Job summary
If you are a self-starter, have excellent analytical skills and are interested in a role that can make a difference, we have the opportunity for you at NHS Business Service Authority (NHSBSA).
We are looking for a Performance Analyst to join NHS Workforce Recruitment Services. In this role you will work with data across our range of recruitment services to analyse performance, identify improvements and streamline the ways in which we work. You will play a key role in shaping how we access, collate, and use our data.
We have NHSBSA bases in Newcastle Upon Tyne, Wakefield, Fleetwood, Middlebrook and Eastbourne. Your base location would be closest to your home however you'd predominantly work from home with a requirement for occasional travel to Newcastle Upon Tyne (and potentially other locations).
By joining our team you'll be working alongside some of the most passionate and supportive people who are dedicated to making positive changes to support healthcare related recruitment.
What do we offer?
27 days leave (increasing with length of service) and 8 bank holidaysFlexible working (we're happy to discuss options such as compressed hours)Hybrid working (we are currently working largely remotely)Career developmentWellbeing and inclusion networksExcellent pensionNHS Car lease schemeAccess to a wide range of benefits and high street discounts
Main duties of the job
The post holder will support the NHS Workforce Recruitment Services Senior Management Team by delivering a high-quality information and analysis service to support and underpin information needs for the service.
The post holder will be responsible for supporting the performance analysis of the live service as well as supporting the project team, within NHSBSA, responsible for the design and implementation of NHS Workforce Recruitment Services.
In this role you would be expected to develop performance measurement frameworks (KPIs, goals, user needs, benefits etc) and subsequently analyse the performance of the service against these. Using advanced analysis, interpretation and presentation of complex data and information, the post holder will support business decisions and make recommendations for improvements and efficiencies for NHS Workforce Recruitment Services and, when requested, the wider business and external customers.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
Job purpose:The post holder will support the NHS Workforce Recruitment Services Senior Management Team by delivering a high-quality information and analysis service to support and underpin information needs for the service.
The post holder will be responsible for supporting the performance analysis of the live service as well as supporting the project team, within NHSBSA, responsible for the design and implementation of NHS Workforce Recruitment Services.
In this role you would be expected to develop performance measurement frameworks (KPIs, goals, user needs, benefits etc) and subsequently analyse the performance of the service against these. Using advanced analysis, interpretation and presentation of complex data and information, the post holder will support business decisions and make recommendations for improvements and efficiencies for NHS Workforce Recruitment Services and, when requested, the wider business and external customers.
In this role, you are accountable for:
1. Handling large datasets with a clear understanding of how to clean, process, analyse, and visualise data.2. Accessing and developing systems to collect, collate, analyse and retain all forms of quality, financial and management information.
3. Delivering analytical products required to support the reporting of management information and insight alongside producing and maintaining the reporting suite that delivers quality information to the service.
4. Conducting advanced analysis, interpretation, and presentation of complex data to create compelling evidence-based and actionable data stories to share with stakeholders to support decision making.
5. Collating and analysing data to make recommendations for improvements and efficiencies for NHS Workforce Recruitment Services and, when requested, the wider business and external customers.
6. Communicating complex and, at times, sensitive data, and analysis affectively at all levels, to both technical and non-technical audiences either verbally or in writing. Ensuring the information provided is accessible and understandable and conforms to high standards.
7. Working as part of, or with, an Agile or Scrum team, where appropriate, on a specific project or in day-to-day continuous improvement activities.
8. Representing the organisation as a data/business expert with internal and external customers.
9. Maintaining and adapting any web-based electronic reporting system environments in line with customer requirements.
10. Supporting training and advice across the service in relation to the appropriate usage and understanding of the performance analysis data.
11. Ensuring the integrity of the data and all reports and information requests are quality checked in conjunction with business experts and Statisticians, where appropriate.
12. Working collaboratively with a diverse range of customers/users within the organisation, the NHS and external organisations to define and develop new information products and enhance the existing information provision. Working closely with third party suppliers where appropriate.13. Participating in user acceptance testing for new or changed information systems.
14. Working with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks.
15. Informing the iterative design of the service to ensure effectiveness, efficiency, and accuracy.
16. Provide challenge from a digital perspective and collaborating with other digital and analytical professions, especially User Researchers, to provide collective insights.
17. Undertaking such other duties as may be required commensurate with grade, training and experience.
In addition to the above accountabilities, as post holder you are expected to:1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Working relationships
Responsible to: Service Delivery Manager, NHS Workforce Recruitment Services.
Key relationships and connections:1. NHSBSA staff and managers at all levels.2. External stakeholders.
Job description
Job responsibilities
Job purpose:The post holder will support the NHS Workforce Recruitment Services Senior Management Team by delivering a high-quality information and analysis service to support and underpin information needs for the service.
The post holder will be responsible for supporting the performance analysis of the live service as well as supporting the project team, within NHSBSA, responsible for the design and implementation of NHS Workforce Recruitment Services.
In this role you would be expected to develop performance measurement frameworks (KPIs, goals, user needs, benefits etc) and subsequently analyse the performance of the service against these. Using advanced analysis, interpretation and presentation of complex data and information, the post holder will support business decisions and make recommendations for improvements and efficiencies for NHS Workforce Recruitment Services and, when requested, the wider business and external customers.
In this role, you are accountable for:
1. Handling large datasets with a clear understanding of how to clean, process, analyse, and visualise data.2. Accessing and developing systems to collect, collate, analyse and retain all forms of quality, financial and management information.
3. Delivering analytical products required to support the reporting of management information and insight alongside producing and maintaining the reporting suite that delivers quality information to the service.
4. Conducting advanced analysis, interpretation, and presentation of complex data to create compelling evidence-based and actionable data stories to share with stakeholders to support decision making.
5. Collating and analysing data to make recommendations for improvements and efficiencies for NHS Workforce Recruitment Services and, when requested, the wider business and external customers.
6. Communicating complex and, at times, sensitive data, and analysis affectively at all levels, to both technical and non-technical audiences either verbally or in writing. Ensuring the information provided is accessible and understandable and conforms to high standards.
7. Working as part of, or with, an Agile or Scrum team, where appropriate, on a specific project or in day-to-day continuous improvement activities.
8. Representing the organisation as a data/business expert with internal and external customers.
9. Maintaining and adapting any web-based electronic reporting system environments in line with customer requirements.
10. Supporting training and advice across the service in relation to the appropriate usage and understanding of the performance analysis data.
11. Ensuring the integrity of the data and all reports and information requests are quality checked in conjunction with business experts and Statisticians, where appropriate.
12. Working collaboratively with a diverse range of customers/users within the organisation, the NHS and external organisations to define and develop new information products and enhance the existing information provision. Working closely with third party suppliers where appropriate.13. Participating in user acceptance testing for new or changed information systems.
14. Working with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks.
15. Informing the iterative design of the service to ensure effectiveness, efficiency, and accuracy.
16. Provide challenge from a digital perspective and collaborating with other digital and analytical professions, especially User Researchers, to provide collective insights.
17. Undertaking such other duties as may be required commensurate with grade, training and experience.
In addition to the above accountabilities, as post holder you are expected to:1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Working relationships
Responsible to: Service Delivery Manager, NHS Workforce Recruitment Services.
Key relationships and connections:1. NHSBSA staff and managers at all levels.2. External stakeholders.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Pays attention to detail
- Able to absorb technical information quickly.
- Able to work on multiple activities in a changing environment and deliver to stringent deadlines.
- Able to critically appraise and interpret highly complex data and advise on actions based on the comparison of a range of options
- Able to use database, statistical, word processing, spread sheet and presentational IT packages to interrogate and produce complex and, at times, highly sensitive reports.
- Able to communicate complicated issues in a clear manner to audiences with varying levels of understanding
- Advanced skills in Microsoft Office Packages
Desirable
- Knowledge of NHS landscape.
- Knowledge of recruitment systems.
Experience
Essential
- Experience of using web-based reporting tools such as Google Analytics or Oracle Business Intelligence.
- Experience of collecting, validating and analysing data
- Experience in personally resolving complex data queries.
- Experience of advising and supporting business areas to gain more insight and value from data
- In-depth specialist knowledge of information and quality analysis through relevant qualification(s) or acquired through training or relevant on the job experience.
Desirable
- Worked in the NHS or other large organisation.
- Worked as part of or with an Agile or Scrum team on a specific project or in day-to-day continuous improvement activities
Qualifications
Essential
- NVQ level 3 or equivalent in a relevant discipline such as data analysis or can demonstrate equivalent work experience or further education training.
Desirable
- Degree in mathematics/statistics or subject requiring a high level of numeracy, or equivalent qualification or experience
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Pays attention to detail
- Able to absorb technical information quickly.
- Able to work on multiple activities in a changing environment and deliver to stringent deadlines.
- Able to critically appraise and interpret highly complex data and advise on actions based on the comparison of a range of options
- Able to use database, statistical, word processing, spread sheet and presentational IT packages to interrogate and produce complex and, at times, highly sensitive reports.
- Able to communicate complicated issues in a clear manner to audiences with varying levels of understanding
- Advanced skills in Microsoft Office Packages
Desirable
- Knowledge of NHS landscape.
- Knowledge of recruitment systems.
Experience
Essential
- Experience of using web-based reporting tools such as Google Analytics or Oracle Business Intelligence.
- Experience of collecting, validating and analysing data
- Experience in personally resolving complex data queries.
- Experience of advising and supporting business areas to gain more insight and value from data
- In-depth specialist knowledge of information and quality analysis through relevant qualification(s) or acquired through training or relevant on the job experience.
Desirable
- Worked in the NHS or other large organisation.
- Worked as part of or with an Agile or Scrum team on a specific project or in day-to-day continuous improvement activities
Qualifications
Essential
- NVQ level 3 or equivalent in a relevant discipline such as data analysis or can demonstrate equivalent work experience or further education training.
Desirable
- Degree in mathematics/statistics or subject requiring a high level of numeracy, or equivalent qualification or experience
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).