Job summary
If you are a self-starter and have excellent organisational, management and communication skills and are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you!
We are looking for a Service Delivery Manager to join our NHS Workforce Recruitment Services team. In this role you will provide clear leadership, be a change champion, and demonstrate flexibility while influencing others to work collaboratively. You will play a key role in creating sustainable improvements in both performance and service delivery for Workforce Recruitment Services.
We have NHSBSA bases in Newcastle Upon Tyne, Wakefield, Fleetwood, Middlebrook and Eastbourne. Your base location would be closest to your home however you'd predominantly work from home with a requirement for occasional travel to Newcastle Upon Tyne (and potentially other locations).
By joining our team you'll be working alongside some of the most passionate and supportive people who are dedicated to making positive changes to support healthcare related recruitment.
What do we offer?
- 27 days leave (increasing with length of service) and 8 bank holidays
- Flexible working (we're happy to discuss options such as compressed hours)
- Hybrid working (we are currently working largely remotely)
- Career development
- Wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
Main duties of the job
- Work with external suppliers and internal departments to ensure performance is delivered against KPI's
- Take a lead role managing and delivering day to day activities
- Demonstrate leadership and management skills and the ability to influence and persuade others to ensure delivery of objectives and strategy
- Work constructively with colleagues at all levels, internally and externally, Including organisations such as NHS England, NHS Employers and Department of Health and Social Care to ensure NHS Workforce Recruitment Services meets their needs and quickly responds to required changes
- Monitor factors that may impact NHS Workforce recruitment Services by horizon scanning, trend analysis and research
- Be a management sponsor at local or national level groups. Creating and owning the structure, project brief and framework. Ensuring that best practice is highlighted and shared
- Work with the communications lead to ensure we work towards common goals and by provide information for press releases, newsletter articles and NHS Workforce Recruitment Services in-system latest news articles
- Be aware of policy changes and consider impact of these on NHS Workforce Recruitment Services and work with relevant parties to ensure compliance
- Provide input for long term plans and activities in line with Corporate Business plans and Strategy. Ensuing progress is made and mitigating and corrective actions are implemented, where required
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
Job purpose:
Working with colleagues at all levels across NHS Workforce Recruitment Services, NHSBSA colleagues and external suppliers to ensure that all operational and service objectives are delivered on time and within budget. Accountable for making sure KPIs are achieved; whilst ensuring the service works towards common goals and that NHS Workforce Recruitment Services are effectively delivered.
Provide clear leadership, being able to act as a change catalyst by demonstrating flexibility and agility, influencing others to think and work collaboratively, ensuring any change is introduced at pace in a positive manner playing a key role in creating sustainable improvements in performance and service delivery.
In this role, you are accountable for:
- Supporting and reporting into to the Senior Service Delivery Manager.
- Taking a lead role in managing and delivering day to day activities.
- Working directly with external suppliers and internal departments to ensure performance is delivered against KPIs as agreed.
- Managing direct reports and ensuring their ongoing wellbeing and training needs are met. Setting clear objectives and carrying out regular ORO reviews in addition to developing and coaching to assist in delivery of business and personal objectives.
- Demonstrating support and guidance to direct reports through the full application of supporting tools and policies in place HR planning, Absence Management policy etc.
- Delivering operational objectives through performance management of direct reports, internal and external suppliers and process improvement projects.
- Demonstrating clear leadership and management skills and the ability to influence and persuade others and leads teams in the delivery of business objectives and strategy.
- Acting as a management sponsor at local or national level focus groups. Creating and owning the required structure, project brief and framework. Ensuring that best practice is highlighted and shared across the organisation.
- Participating in the procurement process when new technology or changes to systems are required. This may involve assisting with the specification or requirements and research.
- Working with the communications lead to ensure we are working towards common goals and by providing information for press releases, newsletter articles and NHS Workforce Recruitment Services in-system latest news articles.
- Assuming responsibility for recruitment of new team members, when directed to do so.
- Ensuring operational budgets are planned, monitored and adhered to
- Applying knowledge and expertise to support the delivery of NHS Workforce Recruitment Services campaigns and projects in line with strategic direction.
- Working with external stakeholders and having an in-depth knowledge of the potential impact of NHS Workforce Recruitment Services on the wider NHS system.
- Awareness of policy changes and considering the impact of these on NHS Workforce Recruitment Services, working with relevant parties to ensure compliance.
- Providing input for long term plans and activities in line with Corporate Business plans and Strategy. Ensuing progress is made, as per the plan, and instigating mitigating and corrective actions where required.
- Working constructively with colleagues at all levels, internally and externally. Liaising with external organisations such as NHS England, NHS Employers and Department of Health and Social Care to ensure NHS Workforce Recruitment Services meets their needs and quickly responds to any required changes.
- Supporting business continuity and showing a flexible approach to supporting NHS Workforce Recruitment Services, NHSBSA and the wider NHS in response to internal or external factors on a local or national level. Adapting working processes and service requirements in order to achieve common goals.
- Being a catalyst for change and innovation. Act as one of the lead change agents to ensure transitional change is introduced in a positive and constructive manner.
- Monitoring factors that may impact NHS Workforce Recruitment Services by horizon scanning, trend analysis and research.
- Living the values and behaviours that respect individuals dignity. Treating everyone fairly and valuing and respecting diversity. Demonstrating that such standards are practiced in dealings with all stakeholders of NHS Workforce Recruitment Services.
- Being accountable for your own Personal Development needs in order to be fully equipped to meet future management and organisational needs.
- Deputising as required by the Senior Service Delivery Manager
Job description
Job responsibilities
Job purpose:
Working with colleagues at all levels across NHS Workforce Recruitment Services, NHSBSA colleagues and external suppliers to ensure that all operational and service objectives are delivered on time and within budget. Accountable for making sure KPIs are achieved; whilst ensuring the service works towards common goals and that NHS Workforce Recruitment Services are effectively delivered.
Provide clear leadership, being able to act as a change catalyst by demonstrating flexibility and agility, influencing others to think and work collaboratively, ensuring any change is introduced at pace in a positive manner playing a key role in creating sustainable improvements in performance and service delivery.
In this role, you are accountable for:
- Supporting and reporting into to the Senior Service Delivery Manager.
- Taking a lead role in managing and delivering day to day activities.
- Working directly with external suppliers and internal departments to ensure performance is delivered against KPIs as agreed.
- Managing direct reports and ensuring their ongoing wellbeing and training needs are met. Setting clear objectives and carrying out regular ORO reviews in addition to developing and coaching to assist in delivery of business and personal objectives.
- Demonstrating support and guidance to direct reports through the full application of supporting tools and policies in place HR planning, Absence Management policy etc.
- Delivering operational objectives through performance management of direct reports, internal and external suppliers and process improvement projects.
- Demonstrating clear leadership and management skills and the ability to influence and persuade others and leads teams in the delivery of business objectives and strategy.
- Acting as a management sponsor at local or national level focus groups. Creating and owning the required structure, project brief and framework. Ensuring that best practice is highlighted and shared across the organisation.
- Participating in the procurement process when new technology or changes to systems are required. This may involve assisting with the specification or requirements and research.
- Working with the communications lead to ensure we are working towards common goals and by providing information for press releases, newsletter articles and NHS Workforce Recruitment Services in-system latest news articles.
- Assuming responsibility for recruitment of new team members, when directed to do so.
- Ensuring operational budgets are planned, monitored and adhered to
- Applying knowledge and expertise to support the delivery of NHS Workforce Recruitment Services campaigns and projects in line with strategic direction.
- Working with external stakeholders and having an in-depth knowledge of the potential impact of NHS Workforce Recruitment Services on the wider NHS system.
- Awareness of policy changes and considering the impact of these on NHS Workforce Recruitment Services, working with relevant parties to ensure compliance.
- Providing input for long term plans and activities in line with Corporate Business plans and Strategy. Ensuing progress is made, as per the plan, and instigating mitigating and corrective actions where required.
- Working constructively with colleagues at all levels, internally and externally. Liaising with external organisations such as NHS England, NHS Employers and Department of Health and Social Care to ensure NHS Workforce Recruitment Services meets their needs and quickly responds to any required changes.
- Supporting business continuity and showing a flexible approach to supporting NHS Workforce Recruitment Services, NHSBSA and the wider NHS in response to internal or external factors on a local or national level. Adapting working processes and service requirements in order to achieve common goals.
- Being a catalyst for change and innovation. Act as one of the lead change agents to ensure transitional change is introduced in a positive and constructive manner.
- Monitoring factors that may impact NHS Workforce Recruitment Services by horizon scanning, trend analysis and research.
- Living the values and behaviours that respect individuals dignity. Treating everyone fairly and valuing and respecting diversity. Demonstrating that such standards are practiced in dealings with all stakeholders of NHS Workforce Recruitment Services.
- Being accountable for your own Personal Development needs in order to be fully equipped to meet future management and organisational needs.
- Deputising as required by the Senior Service Delivery Manager
Person Specification
Personal qualities, knowledge and skills
Essential
- IT Skills - use of Microsoft office packages.
- Strategic thinking and management.
- Excellent verbal & written communication skills.
- Able to work on own initiative.
- Ability to see wider implications, consequences, and connections for all issues.
- Understanding of accountability to service users and stakeholders.
- Excellent presentation skills.
- Reporting and analytical skills.
- Flexible, well organized team player.
- Able to work to tight deadlines & prioritise tasks.
- Ability to handle sensitive or confidential information.
Desirable
- Knowledge of recruitment services
Experience
Essential
- Broad relevant management experience.
- Experience of managing change.
- Experience of managing KPIs
- Experience of service delivery
- Experience of managing staff
- Experience of performance management
Desirable
- Experience of working with external suppliers
- Understanding balancing digital and non-digital service delivery.
- Experience of contributing to organisational strategy and operational plans.
Qualifications
Essential
- Diploma in Management (or equivalent experience)
- Appropriate relevant management experience.
Desirable
- Educated to degree level (or equivalent)
Person Specification
Personal qualities, knowledge and skills
Essential
- IT Skills - use of Microsoft office packages.
- Strategic thinking and management.
- Excellent verbal & written communication skills.
- Able to work on own initiative.
- Ability to see wider implications, consequences, and connections for all issues.
- Understanding of accountability to service users and stakeholders.
- Excellent presentation skills.
- Reporting and analytical skills.
- Flexible, well organized team player.
- Able to work to tight deadlines & prioritise tasks.
- Ability to handle sensitive or confidential information.
Desirable
- Knowledge of recruitment services
Experience
Essential
- Broad relevant management experience.
- Experience of managing change.
- Experience of managing KPIs
- Experience of service delivery
- Experience of managing staff
- Experience of performance management
Desirable
- Experience of working with external suppliers
- Understanding balancing digital and non-digital service delivery.
- Experience of contributing to organisational strategy and operational plans.
Qualifications
Essential
- Diploma in Management (or equivalent experience)
- Appropriate relevant management experience.
Desirable
- Educated to degree level (or equivalent)
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
