Job summary
If you have a passion for using data to create insight that contributes to the NHS Business Services Authority (NHSBSA) being a great place to work, then this Senior Quality Information Analyst role is for you.
The NHSBSA is leading an important Future NHS Workforce Solution Transformation Programme to provide our NHS workforce with an efficient, fit for purpose platform. Our ambition is to deliver a new and transformational workforce solution, reflecting user-led requirements and using the latest technology to ensure a positive user experience.
A key element of this role is taking the highly complex data of the programme and presenting this in a way that will suit the diverse needs of different audiences. The data you present will be used to advise and provide insight to support programme decisions, giving you an excellent opportunity to support the direction of the programme and become a key part of the team.
Your responsibilities will play across the entire analytical spectrum; from managing technical solutions, handling complex data sets, analysis, insight, producing visualisations, to engaging with colleagues.
You will have a strong experiential work background and passion for helping others to be better data-informed. You will bring a breadth of skills, with expertise on both the technical complexities of the role and in engaging with people and building relationships.
Main duties of the job
o Gathering data and intelligence from a variety of sources in order to inform decision making in the programme and aid in the implementation of the new solution.o Analyse various quantitative and qualitative data sources and produce dashboards.o Lead the production of data packs for different audiences.o Identify themes and trends in data relevant to the new solution.o Collaborate with colleagues across the organisation, including the current ESR optimisation project team.o Identify additional relevant data sources to aid in achieving objectives.o Line management responsibilities.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
Ability to handle and create highly complex datasets by using business intelligence tools, raw data, SQL queries and data mining techniques to clean, process, interrogate, analyse, and visualise data in an effective and informative manner.Provide expert analysis and develop methods to collect, collate and evaluate complex quantitative and qualitative data using appropriate query tools for performance reporting, financial and benefits modelling, business planning and forecasting along with the responsibility for access and management of the information.Responsible for the creation and maintenance of analysis and reports that support delivery, functions and decision making for the ESR Transformation Programme.Responsible for the development of complex data sets aimed at presenting valuable insight around NHS organisations state of readiness for the future NHS workforce solution.Developing a suite of effective reporting to incorporate all relevant areas of Enabling Readiness and Optimisation products.Conduct advanced analysis, interpretation and presentation of highly complex data and information in relation to ESR usage and incorporating elements of the Enabling Readiness framework.Decide on the best methodology to analyse, investigate, and resolve highly complex analytical queries or problems where there is a range of solutions or analyses.Working with the SMEs to provide expert knowledge to create and combine complex data sets to provide an optimal level of understanding of required data.Providing expert advice and support to collate relevant data packs for the supplier of the future NHS workforce solution and working with suppliers on ensuring a collective understanding of all relevant data is in place.Identify gaps in data or data quality issues and provide solutions to mitigate where possible.Working with external stakeholders to put relevant steps in place to use and transfer existing data sets, and where appropriate lead on ensuring all relevant governance and data sharing agreements are in place.Communicates and presents highly complex and highly sensitive data and analysis effectively at all levels and to both internal and external stakeholders both verbally and in writing. Ensuring the information provided is accessible and understandable to a wide audience and conforms to high standards.Plan and organise own workload and manage activities in line with team and programme priorities.Ensures that the team are clear around priorities and ensures objectives are achieved.Delivers timely and targeted suite of reports in a robust method, which analyse trends over time, shows comparisons of data and encompasses appropriate statistical methods and forecasts of performance. Ensures the accurate delivery of all commentary which forms part of quality information.Responsible for developing fully documented analysis and dashboards to satisfy both routine and ad hoc insight to senior management to support critical decision making and other business areas and external customers, in line with business needs and required specifications along with accompanying notes and definitions to provide actionable intelligence. Also provides an expert resource in both technical skills required to create reports and the design of dashboards to communicate information and insight effectively.Responsible for providing data to answer Freedom of Information, Parliamentary Questions and Subject Access Requests.Represents the organisation as a data/business expert with internal, external customers and stakeholders. Provides ad-hoc support to the management team, where specialist skills/input is required.Responsible for the maintenance of business intelligence tools to meet new and changing requirements. Liaises with the NHSBSA data warehouse team to ensure structures to support reporting needs e.g. a new service, are available.Supports training and advice across the relevant services in relation to the appropriate usage and understanding of data and information.Ensure the integrity of the data and all reports and information requests are quality checked in conjunction with business experts and statisticians, where appropriate.Works collaboratively with a diverse range of customers/users within the Organisation at all levels, the NHS and external organisations to define and develop new information products, enhance existing information provision and support target monitoring work.Propose policy or service changes to improve the services and processes of the ESR Transformation Programme and the wider NHSBSA.Make use of available IT to automate tasks where appropriate.Undertakes periodic validation checks of performance and management data to ensure quality, integrity, and accuracy.Works flexibly with colleagues utilising their relevant skills and experience to fully understand the complexities of different services.Responsible for positively achieving team and personal objectives in accordance with ORO.Line manager duties including appraisals, performance reviews, disciplinaries and authorising expenses.Lead by example setting and promoting the highest standards of behaviour across the department. This will be in line with the NHSBSA values and behaviours.Will undertake such other duties as may be required commensurate with grade, training, and experience.
Job description
Job responsibilities
Ability to handle and create highly complex datasets by using business intelligence tools, raw data, SQL queries and data mining techniques to clean, process, interrogate, analyse, and visualise data in an effective and informative manner.Provide expert analysis and develop methods to collect, collate and evaluate complex quantitative and qualitative data using appropriate query tools for performance reporting, financial and benefits modelling, business planning and forecasting along with the responsibility for access and management of the information.Responsible for the creation and maintenance of analysis and reports that support delivery, functions and decision making for the ESR Transformation Programme.Responsible for the development of complex data sets aimed at presenting valuable insight around NHS organisations state of readiness for the future NHS workforce solution.Developing a suite of effective reporting to incorporate all relevant areas of Enabling Readiness and Optimisation products.Conduct advanced analysis, interpretation and presentation of highly complex data and information in relation to ESR usage and incorporating elements of the Enabling Readiness framework.Decide on the best methodology to analyse, investigate, and resolve highly complex analytical queries or problems where there is a range of solutions or analyses.Working with the SMEs to provide expert knowledge to create and combine complex data sets to provide an optimal level of understanding of required data.Providing expert advice and support to collate relevant data packs for the supplier of the future NHS workforce solution and working with suppliers on ensuring a collective understanding of all relevant data is in place.Identify gaps in data or data quality issues and provide solutions to mitigate where possible.Working with external stakeholders to put relevant steps in place to use and transfer existing data sets, and where appropriate lead on ensuring all relevant governance and data sharing agreements are in place.Communicates and presents highly complex and highly sensitive data and analysis effectively at all levels and to both internal and external stakeholders both verbally and in writing. Ensuring the information provided is accessible and understandable to a wide audience and conforms to high standards.Plan and organise own workload and manage activities in line with team and programme priorities.Ensures that the team are clear around priorities and ensures objectives are achieved.Delivers timely and targeted suite of reports in a robust method, which analyse trends over time, shows comparisons of data and encompasses appropriate statistical methods and forecasts of performance. Ensures the accurate delivery of all commentary which forms part of quality information.Responsible for developing fully documented analysis and dashboards to satisfy both routine and ad hoc insight to senior management to support critical decision making and other business areas and external customers, in line with business needs and required specifications along with accompanying notes and definitions to provide actionable intelligence. Also provides an expert resource in both technical skills required to create reports and the design of dashboards to communicate information and insight effectively.Responsible for providing data to answer Freedom of Information, Parliamentary Questions and Subject Access Requests.Represents the organisation as a data/business expert with internal, external customers and stakeholders. Provides ad-hoc support to the management team, where specialist skills/input is required.Responsible for the maintenance of business intelligence tools to meet new and changing requirements. Liaises with the NHSBSA data warehouse team to ensure structures to support reporting needs e.g. a new service, are available.Supports training and advice across the relevant services in relation to the appropriate usage and understanding of data and information.Ensure the integrity of the data and all reports and information requests are quality checked in conjunction with business experts and statisticians, where appropriate.Works collaboratively with a diverse range of customers/users within the Organisation at all levels, the NHS and external organisations to define and develop new information products, enhance existing information provision and support target monitoring work.Propose policy or service changes to improve the services and processes of the ESR Transformation Programme and the wider NHSBSA.Make use of available IT to automate tasks where appropriate.Undertakes periodic validation checks of performance and management data to ensure quality, integrity, and accuracy.Works flexibly with colleagues utilising their relevant skills and experience to fully understand the complexities of different services.Responsible for positively achieving team and personal objectives in accordance with ORO.Line manager duties including appraisals, performance reviews, disciplinaries and authorising expenses.Lead by example setting and promoting the highest standards of behaviour across the department. This will be in line with the NHSBSA values and behaviours.Will undertake such other duties as may be required commensurate with grade, training, and experience.
Person Specification
Personal Qualities, Knowledge, and Skills
Essential
- Able to critically appraise and interpret highly complex data and advise on actions based on the comparison of a range of options.
- Able to interrogate databases to obtain data for analysis.
- Analytical and logical approach to problem solving.
- Able to present information clearly and communicate technical concepts to a varied audience at all levels.
- Able to use database, statistical, word processing, spread sheet and presentational IT packages to produce highly complex and highly sensitive reports.
- Accurate with a high degree of attention to detail.
- Ability to own workload and work independently within established parameters ensuring delivery within timescales. 8.Proactive and personally motivated, able to use own initiative and self-manage where appropriate or conflicting priorities.
- Confident at data analysis and presenting information as a subject matter expert to internal and external stakeholders.
- Able to communicate complicated issues in a clear manner.
- Able to concentrate intensively, using discretion in decision-making activities.
- Skilled In the translation of business needs and issues into logical, analytical frameworks that outline and support reporting requirements.
- Understanding of the principles of effective report design and able to check own work in an objective manner.
- Able to absorb technical information quickly.
- Able to work on multiple activities in a changing environment.
Desirable
- Advanced skills in Microsoft Office Packages.
- Knowledge of business intelligence tools.
- Able to identify and act on future needs and opportunities.
Experience
Essential
- In-depth specialist knowledge of information and quality analysis through relevant qualification(s) or acquired through training or relevant on the-job experience.
- Experience in advanced data collection, validation, and analysis.
- Significant experience of working within a business reporting environment.
- Experience in personally resolving highly complex queries.
- Advanced understanding of the importance of quality data.
- Significant experience of advising and supporting business areas to gain more insight and value from data.
- Practical applied experience of developing dashboards, reporting or analyses based upon customer requirements
- Practical applied experience of using Business Intelligence tools with large data sets to achieve significant results.
Desirable
- Worked in the NHS or other large organisation.
- Experience of handling sensitive data.
- Experience using data reporting packages and tools.
- Experience of creating dashboards and carrying out analysis using business intelligence tools.
Qualifications
Essential
- Degree or equivalent in a relevant discipline such as data analysis or can demonstrate equivalent work experience or further education training.
Desirable
- Post- Graduate qualification in relevant discipline.
Person Specification
Personal Qualities, Knowledge, and Skills
Essential
- Able to critically appraise and interpret highly complex data and advise on actions based on the comparison of a range of options.
- Able to interrogate databases to obtain data for analysis.
- Analytical and logical approach to problem solving.
- Able to present information clearly and communicate technical concepts to a varied audience at all levels.
- Able to use database, statistical, word processing, spread sheet and presentational IT packages to produce highly complex and highly sensitive reports.
- Accurate with a high degree of attention to detail.
- Ability to own workload and work independently within established parameters ensuring delivery within timescales. 8.Proactive and personally motivated, able to use own initiative and self-manage where appropriate or conflicting priorities.
- Confident at data analysis and presenting information as a subject matter expert to internal and external stakeholders.
- Able to communicate complicated issues in a clear manner.
- Able to concentrate intensively, using discretion in decision-making activities.
- Skilled In the translation of business needs and issues into logical, analytical frameworks that outline and support reporting requirements.
- Understanding of the principles of effective report design and able to check own work in an objective manner.
- Able to absorb technical information quickly.
- Able to work on multiple activities in a changing environment.
Desirable
- Advanced skills in Microsoft Office Packages.
- Knowledge of business intelligence tools.
- Able to identify and act on future needs and opportunities.
Experience
Essential
- In-depth specialist knowledge of information and quality analysis through relevant qualification(s) or acquired through training or relevant on the-job experience.
- Experience in advanced data collection, validation, and analysis.
- Significant experience of working within a business reporting environment.
- Experience in personally resolving highly complex queries.
- Advanced understanding of the importance of quality data.
- Significant experience of advising and supporting business areas to gain more insight and value from data.
- Practical applied experience of developing dashboards, reporting or analyses based upon customer requirements
- Practical applied experience of using Business Intelligence tools with large data sets to achieve significant results.
Desirable
- Worked in the NHS or other large organisation.
- Experience of handling sensitive data.
- Experience using data reporting packages and tools.
- Experience of creating dashboards and carrying out analysis using business intelligence tools.
Qualifications
Essential
- Degree or equivalent in a relevant discipline such as data analysis or can demonstrate equivalent work experience or further education training.
Desirable
- Post- Graduate qualification in relevant discipline.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
