teams, Primary Care, Healthcare Sector and other NHS and non-NHS users of the service.2. Workforce Recruitment Services teams Product, Service Delivery, Stakeholder Engagement, Workforce Optimisation and Contact Centre Support teams.3. Workforce stakeholders within the NHS.
Job description
Job responsibilities
Job purpose:
Work as an integral part of the Training and Support team to successfully implement the Training Strategy which will improve the confidence and skills of our users as they use our workforce recruitment systems. Collaborate with subject matter experts to inform the approach for training delivery. Be responsible for the design and delivery of training for all users across multiple delivery products and channels which may include online learning including training sessions, frequently asked questions (FAQs), user guides, and videos. Using analytics, determine the impact of the training products, the popularity, and trends in line with the service ambitions to optimise the use of our systems. To embed and increase knowledge and skills for employers and applicants using our systems and support internal teams to deliver training to our users.
In this role, you are accountable for:
1. Support the delivery of the Workforce Recruitment Services training programme which includes NHS Jobs, NHS Volunteering and 3rd party systems which integrate with our Digital Systems.2. Use the Training Cycle to identify, design, develop, deliver, apply, and evaluate the training products to meet user needs.3. Carry out initial, formative, and summative assessments to check customers are learning by gaining the required skills, knowledge and understanding.4. Lead on giving expert help and guidance to customers to enable them to identify their strengths and areas for improvements.5. Create and deliver train the trainer sessions to internal teams and external customers to achieve their personal and work-related goals by delivering a blended approach to learning which includes classroom, online learning and telephone/email support where needed.6. Work closely with subject matter experts to create content briefs and storyboards into engaging and interactive learning products taking responsibility for quality guidelines and branding.7. Deputise for the Training and Support Manager to upskill the NHS workforce in the use of our digital recruitment workforce systems.8. Collaborate with our digital and service teams such as User Research, Product, Stakeholder and Engagement, Optimisation and Implementation and Contact Centre teams to ensure our training is accurate, kept up to date and reflects user needs. 9. Work closely with the Product Owners and Service Improvement Leads, to ensure you fully understand our digital products, planned improvements and changes to functionality to assess the impact on existing and new training products. 10. Lead on any training related activity within our services to provide bespoke or appropriate training as required. Such as specific national campaigns or promotion of national workforce related initiatives.11. Promote and encourage all users to embrace the benefits of using the digital workforce recruitment services, by developing and enhancing digital literacy so it is built into training programmes and supports users with low digital skills to make our services accessible and inclusive.12. Manage the digital workforce recruitment systems analytics to identify the impact of the training products with the purpose of measuring customers satisfaction, feedback, trends, and behaviours to improve the user experience.13. Research and develop the latest digital technologies, initiatives, and learning theories to implement in our service and enhance our training products.14. Make sure training resources and products we own are hosted in the most suitable or relevant digital platform, such as content management systems, social media, digital platforms and other NHSBSA systems. Be responsible for updating and managing those resources and ensuring they are accessible to our users.15. Implement key performance indicators (KPIs) and service level agreements (SLAs) to allow you to manage conflicting priorities and workload challenges and ensure the successful delivery of training whilst managing customer expectations.16. Create and communicate a training schedule to ensure we deliver appropriate and timely training for our users. This will involve planning and organising, identifying methods of delivery, managing resources, and accommodating different learning styles.17. Line management of direct reports and ensuring their ongoing wellbeing and training needs are met. Setting clear objectives and carrying out regular ORO reviews, besides developing and coaching to assist in delivery of business and personal objectives. Authorising leave and travel expenses claims.18. Able to travel to attend national locations as required
In addition to the above accountabilities, as post holder you are expected to1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Working relationshipsResponsible to the Training and Support ManagerResponsible for the Service Support Officer
Key relationships and connections1. NHS Jobs Users NHS Trust Recruitment Teams, Primary Care, Healthcare Sector and other NHS and non-NHS users of the service.2. Workforce Recruitment Services teams Product, Service Delivery, Stakeholder Engagement, Workforce Optimisation and Contact Centre Support teams.3. Workforce stakeholders within the NHS.
Person Specification
Qualifications
Essential
- Degree level or equivalent appropriate recognised training qualification or working towards this qualification
Desirable
- Level 4 Certificate in Education and Training (CTLLS) or equivalent qualification or working towards this qualification
Personal Qualities, Knowledge, and Skills
Essential
- Have a detailed understanding and awareness of different training methods and their application.
- Skilled at delivering training to large groups via various channels i.e., face to face, online, workshop.
- Able to communicate confidently and effectively at all levels in person or in a virtual/remote environment.
- Good listening and negotiation skills. Able to work to tight deadlines and prioritise own and others workload. Able to work on own initiative and as a strong team player. Approach work with a can-do attitude and a logical approach to problem solving. Adaptable, resilient, and a flexible approach to work.
- Developing surveys and polls to evaluate feedback, identify trends, and present recommended improvements
- Engaging users with the use of online tools and solutions including facilitating online training session questions and answers
Desirable
- Knowledge of workforce recruitment systems, associated policies, guidance, and legislation.
- Pro-active approach to self-learning and continuous professional development.
- Understanding of the wider NHS and healthcare environment
- Developing surveys and polls to evaluate feedback, identify trends, and present recommended improvements
- Engaging users with the use of online tools and solutions
- Facilitate online training session questions and answers
Experience
Essential
- Significant experience using Microsoft Office 365 including Teams, Word, Excel, PowerPoint, and Visio applications
- Significant experience of video, audio, and photo editing skills using Snagit and Camtasia
- Significant experience using the training cycle to meet different learning styles, needs, and abilities. And experience in delivering interactive and engaging training content/sessions to both small and large groups
- Experience managing a YouTube channel, Google analytics and Content Management System (CMS). And experience of analysing and presenting data to internal and external audiences
- Experience of promoting and communicating training products using email, web, social media, case studies and newsletters
Desirable
- Experience in a recruitment related role and managing staff
- Experience of agile products and digital delivery
- Experience of developing and managing customer and supplier relationships
Person Specification
Qualifications
Essential
- Degree level or equivalent appropriate recognised training qualification or working towards this qualification
Desirable
- Level 4 Certificate in Education and Training (CTLLS) or equivalent qualification or working towards this qualification
Personal Qualities, Knowledge, and Skills
Essential
- Have a detailed understanding and awareness of different training methods and their application.
- Skilled at delivering training to large groups via various channels i.e., face to face, online, workshop.
- Able to communicate confidently and effectively at all levels in person or in a virtual/remote environment.
- Good listening and negotiation skills. Able to work to tight deadlines and prioritise own and others workload. Able to work on own initiative and as a strong team player. Approach work with a can-do attitude and a logical approach to problem solving. Adaptable, resilient, and a flexible approach to work.
- Developing surveys and polls to evaluate feedback, identify trends, and present recommended improvements
- Engaging users with the use of online tools and solutions including facilitating online training session questions and answers
Desirable
- Knowledge of workforce recruitment systems, associated policies, guidance, and legislation.
- Pro-active approach to self-learning and continuous professional development.
- Understanding of the wider NHS and healthcare environment
- Developing surveys and polls to evaluate feedback, identify trends, and present recommended improvements
- Engaging users with the use of online tools and solutions
- Facilitate online training session questions and answers
Experience
Essential
- Significant experience using Microsoft Office 365 including Teams, Word, Excel, PowerPoint, and Visio applications
- Significant experience of video, audio, and photo editing skills using Snagit and Camtasia
- Significant experience using the training cycle to meet different learning styles, needs, and abilities. And experience in delivering interactive and engaging training content/sessions to both small and large groups
- Experience managing a YouTube channel, Google analytics and Content Management System (CMS). And experience of analysing and presenting data to internal and external audiences
- Experience of promoting and communicating training products using email, web, social media, case studies and newsletters
Desirable
- Experience in a recruitment related role and managing staff
- Experience of agile products and digital delivery
- Experience of developing and managing customer and supplier relationships
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
