Job summary
HR Shared Services support NHS organisations in the delivery of their strategic people objectives and operational delivery plans to ensure that world class products and services are delivered to patients.
As a key part of our HR Shared Services Advisory Team, this role plays an important part in the provision of an Agenda for Change (AFC) Job Evaluation (JE) service to our existing and potential future NHS clients and supports in the delivery of advisory tasks and services. The postholder will deliver a professional, high quality and customer-focused JE service, and develop client networks to support the identification of new business. You will have excellent verbal and written communication skills, be able to organise and prioritise your own work and be as passionate about delivering an excellent customer experience as we are. Confidentiality is essential in this role as is an ability to build and maintain positive relationships with a variety of stakeholders.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
As a member of the HR Shared Services Advisory Team the post holder will have responsibility for planning and conducting AFC job evaluations, updating, and managing JE information, providing statistical information on JE activity, and coordinating the workflow for Job Evaluation across the Shared Services network. The Job Evaluation Coordinator will ensure submitted job descriptions/ roles are evaluated and provide the outcome to the customer within agreed timescales.
The postholder will also provide support to the Shared Services Advisory team in relation to advisory tasks and projects.
Therefore experience of supporting change management, implementing improvements and a working understanding of KPI's is key to be successful within the role.
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much, much more.Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we candiscuss available options with you at the interview stage.We are the NHS delivering for the NHS.Visit www.nhsbsa.nhs.uk/work-with-usand start your career with us.
Job description
Job responsibilities
Job purpose:
As a key part of our HR Shared Services Advisory Team, this role plays an important part in the provision of an Agenda for Change (AFC) Job Evaluation (JE) service to our existing and potential future NHS clients and supports in the delivery of advisory tasks and services. The postholder will deliver a professional, high quality and customer-focused JE service, and develop client networks to support the identification of new business. You will have excellent verbal and written communication skills, be able to organise and prioritise your own work and be as passionate about delivering an excellent customer experience as we are. Confidentiality is essential in this role as is an ability to build and maintain positive relationships with a variety of stakeholders.
As a member of the HR Shared Services Advisory Team the post holder will have responsibility for planning and conducting AFC job evaluations, updating, and managing JE information, providing statistical information on JE activity, and coordinating the workflow for Job Evaluation across the Shared Services network. The Job Evaluation Coordinator will ensure submitted job descriptions/ roles are evaluated and provide the outcome to the customer within agreed timescales.
The postholder will also provide support to the Shared Services Advisory team in relation to advisory tasks and projects.
The post holder must be flexible, committed to continuous improvement, adaptable and prepared to move quickly between all tasks or duties..
In this role, you are accountable for:
- Plan and ensure smooth workflow and delivery of the AFC job evaluation scheme for HR Shared Services customers to meet agreed service standards.
- Support all AFC activity and undertake the role of member for Job Matching panels as required.
- Manage and maintain a schedule of all JE activity, ensuring this is effectively communicated to relevant stakeholders and that any barriers or issues are escalated to the HR Advisory Manager immediately so as not to adversely impact customer service.
- Ensure that JE panel members have access to all the necessary information required for evaluations to take place, including the correct support documentation and appropriate profiles.
- Support the regular production of statistical reports in relation to JE activity to inform tactical decision making and service development.
- Monitor the progress of all organisations covered by the HR Shared Services arrangements towards completion of JE plans. Produce detailed analytical JE outcome reports and advise client of the outcome.
- Be the first line contact for all queries in relation to Job Evaluation to ensure we can resolve these in a timely manner.
- Make and respond to all customer contact, including telephone calls and emails as required, exercising discretion, independent judgement and initiative when seeking or providing advice or clarification.
- Advise on the job evaluation process and draft appropriate advisory responses to emails regarding these issues.
- Manage access to JE reporting system always ensuring that information is kept confidential and complies with policies on Data Protection and Freedom of Information.
- Produce, maintain, and manage an accessible database for off-line viewing of national job profiles and ensure the HR Shared Services Advisory Manager is updated regularly of the position in relation to the national profiles.
- Proactively identify and implement more effective and efficient ways of analysing and presenting information using appropriate IT packages as part of a day-to-day approach to continuous improvement.
- Develop good working relationships within the HR Shared Service network to ensure the timely and accurate provision of information and the identification of opportunities for service growth.
- Support the arrangements for JE networking events and build and develop a network of JE stakeholders to support the identification of new business opportunities.
- Organise and support client service review meetings to ensure there are full and proper records of discussions and decision-making.
- Monitor and analyse outcomes within JE reporting system for quality assurance of the work undertaken and prepare reports cascading lessons learned to enable any issues to be addressed.
- Proactively identify and implement more effective and efficient ways of analysing and presenting information using appropriate IT packages.
- Propose changes to working practices to contribute to continuous service improvement, and work across the HR Shared Service to implement any that are accepted to ensure any impacts on other areas of the service are fully understood and accounted for.
- Create a range of advisory documentation including action plans, template documentation, support tools and presentations to support the HR Advisory team in delivering HR advisory activity in line with client objectives.
- Produce regular statistical information reporting on advisory performance for the HRSS and clients.
- Provide support to the development and implementation of HR projects as and when required.
Job description
Job responsibilities
Job purpose:
As a key part of our HR Shared Services Advisory Team, this role plays an important part in the provision of an Agenda for Change (AFC) Job Evaluation (JE) service to our existing and potential future NHS clients and supports in the delivery of advisory tasks and services. The postholder will deliver a professional, high quality and customer-focused JE service, and develop client networks to support the identification of new business. You will have excellent verbal and written communication skills, be able to organise and prioritise your own work and be as passionate about delivering an excellent customer experience as we are. Confidentiality is essential in this role as is an ability to build and maintain positive relationships with a variety of stakeholders.
As a member of the HR Shared Services Advisory Team the post holder will have responsibility for planning and conducting AFC job evaluations, updating, and managing JE information, providing statistical information on JE activity, and coordinating the workflow for Job Evaluation across the Shared Services network. The Job Evaluation Coordinator will ensure submitted job descriptions/ roles are evaluated and provide the outcome to the customer within agreed timescales.
The postholder will also provide support to the Shared Services Advisory team in relation to advisory tasks and projects.
The post holder must be flexible, committed to continuous improvement, adaptable and prepared to move quickly between all tasks or duties..
In this role, you are accountable for:
- Plan and ensure smooth workflow and delivery of the AFC job evaluation scheme for HR Shared Services customers to meet agreed service standards.
- Support all AFC activity and undertake the role of member for Job Matching panels as required.
- Manage and maintain a schedule of all JE activity, ensuring this is effectively communicated to relevant stakeholders and that any barriers or issues are escalated to the HR Advisory Manager immediately so as not to adversely impact customer service.
- Ensure that JE panel members have access to all the necessary information required for evaluations to take place, including the correct support documentation and appropriate profiles.
- Support the regular production of statistical reports in relation to JE activity to inform tactical decision making and service development.
- Monitor the progress of all organisations covered by the HR Shared Services arrangements towards completion of JE plans. Produce detailed analytical JE outcome reports and advise client of the outcome.
- Be the first line contact for all queries in relation to Job Evaluation to ensure we can resolve these in a timely manner.
- Make and respond to all customer contact, including telephone calls and emails as required, exercising discretion, independent judgement and initiative when seeking or providing advice or clarification.
- Advise on the job evaluation process and draft appropriate advisory responses to emails regarding these issues.
- Manage access to JE reporting system always ensuring that information is kept confidential and complies with policies on Data Protection and Freedom of Information.
- Produce, maintain, and manage an accessible database for off-line viewing of national job profiles and ensure the HR Shared Services Advisory Manager is updated regularly of the position in relation to the national profiles.
- Proactively identify and implement more effective and efficient ways of analysing and presenting information using appropriate IT packages as part of a day-to-day approach to continuous improvement.
- Develop good working relationships within the HR Shared Service network to ensure the timely and accurate provision of information and the identification of opportunities for service growth.
- Support the arrangements for JE networking events and build and develop a network of JE stakeholders to support the identification of new business opportunities.
- Organise and support client service review meetings to ensure there are full and proper records of discussions and decision-making.
- Monitor and analyse outcomes within JE reporting system for quality assurance of the work undertaken and prepare reports cascading lessons learned to enable any issues to be addressed.
- Proactively identify and implement more effective and efficient ways of analysing and presenting information using appropriate IT packages.
- Propose changes to working practices to contribute to continuous service improvement, and work across the HR Shared Service to implement any that are accepted to ensure any impacts on other areas of the service are fully understood and accounted for.
- Create a range of advisory documentation including action plans, template documentation, support tools and presentations to support the HR Advisory team in delivering HR advisory activity in line with client objectives.
- Produce regular statistical information reporting on advisory performance for the HRSS and clients.
- Provide support to the development and implementation of HR projects as and when required.
Person Specification
Personal Qualities, Knowledge, and Skills
Essential
- Knowledge of a range of statistical techniques for analysing and collecting data.
- Understanding of AFC T & Cs and JE process
- Good standard of computer literacy. Experience of using office equipment.
- Excellent knowledge and use and creation of spreadsheets and/or databases using a wide range of computer software. Workload to meet tight deadlines.
- Ability to work accurately with attention to detail and with minimal supervision.
- Ability to work effectively as part of a team. Adaptable and willing to learn new skills. Team worker, friendly.
- Excellent organisational and co-ordination skills. Ability to multi-task. Ability to work to tight deadlines.
- Ability to work on own initiative and deliver objectives within agreed timescales. Able to continually prioritise workload.
- Able to communicate at all levels. Ability to relate well and develop good working relationships with all contacts.
- Excellent telephone manner. Discreet, confidential, organised.
Desirable
- E-mail management
- Good understanding of computerised job evaluation systems
- Experience of using Word and Excel.
- Knowledge of AFC job evaluation processes
- HR processes with regards to recruitment
- Overview of HR processes
Experience
Essential
- Significant demonstrable administration experience in a busy office environment.
- Previous relevant experience in data analysis and retrieval.
- Customer facing and target driven environment.
- Demonstrable experience of organising and co-ordinating
Desirable
- Experience in NHS job evaluation, data analysis and retrieval
Qualifications
Essential
- Minimum 5 GCSE's Grade C (or equivalent) including English.
- Administration qualification, i.e., NVQ 3 or equivalent experience.
- Evidence of continuous professional development.
Person Specification
Personal Qualities, Knowledge, and Skills
Essential
- Knowledge of a range of statistical techniques for analysing and collecting data.
- Understanding of AFC T & Cs and JE process
- Good standard of computer literacy. Experience of using office equipment.
- Excellent knowledge and use and creation of spreadsheets and/or databases using a wide range of computer software. Workload to meet tight deadlines.
- Ability to work accurately with attention to detail and with minimal supervision.
- Ability to work effectively as part of a team. Adaptable and willing to learn new skills. Team worker, friendly.
- Excellent organisational and co-ordination skills. Ability to multi-task. Ability to work to tight deadlines.
- Ability to work on own initiative and deliver objectives within agreed timescales. Able to continually prioritise workload.
- Able to communicate at all levels. Ability to relate well and develop good working relationships with all contacts.
- Excellent telephone manner. Discreet, confidential, organised.
Desirable
- E-mail management
- Good understanding of computerised job evaluation systems
- Experience of using Word and Excel.
- Knowledge of AFC job evaluation processes
- HR processes with regards to recruitment
- Overview of HR processes
Experience
Essential
- Significant demonstrable administration experience in a busy office environment.
- Previous relevant experience in data analysis and retrieval.
- Customer facing and target driven environment.
- Demonstrable experience of organising and co-ordinating
Desirable
- Experience in NHS job evaluation, data analysis and retrieval
Qualifications
Essential
- Minimum 5 GCSE's Grade C (or equivalent) including English.
- Administration qualification, i.e., NVQ 3 or equivalent experience.
- Evidence of continuous professional development.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
