Job summary
We have an Advisor post available until 31/03/2024 with the possibility of further FTE becoming available.
This role is also available to applicants in the Fleetwood and Wakefield areas.
NHSBSA Workforce Service Directorate (WSD) provides a range of services that support NHS employers to streamline HR and recruitment processes, as well as supporting employees throughout their NHS career and beyond.
The NHS Long Term Plan sets out many workforce ambitions and activities to address current and future workforce pressures. You will be part of the Optimisation Team who offers extra support to the NHS and wider system to overcome these workforce challenges.
Our goal is to help the NHS and the wider system improve its use of our workforce services:
- NHS Jobs,
- HR Shared Services,
- NHS Electronic Staff Record (ESR),
- NHS Pensions
We promote and enable best possible use of all workforce systems and services. The team provide project planning and management, implementation, education, and ongoing support to organisations using these systems and services.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
You will work alongside NHS Jobs, ESR, HR Shared Services and NHS Pensions Teams, providing hands on support and guidance to organisations in their implementation and roll-out of WSD Services and Systems and as part of this you will:
- Work with the Implementation Lead to support organisations through their transition journey.
- You will provide updates to the Implementation Lead about each transition
- Build excellent working relationships internally and externally, with colleagues, customers and system users.
- Encourage an atmosphere of trust and openness based on working together and shared objectives. Support the implementation of business change across several projects and diverse stakeholder groups.
- Champion the use of WSD systems across the NHS and beyond by highlighting the benefits during implementation.
- This post includes extensive travel across the NHS regions.
We are looking for someone who is:
- Ambitious and motivated
- Passionate about helping NHS organisations to enhance their use of our Workforce Services and Systems
- An excellent communicator with energy and enthusiasm, as we are a national team who is passionate about helping the NHS get the most from our services
- Focused on continuous improvement in everything they do.
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us we want you to grow and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
In this role, you are accountable for:
1. Supporting and reporting to the Optimisation Implementation Lead.2. Support multiple implementation projects to ensure a successful implementation for both NHSBSA and organisations using NHS Jobs, ESR, Pensions and HR Shared Services.3. Build excellent working relationships internally and externally, with colleagues, customers and system users.4. Be forward thinking and continuously reviewing the effectiveness of the implementation, changes and identifying improvements. This includes working with other business areas and stakeholders.5. Ensure engagement from Implementation Team Members during the implementation of change, providing clear direction, updates and identification of risks and actions to enable a positive change experience.6. Encourage an atmosphere of trust and openness based on working together and shared objectives. Support the implementation of business change, highlighting risks, issues and actions in line with required standards across a number of concurrent projects and diverse stakeholder groups.7. Line management for direct reports and responsibility for the effective implementation of policies relating to appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and personal development plans. Actively progress own development requirements, seeking to create opportunities to meet your development requirements.8. Prepare user guidance documents, briefings and process flows to support the implementation of improvements and process change. Ensure that the benefits of the change activities are identified, measured and owned in order to realise the business benefits.9. Prepare highlight reports defining progress, problems and solutions for the Operational Management Team.10. Review and report to Implementation Leads to ensure that lessons learned are incorporated into future developments by carrying out evaluations and assessment of results11. Responsible for working with WSD project teams including with internal and external members, acting as a subject matter expert. Champion the use of WSD systems across the NHS and beyond by highlighting the benefits during implementation.12. Work with HR Shared Services, NHS Jobs, ESR, Pensions and other BSA services to ensure services work together to promote the Hire to Retire journey through the Optimisation work stream.13. To participate in wider organisational activities where own recognised strengths may be utilised (e.g. project management skills).14. Be accountable for your own personal development needs in order to be fully equipped to meet current and future management and organisational needs.
Job description
Job responsibilities
In this role, you are accountable for:
1. Supporting and reporting to the Optimisation Implementation Lead.2. Support multiple implementation projects to ensure a successful implementation for both NHSBSA and organisations using NHS Jobs, ESR, Pensions and HR Shared Services.3. Build excellent working relationships internally and externally, with colleagues, customers and system users.4. Be forward thinking and continuously reviewing the effectiveness of the implementation, changes and identifying improvements. This includes working with other business areas and stakeholders.5. Ensure engagement from Implementation Team Members during the implementation of change, providing clear direction, updates and identification of risks and actions to enable a positive change experience.6. Encourage an atmosphere of trust and openness based on working together and shared objectives. Support the implementation of business change, highlighting risks, issues and actions in line with required standards across a number of concurrent projects and diverse stakeholder groups.7. Line management for direct reports and responsibility for the effective implementation of policies relating to appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and personal development plans. Actively progress own development requirements, seeking to create opportunities to meet your development requirements.8. Prepare user guidance documents, briefings and process flows to support the implementation of improvements and process change. Ensure that the benefits of the change activities are identified, measured and owned in order to realise the business benefits.9. Prepare highlight reports defining progress, problems and solutions for the Operational Management Team.10. Review and report to Implementation Leads to ensure that lessons learned are incorporated into future developments by carrying out evaluations and assessment of results11. Responsible for working with WSD project teams including with internal and external members, acting as a subject matter expert. Champion the use of WSD systems across the NHS and beyond by highlighting the benefits during implementation.12. Work with HR Shared Services, NHS Jobs, ESR, Pensions and other BSA services to ensure services work together to promote the Hire to Retire journey through the Optimisation work stream.13. To participate in wider organisational activities where own recognised strengths may be utilised (e.g. project management skills).14. Be accountable for your own personal development needs in order to be fully equipped to meet current and future management and organisational needs.
Person Specification
Qualifications
Essential
- Degree level in change management or similar discipline or relevant experience in a middle management role.
Personal Qualities, Knowledge and Skills
Essential
- Experience and knowledge of managing change and transition requirements for both internal and client/customer in a fast paced environment.
- Able to work on own initiative, taking decisions and actions in line with the aims of the organisation.
- Able to demonstrate effective leadership and motivational skills.
- Encourage innovation in others.
- Identify and influence different approaches to working practices.
- Demonstrate a range of effective communication and presentation skills including drafting reports
- Focus on customer service and continuous Improvement
- Change management techniques
- IT skills for full use of management information
- Drive and manage significant change to agreed quality standards
- Excellent time management skills
- Innovative and forward thinking
Desirable
- Understanding of the DPA, FOI & GDPR
- NHS Recruitment/HR Knowledge
- Ability to work effectively across locations, Comfortable working away from home on occasion with nationwide travelling
- Comfortable working away from home on occasion with nationwide travelling.
Experience
Essential
- Experience of implementing new systems and processes on a large scale to a diverse range of stakeholders
- Business Process Improvement experience
- Experience in effective problem solving, using analytical skills, creativity and logical thinking to reach a solution
Desirable
- Wide experience and understanding of the NHS
- Experience of stakeholder management
- Experience of transformational change management bringing about sustained service and performance improvement
Person Specification
Qualifications
Essential
- Degree level in change management or similar discipline or relevant experience in a middle management role.
Personal Qualities, Knowledge and Skills
Essential
- Experience and knowledge of managing change and transition requirements for both internal and client/customer in a fast paced environment.
- Able to work on own initiative, taking decisions and actions in line with the aims of the organisation.
- Able to demonstrate effective leadership and motivational skills.
- Encourage innovation in others.
- Identify and influence different approaches to working practices.
- Demonstrate a range of effective communication and presentation skills including drafting reports
- Focus on customer service and continuous Improvement
- Change management techniques
- IT skills for full use of management information
- Drive and manage significant change to agreed quality standards
- Excellent time management skills
- Innovative and forward thinking
Desirable
- Understanding of the DPA, FOI & GDPR
- NHS Recruitment/HR Knowledge
- Ability to work effectively across locations, Comfortable working away from home on occasion with nationwide travelling
- Comfortable working away from home on occasion with nationwide travelling.
Experience
Essential
- Experience of implementing new systems and processes on a large scale to a diverse range of stakeholders
- Business Process Improvement experience
- Experience in effective problem solving, using analytical skills, creativity and logical thinking to reach a solution
Desirable
- Wide experience and understanding of the NHS
- Experience of stakeholder management
- Experience of transformational change management bringing about sustained service and performance improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
