Job summary
An exciting opportunity has arisen to join our Workforce Management Team as a Real Time Resource Planning Analyst. The position will take avital role in the day-to-day flow of work across the service ensuring the right work is allocated to the right people in line with the Service prioritiessupporting the forecasts and plans for the NHS Retirement Services to be achieved.
What do we offer?
Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.27 days leave (increasing with length of service) plus 8 bank holidays.Opportunities for developmentActive wellbeing and inclusion networksExcellent pensionVarious salary sacrifice schemesEmployee Assistance programme, offering free 24/7 support for you and your loved onesAccess to a wide range of benefits and high street and online discounts
Main duties of the job
A key challenge over the coming years in NHS Retirement Services is ensuring that plans and modelling is aligned to the NHSBA's digital agenda,encompasses all legislative changes and that the opportunities this is expected to provide are fully understood and maximised so that plans reflect the evolving nature of our services.
Working with the existing Forecasting, Planning and Workflow Managers you will be responsible for ensuring the seamless running of the day-todayallocation of work, ensuring the right work is allocated to the right people at the right time to meet the business requirements maximisingavailable resource.
You will be responsible for providing required reports to Operational areas and Forecasting, Planning and Workflow Managers timely ensuringaccuracy. Providing progress reporting for operations in real time to aid proactive management and performing analysis to aid serviceimprovements helping the NHS Retirement Services to ensure the best service for our customers.
Experience of working in a similar role within Forecasting and Planning is desirable but not essential, as well as experience with a ManagedService environment. The post-holder will be naturally curious looking for improvements and new opportunities around both processes andtechnology but balancing the need to achieve tight deadlines
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
Encourage the effective use of the Workforce Management Tool across all suitable levels within the operation.
Provide accurate daily reporting on performance.
Real-time monitoring of the Work Manager system ensuring resource is optimised. To include queue and adherence monitoring.
Intraday monitoring of average staff productivity against schedules to maximise resource efficiency.
Ensuring business SLAs are at the forefront of any business/strategy decisions as well as being able to justify these decisions.
Act as the voice of the customer ensuring the business is kept informed of any issues affecting priority work levels.
Review the variations in the clearance against capacity expected, mitigating where possible.
Allocate work to staff based upon skill levels and availability, ensuring sufficient workloads is provided for the duration of their working day.
Analyse data to maximise resource available across all areas, taking into consideration skill sets.
Incident management: log any incidents, informing the wider business of any issues where appropriate.
Administering short and long term resource planning to accurately reflect business need.
Escalate concerns regarding resource levels and workloads.
Compiling and developing monthly/weekly/daily performance reports.
Intraday monitoring of resource and work volumes to maximise effectiveness across the teams.
Provide daily summary performance reports to Management Team.
Support Ad-hoc reporting and projects within business delivery timelines.
Update WFM system to improve accuracy to provide accurate MI for analysis.
Participate and contribute to Daily Capacity Planning (DCPs)
Complete any miscellaneous tasks/projects that may arise that are beneficial to the organisation and your ongoing personal development.
Further detail is available on the Job Description.
Job description
Job responsibilities
Encourage the effective use of the Workforce Management Tool across all suitable levels within the operation.
Provide accurate daily reporting on performance.
Real-time monitoring of the Work Manager system ensuring resource is optimised. To include queue and adherence monitoring.
Intraday monitoring of average staff productivity against schedules to maximise resource efficiency.
Ensuring business SLAs are at the forefront of any business/strategy decisions as well as being able to justify these decisions.
Act as the voice of the customer ensuring the business is kept informed of any issues affecting priority work levels.
Review the variations in the clearance against capacity expected, mitigating where possible.
Allocate work to staff based upon skill levels and availability, ensuring sufficient workloads is provided for the duration of their working day.
Analyse data to maximise resource available across all areas, taking into consideration skill sets.
Incident management: log any incidents, informing the wider business of any issues where appropriate.
Administering short and long term resource planning to accurately reflect business need.
Escalate concerns regarding resource levels and workloads.
Compiling and developing monthly/weekly/daily performance reports.
Intraday monitoring of resource and work volumes to maximise effectiveness across the teams.
Provide daily summary performance reports to Management Team.
Support Ad-hoc reporting and projects within business delivery timelines.
Update WFM system to improve accuracy to provide accurate MI for analysis.
Participate and contribute to Daily Capacity Planning (DCPs)
Complete any miscellaneous tasks/projects that may arise that are beneficial to the organisation and your ongoing personal development.
Further detail is available on the Job Description.
Person Specification
Experience
Essential
- Must have previous experience working in a real-time function in a multi-skilled environment
- Experience of a Work Force Planning Tool
- Experience of working in a Customer focus environment
- Intermediate MS Excel, Word and PowerPoint user Understanding of Statistics & Systems
Desirable
- Experience of working in a Pensions environment
- Writing and reporting skills
- Experience of auditing
Qualifications
Essential
- 5 GCSEs or equivalent including Maths and English
Desirable
- NVQ level 3 in administration
Personal Qualities, Knowledge and Skills
Essential
- Ability to prioritise and escalate
- Able to manage a diverse workload
- Able to work to strict deadlines
- Able to work on own initiative
- Flexible approach to work
- Excellent communication
- Excellent interpersonal skills with the ability to positively influence others to the benefit of the business
- High level of verbal and numerical ability
- Team worker, friendly.
- Discreet, confidential, organised
- Reliable and committed
Desirable
Person Specification
Experience
Essential
- Must have previous experience working in a real-time function in a multi-skilled environment
- Experience of a Work Force Planning Tool
- Experience of working in a Customer focus environment
- Intermediate MS Excel, Word and PowerPoint user Understanding of Statistics & Systems
Desirable
- Experience of working in a Pensions environment
- Writing and reporting skills
- Experience of auditing
Qualifications
Essential
- 5 GCSEs or equivalent including Maths and English
Desirable
- NVQ level 3 in administration
Personal Qualities, Knowledge and Skills
Essential
- Ability to prioritise and escalate
- Able to manage a diverse workload
- Able to work to strict deadlines
- Able to work on own initiative
- Flexible approach to work
- Excellent communication
- Excellent interpersonal skills with the ability to positively influence others to the benefit of the business
- High level of verbal and numerical ability
- Team worker, friendly.
- Discreet, confidential, organised
- Reliable and committed
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
