Job summary
Job overviewAs the Strategy, Performance, Business Development and Growth directorate matures and grows within the NHSBSA there is a need to further support our Performance function with the role of a Performance Analyst. Reporting to the Performance Lead, the holder of this post has responsibility for providing timely and accurate analysis of performance, creating valuable insight to assist reporting at multiple levels including directorate, LT, Main Board level and Sponsor. The post holder will work closely with the Performance Support Manger to support the delivery of performance workshops and the development of performance profiles to support regular reviews, deep dives and Business and Financial Planning.The Performance team support all levels of performance management across the NHSBSA; we partner with service teams and assist with their individual performance needs, ensuring performance measures are meaningful and drive performance improvement. We also ensure we have a line of sight from our vision and strategic goals through our organisation ensuring we all know where we contribute to the success of the NHSBSA.What do we offer?* 27 days leave (increasing with length of service) plus 8 bank holidays* Flexible working* Flexi time* Hybrid working model* Career development* Active wellbeing and inclusion networks* Excellent pension* NHS Car lease scheme* Access to a wide range of benefits and high street discounts
Main duties of the job
Main duties of the jobTo support the performance team with robust analysis enabling the creation of measures and continuous improvement. The post holder will be required to deliver effective reporting and communication as well as successful stakeholder management ensuring excellent working relationships both internally and externally.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavor to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
- The use and development of skills to process / provide complex data to support the development of performance measures, business intelligence and insight. This will be done through sourcing, analysing, and presenting data across the NHSBSA.
- Support with the development of a balanced set of measures of performance against customer/stakeholder requirements and related process measures.
- Ensure that measures are analysed to deliver a value adding output, undertake research and collect supporting data that enables more detailed analysis facilitating fact-based decision making and improvement.
- Review performance measures and identify where we might have a risk in a KPI or achievement of an agreed goal, work with necessary stakeholders to both inform and mitigate identified risks as appropriate.
- Delivers timely, accurate and targeted suite of reports in a robust method, which analyse trends over time, shows comparisons of data and encompasses appropriate statistical methods and forecasts of performance.
- Assisting in the development of data requirements that improve information, understanding, data analysis and reporting. Investigating and resolving data issues and anomalies between data sets.
- Support various aspects of data warehousing, data governance, business intelligence and data analytics in relation to our data strategy.
- Developing dashboards and reporting tools as required to support performance reporting, implementing improvements in reporting, including automation, data analysis, insight and data presentation to meet business needs. Experience in developing and maintaining Power BI dashboards and reports.
Please note that this role does not meet the salary eligibility criteria for sponsorship for a Skilled worker Visa unless the applicant has been sponsored previously and continuously since before April 2024 and would therefore potentially qualify based on the lower salary rate applicable .
Job description
Job responsibilities
- The use and development of skills to process / provide complex data to support the development of performance measures, business intelligence and insight. This will be done through sourcing, analysing, and presenting data across the NHSBSA.
- Support with the development of a balanced set of measures of performance against customer/stakeholder requirements and related process measures.
- Ensure that measures are analysed to deliver a value adding output, undertake research and collect supporting data that enables more detailed analysis facilitating fact-based decision making and improvement.
- Review performance measures and identify where we might have a risk in a KPI or achievement of an agreed goal, work with necessary stakeholders to both inform and mitigate identified risks as appropriate.
- Delivers timely, accurate and targeted suite of reports in a robust method, which analyse trends over time, shows comparisons of data and encompasses appropriate statistical methods and forecasts of performance.
- Assisting in the development of data requirements that improve information, understanding, data analysis and reporting. Investigating and resolving data issues and anomalies between data sets.
- Support various aspects of data warehousing, data governance, business intelligence and data analytics in relation to our data strategy.
- Developing dashboards and reporting tools as required to support performance reporting, implementing improvements in reporting, including automation, data analysis, insight and data presentation to meet business needs. Experience in developing and maintaining Power BI dashboards and reports.
Please note that this role does not meet the salary eligibility criteria for sponsorship for a Skilled worker Visa unless the applicant has been sponsored previously and continuously since before April 2024 and would therefore potentially qualify based on the lower salary rate applicable .
Person Specification
Qualifications
Essential
- HNC/HND qualification in a relevant subject with substantial numerate content or equivalent of acquired knowledge/experience
Desirable
- Recognised Performance qualification/certificate or willingness to undertake one
- Recognised and relevant business analysis or technical/informatics/visualisation qualification
Personal Qualities, Knowledge and Skills
Essential
- Curious nature and effectively dives deep into material and data
- Excellent problem solving skills
- An attitude to get things done with speed and effectiveness
- Self-aware, flexible and adaptable
- Accurate with attention to detail
- Commitment to continuing professional development
- Enjoys working as part of a team
- Able to prioritise between competing demands accordingly and deliver to tight deadlines
Desirable
- Data protection regulations and requirements of data protection legislation
- Good understanding of NHSBSA services and/or wider health and care system
Experience
Essential
- Experience of using Microsoft Word, Excel and PowerPoint
- Practical experience of data validation, analysis and interpretation
- Communicating complex data in a range of clear and understandable formats to users to inform decision-making
- Performance Management in practice, i.e. operational team management, process performance etc.
Desirable
- Experience in the use of Power BI
- Experience of using MIRO
Person Specification
Qualifications
Essential
- HNC/HND qualification in a relevant subject with substantial numerate content or equivalent of acquired knowledge/experience
Desirable
- Recognised Performance qualification/certificate or willingness to undertake one
- Recognised and relevant business analysis or technical/informatics/visualisation qualification
Personal Qualities, Knowledge and Skills
Essential
- Curious nature and effectively dives deep into material and data
- Excellent problem solving skills
- An attitude to get things done with speed and effectiveness
- Self-aware, flexible and adaptable
- Accurate with attention to detail
- Commitment to continuing professional development
- Enjoys working as part of a team
- Able to prioritise between competing demands accordingly and deliver to tight deadlines
Desirable
- Data protection regulations and requirements of data protection legislation
- Good understanding of NHSBSA services and/or wider health and care system
Experience
Essential
- Experience of using Microsoft Word, Excel and PowerPoint
- Practical experience of data validation, analysis and interpretation
- Communicating complex data in a range of clear and understandable formats to users to inform decision-making
- Performance Management in practice, i.e. operational team management, process performance etc.
Desirable
- Experience in the use of Power BI
- Experience of using MIRO
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
