Job summary
Are you a tech-savvy individual with a passion for problem-solving? Do you thrive in a dynamic, collaborative environment? If so, we have an exciting opportunity for you at NHSBSA Technology Services. We are seeking an Application Support Developer to join our team, providing critical support and continuous improvements to our existing services, as well as aiding in the development of new ones.
In this role, you will be part of a team that, provides 2nd and 3rd line support, develops and operates systems that are integral to NHS BSA operations. You will have the opportunity to apply your IT skills across a range of activities, from software design and development to cloud deployment platforms and techniques.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
As an Application Support Developer, your main responsibilities will include:
Evaluating, analysing, and interpreting requirements to inform the development of applications and services.
Applying appropriate methods and procedures throughout the full development lifecycle.
Developing and delivering features into applications to support continuous improvements.
Monitoring and supporting the efficient running of bespoke services and third-party applications.
Using incident, problem, request and change management processes to support system enhancements and fault resolutions.
Implementing standards and policies, and proactively identifying improvements or enhancements.
Communicating complex information effectively to both technical and non-technical audiences.
Mentoring and coaching other team members to enable personal development and growth of skills within the team.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
In this role, you are accountable for:Specialist skills1. Evaluating, analysing, and interpreting requirements across a range of work to inform development of applications and services.2. Applying the appropriate methods and procedures throughout the full development lifecycle in accordance with IT standards and customer requirements.3. Developing and delivering features and benefits into applications to support continuous improvements to applications and services4. Monitoring and supporting the efficient and effective running of bespoke services, third-party applications and configurable of the shelf products (CoTS) and services. 5. Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner.6. Implementing standards and policies, pro-actively identifying and proposing improvements or enhancements to meet changing needs.7. Proactively engaging in conversations to support the on-going development and maintenance of your own skills and knowledge, including attending relevant Communities of Practice.8. Communicating complex information effectively across a wide range of people and levels of understanding, including both technical and non-technical audiences.9. Working under general direction; planning your own work to achieve agreed objectives, seeking information when unclear, and escalating as appropriate, any issues or conflicting priorities which may impact deadlines.10. Actively participating and contributing to quality assurance reviews of your work through a variety of approaches such as peer review, learning logs, and engaging in appropriate communities. 11. Keeping abreast of new and emerging technologies and standards to support innovative and creative delivery of business objectives. Staff12. Support relevant recruitment and selection in line with organisational processes.13. Mentor and coach other team members, and apprentices to enable the on-going personal development and growth of skills within the team.Financial Management14. Maintain an awareness of financial and personal implications in the use of a range of resources.Relationship Management15. Engaging in partnership working with other individuals, groups and agencies.Information Management16. Maintain an awareness of agreed service levels, KPI's and standards within team, reviewing own performance and adapt own approach to maximise the delivery to support and meet agreed standards.In addition to the above accountabilities, as post holder you are expected to:1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.Working relationships
Responsible to: Assigned Team Manager
Key relationships and connections:1. Team members,2. Service delivery teams,3. Business stakeholders4. Service Managers5. Suppliers6. Peer Networks
Job description
Job responsibilities
In this role, you are accountable for:Specialist skills1. Evaluating, analysing, and interpreting requirements across a range of work to inform development of applications and services.2. Applying the appropriate methods and procedures throughout the full development lifecycle in accordance with IT standards and customer requirements.3. Developing and delivering features and benefits into applications to support continuous improvements to applications and services4. Monitoring and supporting the efficient and effective running of bespoke services, third-party applications and configurable of the shelf products (CoTS) and services. 5. Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner.6. Implementing standards and policies, pro-actively identifying and proposing improvements or enhancements to meet changing needs.7. Proactively engaging in conversations to support the on-going development and maintenance of your own skills and knowledge, including attending relevant Communities of Practice.8. Communicating complex information effectively across a wide range of people and levels of understanding, including both technical and non-technical audiences.9. Working under general direction; planning your own work to achieve agreed objectives, seeking information when unclear, and escalating as appropriate, any issues or conflicting priorities which may impact deadlines.10. Actively participating and contributing to quality assurance reviews of your work through a variety of approaches such as peer review, learning logs, and engaging in appropriate communities. 11. Keeping abreast of new and emerging technologies and standards to support innovative and creative delivery of business objectives. Staff12. Support relevant recruitment and selection in line with organisational processes.13. Mentor and coach other team members, and apprentices to enable the on-going personal development and growth of skills within the team.Financial Management14. Maintain an awareness of financial and personal implications in the use of a range of resources.Relationship Management15. Engaging in partnership working with other individuals, groups and agencies.Information Management16. Maintain an awareness of agreed service levels, KPI's and standards within team, reviewing own performance and adapt own approach to maximise the delivery to support and meet agreed standards.In addition to the above accountabilities, as post holder you are expected to:1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.Working relationships
Responsible to: Assigned Team Manager
Key relationships and connections:1. Team members,2. Service delivery teams,3. Business stakeholders4. Service Managers5. Suppliers6. Peer Networks
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Working collaboratively within a multi-disciplinary team setting, both internal and externally.
- Management of own work including individual tasks, whilst maintaining team deliverables.
- Pro-active approach to self-learning and continuous professional development.
- Specialist knowledge consistent with attainment of degree level qualifications.
- Use of version control systems such as Github/Gitlab, SVN
- Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents
Desirable
- Awareness of digital channel shift and approaches
- Knowledge of design principles (Object oriented design; common design patterns; responsive web design; security by design; government service design)
Experience
Essential
- Performing a range of varied work activities in a range of structured and unstructured environments.
- Software development lifecycle, including but not limited to developing code based applications, quality assurance and test processes, and supporting in a 2nd/3rd line environment including meeting strict service requirements (KPIs, SLAs, OLAs)
- One or more of the following frameworks: Waterfall Process, Agile, Java, Spring, Jasper, HTML/ CSS/ JavaScript
- Communicating complex technical information easily to both technical and non-technical people.
- Mentoring, coaching and sharing best practice with a range of staff including presenting to groups of people internally
- Rapidly absorbing complex technical and business information to learn new technologies keep skills up to date and adapt to change.
- Identifying risks and escalating them as appropriate.
Desirable
- Developing or supporting large scale or highly critical services.
- Upgrading, converting, modernising or digitising applications/services.
- Identifying, assessing and managing risk.
- Knowledge of SQL and its use in one or more DBMS (Oracle, PostgreSQL, SQL Server, DB2).
Qualifications
Essential
- Degree calibre with relevant in-depth knowledge of the subject matter OR
- Relevant experience of the subject matter
Desirable
- Qualifications in appropriate IT certification (eg ITIL, TOGAF, Agile, ISTQB etc)
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Working collaboratively within a multi-disciplinary team setting, both internal and externally.
- Management of own work including individual tasks, whilst maintaining team deliverables.
- Pro-active approach to self-learning and continuous professional development.
- Specialist knowledge consistent with attainment of degree level qualifications.
- Use of version control systems such as Github/Gitlab, SVN
- Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents
Desirable
- Awareness of digital channel shift and approaches
- Knowledge of design principles (Object oriented design; common design patterns; responsive web design; security by design; government service design)
Experience
Essential
- Performing a range of varied work activities in a range of structured and unstructured environments.
- Software development lifecycle, including but not limited to developing code based applications, quality assurance and test processes, and supporting in a 2nd/3rd line environment including meeting strict service requirements (KPIs, SLAs, OLAs)
- One or more of the following frameworks: Waterfall Process, Agile, Java, Spring, Jasper, HTML/ CSS/ JavaScript
- Communicating complex technical information easily to both technical and non-technical people.
- Mentoring, coaching and sharing best practice with a range of staff including presenting to groups of people internally
- Rapidly absorbing complex technical and business information to learn new technologies keep skills up to date and adapt to change.
- Identifying risks and escalating them as appropriate.
Desirable
- Developing or supporting large scale or highly critical services.
- Upgrading, converting, modernising or digitising applications/services.
- Identifying, assessing and managing risk.
- Knowledge of SQL and its use in one or more DBMS (Oracle, PostgreSQL, SQL Server, DB2).
Qualifications
Essential
- Degree calibre with relevant in-depth knowledge of the subject matter OR
- Relevant experience of the subject matter
Desirable
- Qualifications in appropriate IT certification (eg ITIL, TOGAF, Agile, ISTQB etc)
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
