Scanning Team Member

NHS Business Services Authority

This job is now closed

Job summary

Job Overview

If you are self-motivated, a strong team player and are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for a Scanning Team Member to join our team in Bridge House, Newcastle upon Tyne. This role is the perfect stepping-stone into a rewarding career with the NHS!

If you are adaptable, work accurately and happy to work with tight targets, you have what this role needs! You will join the Scanning team, working to complete all functions involved in the initial preparation and scanning of important documents. You will be responsible for operating the scanning machinery, monitoring their performance, and speaking to stakeholders about any discrepancies. You will need to be precise, discreet, and always looking for ways to connect with your team!

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays
Flexible working (we are happy to discuss options such as compressed hours)
Flexi time
Career development
Active wellbeing and inclusion networks
Excellent pension
NHS Car lease scheme
Access to a wide range of benefits and high street discounts!

Main duties of the job

IMPORTANT - As part of the application process you MUST answer the following 3 questions, failure to do so will mean that we will be unable to proceed any further with your application.

Give an example of when you have had to follow written and verbal instructions to complete a task?
Give an example of when you have had to produce work of a high quality standard and how was this achieved.
Give an example of something repetitive you have done in the past?

Please answer these questions within the "Supporting Information" section.

Main duties of the job

Prepare documents for scanning; identifying documents that are suitable for scanning and those that are not. Ensures that all documents are forwarded on to the appropriate process
Operate machinery for the scanning of documents; carefully monitoring the performance of scanners and observing the quality of images produced in order to take appropriate corrective action if image quality deteriorates
In accordance with instructions, carry out routine maintenance of scanning machines or report fault to ensure the reliable and efficient performance of scanners
Demonstrate an appreciation of Quality by complying with the Quality Management System, identifying and recommending opportunities to improve working practices
Responsible for the security of documents, information and equipment under their control and undertakes all duties with due regards to the terms of the Data Protection Act

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Date posted

08 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

914-BSA4585

Job locations

Bridge House

152 Pilgrim Street

Newcastle upon Tyne

NE1 6SN

Job description

Job responsibilities

Job purpose:

The post holder will be required to complete all functions involved in the initial preparation and scanning of documents.

In this role, you are accountable for

1. Participate in the receipt of documents, assigning work to the correct work streams, analysing for discrepancies or issues that may then require direct contact with the customer/supplier, ensuring deadlines are met for payment schedules or other processes.

2. Prepare documents to an adequate standard for scanning, making all relevant checks and taking appropriate corrective action where discrepancies are found.

3. Scan a range of documents across a variety of different services and workstreams as workloads dictate, adhering to the specific policies and procedures for those services to ensure documents are processed correctly.

4. Prepare documents to the necessary standards and complete all necessary documentation for return to customer/stakeholders. Ensure appropriate methods are used, with all policies and procedures associated adhered to.

5. Phone contact and email support required with stakeholders, internal and external customers, and clients. These may include, but not be limited to, submission discrepancies, tolerance checks (5% calls), EPS feedback etc. Face to face and virtual meetings may be required.

6. Ability to comprehend and interpret policies and procedures across a range of work areas. Make decisions in line with current NHSBSA, DH&SC, PHE policies and appropriate processing rules.

7. Working on relevant computer system applications, accurately inputting, updating, and amending information, including where appropriate customer details, according to set procedures to ensure that the enquiries are handled appropriately and actioned fully.

8. Using knowledge and guidance make appropriate decisions in line with current policies and regulations.

9. Ability to show genuine empathy, patience and resilience when communicating with our customers to deliver exceptional customer service and come to an agreed resolution.

10. Working to agreed performance and accuracy targets and standards, complying with all regulatory requirements such as Data Protection, ISO Accreditation etc.

11. Working collaboratively to identify improvement across a range of business functions

12. Providing a flexible service to all NHSBSA customers with an emphasis on customer satisfaction.

13. Manages own workload and operates all services in line with Service Level Agreements, internal agreements and policies, technical instructions, and procedures and within agreed time scales.

14. Ability to treat people with respect under all circumstances, upholding and demonstrating the values and behaviours of the NHSBSA

15. Identify and communicate any non-routine technical or system issues to appropriate people

16. Where required, may be requested to train, coach and mentor new or established staff to the duties of the role.

17. Where required, process quality standard sampling checks and provide feedback to managers and colleagues.

18. Participate in, and contribute to, the ORO+ process. Take ownership and responsibility for your personal development

19. Demonstrate an appreciation of Quality by complying with all Quality Systems, identifying, and recommending opportunities to improve working practices.

20. Responsible for the security of documents, information and equipment under their control and undertakes all duties in line with GDPR regulations