Job summary
Are you a dynamic and experienced Delivery Manager with a passion for agile methodologies? Do you thrive in a fast-paced, innovative environment and enjoy leading multidisciplinary teams? If so, the NHS Business Services Authority (NHSBSA) has an exciting opportunity for you. We are looking for a Delivery Manager to join our Digital, Data and Technology (DDaT) Directorate, where you will play a pivotal role in delivering products and services that meet the needs of our users.
As a Delivery Manager, you will provide day-to-day management of the Delivery Team(s), creating an environment that enables the team to deliver at pace in line with GDS and NHSBSA standards. You will work closely with the Product Owner and Lead Delivery Manager to guide the team, track progress, and remove blockers. This is a fantastic opportunity for someone who is passionate about creating efficient, self-organising teams and building effective working relationships across customers and stakeholders.
What do we offer?
27 days leave (increasing with length of service) plus 8 bank holidaysFlexible working (we are happy to discuss options such as compressed hours)Flexi timeHybrid working model (we are currently working largely remotely)Career developmentActive wellbeing and inclusion networksExcellent pension (20.6% employer contribution)NHS Car lease schemeAccess to a wide range of benefits and high street discounts!
Main duties of the job
As an experienced Agile Delivery Manager, you'll be accountable for the effective, cross-functional delivery of products using agile techniques. You'll manage multidisciplinary Delivery team(s) to achieve planned outcomes, empower the team to self-organise effectively, integrate efficiently with other delivery teams, and be accountable for governance within the team.
You'll set a good, sustainable delivery pace, resolve conflict and encourage collaboration, apply good agile delivery practice to plan, track progress and manage blockers and resources, and lead on financial management, scope management and stakeholder management.
At the NHS Business Services Authority, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you. We're people connected to care.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the center of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavor to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
The post holder will help to lead multidisciplinary Delivery Teams as part of the NHSBSAs Digital Directorate to deliver products and services which meet the needs of our users. You will provide day to day management of the Delivery Team(s) creating an environment that enables the team to deliver at pace in line with GDS and NHSBSA standards. You will remove blockers, facilitate regular ceremonies, work closely with the Service Manager to guide the team and track and report on progress. The roles require strong experience of managing delivery using agile methodologies.
Fundamental to the role is a focus on:
Creation of an efficient, self-organising teamCreating a productive environment and removing blockers enabling the team to deliver at paceManaging day to day progress of the Delivery TeamBuilding effective working relationships across customers and stakeholdersFacilitating the right mindset of the team, encouraging full participation and commitment from all team membersKeeping the team focused on priorities as agreed by the Service Manager or Product ManagerAlignment of sprint goals to overall project, programme and strategic objectives
In this role, you are accountable for:
Provide leadership of multidisciplinary scrum team/sDelivery of products in-line with project and sprint goalsDeveloping and maintaining motivated and self-organising teamsDelivery team inductions and kick-offFacilitation of Ceremonies daily stand-up, retrospective, sprint review, sprint planning and backlog refinementIdentify blockers and help the team overcome themManagement of Delivery Team worries / concerns and escalation, if appropriateEnsuring budget is in place and on trackTracking and reporting of progressOn-going review of resource requirementsDeveloping a proactive relationship with line manager and Programme ManagerParticipation in Delivery Manager Community and sharing of learningOn-going learning, personal and professional development and the development of the Portfolio function as a whole
In addition to the above accountabilities, as post holder you are expected to:
Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.Demonstrate NHSBSA values and core capabilities in all aspects of your work.Encourage an environment where your own and colleagues safety and well-being is promoted.Contribute to a culture which values diversity and inclusion.Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Working relationships
Responsible to: Lead Delivery Manager
Key relationships and connections:
Service Managers, Lead Digital Delivery Managers, Delivery Managers, Product OwnersDigital Governance TeamSenior Managers throughout the NHSBSAInternal and external service stakeholdersProfessional networks
Job description
Job responsibilities
The post holder will help to lead multidisciplinary Delivery Teams as part of the NHSBSAs Digital Directorate to deliver products and services which meet the needs of our users. You will provide day to day management of the Delivery Team(s) creating an environment that enables the team to deliver at pace in line with GDS and NHSBSA standards. You will remove blockers, facilitate regular ceremonies, work closely with the Service Manager to guide the team and track and report on progress. The roles require strong experience of managing delivery using agile methodologies.
Fundamental to the role is a focus on:
Creation of an efficient, self-organising teamCreating a productive environment and removing blockers enabling the team to deliver at paceManaging day to day progress of the Delivery TeamBuilding effective working relationships across customers and stakeholdersFacilitating the right mindset of the team, encouraging full participation and commitment from all team membersKeeping the team focused on priorities as agreed by the Service Manager or Product ManagerAlignment of sprint goals to overall project, programme and strategic objectives
In this role, you are accountable for:
Provide leadership of multidisciplinary scrum team/sDelivery of products in-line with project and sprint goalsDeveloping and maintaining motivated and self-organising teamsDelivery team inductions and kick-offFacilitation of Ceremonies daily stand-up, retrospective, sprint review, sprint planning and backlog refinementIdentify blockers and help the team overcome themManagement of Delivery Team worries / concerns and escalation, if appropriateEnsuring budget is in place and on trackTracking and reporting of progressOn-going review of resource requirementsDeveloping a proactive relationship with line manager and Programme ManagerParticipation in Delivery Manager Community and sharing of learningOn-going learning, personal and professional development and the development of the Portfolio function as a whole
In addition to the above accountabilities, as post holder you are expected to:
Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.Demonstrate NHSBSA values and core capabilities in all aspects of your work.Encourage an environment where your own and colleagues safety and well-being is promoted.Contribute to a culture which values diversity and inclusion.Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Working relationships
Responsible to: Lead Delivery Manager
Key relationships and connections:
Service Managers, Lead Digital Delivery Managers, Delivery Managers, Product OwnersDigital Governance TeamSenior Managers throughout the NHSBSAInternal and external service stakeholdersProfessional networks
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Team leadership
- Planning and organisation skills
- Communicating with stakeholders at all levels
- Identifying opportunities for improvement
Experience
Essential
- Experience in a Delivery Manager or Scrum
- Master role or a Project Manager in an agile delivery environment.
- Facilitation of agile ceremonies.
- Management and tracking of delivery finances.
- Tracking and reporting team progress.
- Application of appropriate levels of governance to deliver teams.
- Risk management and removal of blockers.
Desirable
- Experience in a Delivery Manager or Scrum Master Role within Government
- Experience of working to and meeting Government Digital Service Standards
Qualifications
Essential
- Degree or significant relevant experience working in an Agile delivery environment
- An appropriate recognised Agile methodology qualification
Desirable
- Scrum Practitioner
- Project Management qualification such as PRINCE 2, PMP
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Team leadership
- Planning and organisation skills
- Communicating with stakeholders at all levels
- Identifying opportunities for improvement
Experience
Essential
- Experience in a Delivery Manager or Scrum
- Master role or a Project Manager in an agile delivery environment.
- Facilitation of agile ceremonies.
- Management and tracking of delivery finances.
- Tracking and reporting team progress.
- Application of appropriate levels of governance to deliver teams.
- Risk management and removal of blockers.
Desirable
- Experience in a Delivery Manager or Scrum Master Role within Government
- Experience of working to and meeting Government Digital Service Standards
Qualifications
Essential
- Degree or significant relevant experience working in an Agile delivery environment
- An appropriate recognised Agile methodology qualification
Desirable
- Scrum Practitioner
- Project Management qualification such as PRINCE 2, PMP
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
