Job summary
We are thrilled to be recruiting a Senior Responsible Officer (SRO) to lead a programme of work within our Workforce Service directorate.
The role is a senior leadership position reporting into the Associate Director of Workforce Services and will lead a dedicated team of professionals, ensuring key operational deliverables, on behalf of the business area are met. They will work closely with the Head of Service within the business area and with a variety of internal and external stakeholders.
The successful applicant will have a diverse range of skills and previous demonstrable experience in managing large, complex transformation programmes of work and establishing robust and efficient governance processes. Experience of managing substantial budgets and resources and owning the delivery of key business benefits are also important to the role.
This is an exciting opportunity for someone with a mindset for delivery and a bias for action, working with others to achieve outcomes and the ability to see the strategic picture for a forward-thinking Organisation. Could this be you?
Our approach to finding the right person for this role will involve in person/virtual interviews and a work-based assessment.
Main duties of the job
- Ensure the programme delivers the business case benefits and outcomes.
- Accountable for ensuring a programme or project meets its objectives, delivers the projected outcomes and realises the required benefits.
- Acts as the champion for the programme/project and takes ultimate authority and personal accountability for its delivery.
- Provides clear leadership and strategic direction to the Programme Board throughout the life of the project.
- Builds effective and trusted relationships with internal and external stakeholders and collaborating across boundaries, utilising influencing and negotiation skills.
- Ensures the strategic direction of the programme/project remains aligned with any changes in political or business priorities.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
Full details can be found in the attached JD.
In this role, you are accountable for
- Leadership Act as the champion for the programme/project and takes ultimate authority and personal accountability for its delivery. Provide clear leadership and strategic direction to the Programme Board throughout the life of the project. Delegate responsibilities and agrees clear limits and performance criteria with the Project Director. Is a visible, engaged, active leader who creates an open and honest culture.
- Stakeholder Management Influence and manages the operating environment into which the programme/project outcomes will be delivered, including relationships with key stakeholders, business owners and other project sponsors. Builds effective relationships with key strategic stakeholders obtaining their commitment to the programme/project objectives and benefits. Effective management of all interdependencies.
- Benefits Management The SRO is responsible for ensuring the programme/project delivers the Business Case Benefits and Outcomes. The SRO is responsible for ensuring the benefits are owned. They both oversee and drive benefits realisation. Put plans and monitoring in place post-project to assure sustainability and to enable benefits realisation in the longer-term.
- Governance Establish appropriate, robust and efficient governance to ensure the project is governed responsibly. An SRO of a GMPP project is personally accountable for its delivery and could be called by Select Committees to explain their decisions and actions taken to deliver the project.
- Business Case Is the owner of the Business Case. Ensures that the value of the predicted benefits exceeds the cost and risks of achieving them. Refers any significant concerns regarding the Business Case and/or value for money to the relevant Accounting Officer.#
- Reviews & Assurance Ensure an appropriate level and frequency of assurance reviews are established and adhered to. Monitor and control progress of the project at a strategic level.
- Business Change & Implementation Ensures the strategic direction of the programme/project remains aligned with any changes in political or business priorities. Ensure that any changes to the agreed project benefits are flagged appropriately and the business case is updated accordingly.
- Risks & Issues Management Accountable for the management of strategic risks and issues in the operating environment and is aware of all high-level risks and issues affecting the programme/project. Ensures appropriate mitigation plans are developed and followed through.
- Resource Management Responsible for the appointment of the Programme/Project Director, agreeing the responsibilities and authority of the role and securing other resources as necessary to deliver the programme/project.
- Budgeting & Cost Control Responsible for securing budget against the business case throughout the life of the project, and ensuring all expenditure is made in accordance with Managing Public Money and DHSC/Cabinet Office Spend Controls
Job description
Job responsibilities
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
Full details can be found in the attached JD.
In this role, you are accountable for
- Leadership Act as the champion for the programme/project and takes ultimate authority and personal accountability for its delivery. Provide clear leadership and strategic direction to the Programme Board throughout the life of the project. Delegate responsibilities and agrees clear limits and performance criteria with the Project Director. Is a visible, engaged, active leader who creates an open and honest culture.
- Stakeholder Management Influence and manages the operating environment into which the programme/project outcomes will be delivered, including relationships with key stakeholders, business owners and other project sponsors. Builds effective relationships with key strategic stakeholders obtaining their commitment to the programme/project objectives and benefits. Effective management of all interdependencies.
- Benefits Management The SRO is responsible for ensuring the programme/project delivers the Business Case Benefits and Outcomes. The SRO is responsible for ensuring the benefits are owned. They both oversee and drive benefits realisation. Put plans and monitoring in place post-project to assure sustainability and to enable benefits realisation in the longer-term.
- Governance Establish appropriate, robust and efficient governance to ensure the project is governed responsibly. An SRO of a GMPP project is personally accountable for its delivery and could be called by Select Committees to explain their decisions and actions taken to deliver the project.
- Business Case Is the owner of the Business Case. Ensures that the value of the predicted benefits exceeds the cost and risks of achieving them. Refers any significant concerns regarding the Business Case and/or value for money to the relevant Accounting Officer.#
- Reviews & Assurance Ensure an appropriate level and frequency of assurance reviews are established and adhered to. Monitor and control progress of the project at a strategic level.
- Business Change & Implementation Ensures the strategic direction of the programme/project remains aligned with any changes in political or business priorities. Ensure that any changes to the agreed project benefits are flagged appropriately and the business case is updated accordingly.
- Risks & Issues Management Accountable for the management of strategic risks and issues in the operating environment and is aware of all high-level risks and issues affecting the programme/project. Ensures appropriate mitigation plans are developed and followed through.
- Resource Management Responsible for the appointment of the Programme/Project Director, agreeing the responsibilities and authority of the role and securing other resources as necessary to deliver the programme/project.
- Budgeting & Cost Control Responsible for securing budget against the business case throughout the life of the project, and ensuring all expenditure is made in accordance with Managing Public Money and DHSC/Cabinet Office Spend Controls
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Visible and inclusive leadership style, fostering collaboration and diversity of thinking and equality of opportunity, respecting differences
- Highly adept and emotionally intelligent, with the skills to understand organisational politics and sub-texts in complex situations
- Resilient and determined, with the ability to manage self in challenging circumstances
- Either existing knowledge of the broad business area of the NHSBSA in one of its three operational disciplines of citizen services, primary care and workforce, or demonstrable ability to quickly build such knowledge
- Excellent stakeholder management skills with strong influencing and negotiation skills and the ability to build rapport and effective and trusting relationships with internal and external stakeholders and collaborating across boundaries
- The ability to confidently and constructively influence and challenge effectively at a very senior level.
- Always demonstrates professional practice, acting morally, legally and socially with sound ethical judgment and actively challenging unacceptable behaviours in others
- Strategic thinker who can maintain the bigger picture perspective, as well as managing detail when necessary
- Takes ownership for own decision making
- IT skills: MS Office 365 suite, MS Teams, MS Project, MS SharePoint etc.
Desirable
- An awareness of the UK Healthcare/Government governance processes and stakeholders relating to programme and project delivery
- An awareness of the NHSBSA's strategy, business plans and major programmes of work
- Coaching experience
Experience
Essential
- Extensive personal experience of leading complex transformational change, ideally within the public sector
- Leadership of cultural change in an organisation to ensure strategic vision is achieved
- Expert knowledge of stakeholder engagement and communications in a project delivery environment.
- Extensive personal experience in a project delivery senior role (for example project sponsor/executive, or Programme Manager/Director) for projects of high to very high complexity leading to the realisation of large scale benefits
- Significant experience of managing change budgets with a high cost of change > £10m (Lifetime costs)
- Experience of business case development using the HM Treasury five part business case model and benefits management
- Extensive experience of commercial market engagement and partnership working with 3rd party suppliers
Desirable
- Extensive relevant expertise or specialist knowledge in the sector or domain of the required programme
- Experience of managing organisational mergers/acquisitions
- Experience of leading complex projects/programmes on the GMPP (Medium to High risk)
- Accredited and experienced Assurance Reviewer or Review Team Leader
- Change management experience of leading people through a change journey
Qualifications
Essential
- Masters level qualification in relevant discipline, or relevant experience
Desirable
- UK Government Project Delivery Profession accreditation to Senior Practitioner level or higher
- Project Leadership Programme (PLP), or actively working towards
- Major Projects Leadership Academy (MPLA), or actively working towards
- Orchestrating Major Projects (OMP), or actively working towards
- APM Chartered Project Professional (ChPP), or actively working towards
- APM Registered Project Professional
- Completion of "Leading as an SRO" training module
- Managing Successful Programmes (MSP(TM)) Practitioner or equivalent project delivery qualification/certification
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Visible and inclusive leadership style, fostering collaboration and diversity of thinking and equality of opportunity, respecting differences
- Highly adept and emotionally intelligent, with the skills to understand organisational politics and sub-texts in complex situations
- Resilient and determined, with the ability to manage self in challenging circumstances
- Either existing knowledge of the broad business area of the NHSBSA in one of its three operational disciplines of citizen services, primary care and workforce, or demonstrable ability to quickly build such knowledge
- Excellent stakeholder management skills with strong influencing and negotiation skills and the ability to build rapport and effective and trusting relationships with internal and external stakeholders and collaborating across boundaries
- The ability to confidently and constructively influence and challenge effectively at a very senior level.
- Always demonstrates professional practice, acting morally, legally and socially with sound ethical judgment and actively challenging unacceptable behaviours in others
- Strategic thinker who can maintain the bigger picture perspective, as well as managing detail when necessary
- Takes ownership for own decision making
- IT skills: MS Office 365 suite, MS Teams, MS Project, MS SharePoint etc.
Desirable
- An awareness of the UK Healthcare/Government governance processes and stakeholders relating to programme and project delivery
- An awareness of the NHSBSA's strategy, business plans and major programmes of work
- Coaching experience
Experience
Essential
- Extensive personal experience of leading complex transformational change, ideally within the public sector
- Leadership of cultural change in an organisation to ensure strategic vision is achieved
- Expert knowledge of stakeholder engagement and communications in a project delivery environment.
- Extensive personal experience in a project delivery senior role (for example project sponsor/executive, or Programme Manager/Director) for projects of high to very high complexity leading to the realisation of large scale benefits
- Significant experience of managing change budgets with a high cost of change > £10m (Lifetime costs)
- Experience of business case development using the HM Treasury five part business case model and benefits management
- Extensive experience of commercial market engagement and partnership working with 3rd party suppliers
Desirable
- Extensive relevant expertise or specialist knowledge in the sector or domain of the required programme
- Experience of managing organisational mergers/acquisitions
- Experience of leading complex projects/programmes on the GMPP (Medium to High risk)
- Accredited and experienced Assurance Reviewer or Review Team Leader
- Change management experience of leading people through a change journey
Qualifications
Essential
- Masters level qualification in relevant discipline, or relevant experience
Desirable
- UK Government Project Delivery Profession accreditation to Senior Practitioner level or higher
- Project Leadership Programme (PLP), or actively working towards
- Major Projects Leadership Academy (MPLA), or actively working towards
- Orchestrating Major Projects (OMP), or actively working towards
- APM Chartered Project Professional (ChPP), or actively working towards
- APM Registered Project Professional
- Completion of "Leading as an SRO" training module
- Managing Successful Programmes (MSP(TM)) Practitioner or equivalent project delivery qualification/certification
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
