Job summary
We're looking for a Lead Digital Delivery Manager to join our team and be at the forefront of transforming public services.
Now is a fantastic time to join the NHSBSA; we're undertaking some of our most ambitious and challenging transformations to date. We are delivering services which will make a real difference to how our users interact with us and support the NHS to achieve its digital ambitions. By joining our team you'll be working alongside some of the most passionate people to make digital public services happen.
We believe in our services and the impact they have on improving the health of the nation. We're designing digital services that meet user needs and are quicker, simpler and more efficient for the millions of people that use them every day. Our approach will bring you close to real users who depend on our services and you'll get the opportunity to shape their future. The work we do really does matter and you will see the benefits first hand with real users.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
We're working in a hybrid way, spending time both home and office working. This position can be based from either of our offices in Greater Manchester or Newcastle upon Tyne.
As a senior leader within the Digital, Data and Technology Directorate the post holder will be responsible and accountable for a portfolio of digital services which are public facing on a national scale as part of the NHSBSA's Digital, Data and Technology Directorate delivering products and services which meet the needs of our users. You will lead a number of multidisciplinary Delivery Teams creating an environment which enables the team to deliver at pace in line with Government Technology, GDS and NHSBSA standards. You will identify and agree with Service Managers the strategic direction of digital services, removing blockers, facilitating regular ceremonies, work closely with Service Managers and Service Directors to advise and support the team and also track and report on progress. The roles require strong experience combining leadership and the effective use of agile methodologies by using their own initiative and judgement to achieve objectives with minimal guidance.
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
In this role, you are accountable for:
1. Providing leadership of Delivery managers working within your portfolio
2. Providing leadership of multidisciplinary scrum team/s
3. Delivery of products in-line with the organisations strategy and goals
4. Creating and maintaining motivated and self-organising teams
5. Identify blockers and facilitate the team to overcome them
6. Resolving Delivery Team worries / concerns and escalations
7. Ensuring budget is in place and on track working with internal and external funding sponsors
8. Tracking and reporting of progress across the accountable portfolio of services
9. On-going review and identification of resource requirements addressing gaps appropriately
10.Developing a proactive relationship with stakeholders and other delivery teams
11.Participating in Digital Community and sharing of learning
12.On-going learning, personal and professional development and the development of the Digital Directorate as a whole
13.Building the capability of others in leading in a delivery environment
14.Playing your agreed part in developing the organisation as a whole
In addition to the above accountabilities, as post holder you are expected to:Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager. Demonstrate NHSBSA values and core capabilities in all aspects of your work. Foster an environment where your own and colleagues safety and well-being is promoted. Contribute to a culture which values diversity and inclusion. Comply with NHSBSA policies, procedures and protocols as they apply to your role.
Working relationships Responsible to: Chief Digital Officer Responsible for: Delivery Managers working within your portfolio Key relationships and connections:
Service Delivery Directors (Director of Citizen Services, Director of Primary Care Services, Director of NHS WorkforceServices) Chief Technology Officer Chief Insight Officer Lead Digital Delivery Managers Senior Managers throughout the NHSBSA Service stakeholders inside and outside of the business Professional networks
Job description
Job responsibilities
In this role, you are accountable for:
1. Providing leadership of Delivery managers working within your portfolio
2. Providing leadership of multidisciplinary scrum team/s
3. Delivery of products in-line with the organisations strategy and goals
4. Creating and maintaining motivated and self-organising teams
5. Identify blockers and facilitate the team to overcome them
6. Resolving Delivery Team worries / concerns and escalations
7. Ensuring budget is in place and on track working with internal and external funding sponsors
8. Tracking and reporting of progress across the accountable portfolio of services
9. On-going review and identification of resource requirements addressing gaps appropriately
10.Developing a proactive relationship with stakeholders and other delivery teams
11.Participating in Digital Community and sharing of learning
12.On-going learning, personal and professional development and the development of the Digital Directorate as a whole
13.Building the capability of others in leading in a delivery environment
14.Playing your agreed part in developing the organisation as a whole
In addition to the above accountabilities, as post holder you are expected to:Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager. Demonstrate NHSBSA values and core capabilities in all aspects of your work. Foster an environment where your own and colleagues safety and well-being is promoted. Contribute to a culture which values diversity and inclusion. Comply with NHSBSA policies, procedures and protocols as they apply to your role.
Working relationships Responsible to: Chief Digital Officer Responsible for: Delivery Managers working within your portfolio Key relationships and connections:
Service Delivery Directors (Director of Citizen Services, Director of Primary Care Services, Director of NHS WorkforceServices) Chief Technology Officer Chief Insight Officer Lead Digital Delivery Managers Senior Managers throughout the NHSBSA Service stakeholders inside and outside of the business Professional networks
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- A drive to deliver
- Innovation and creativity in the development of business solutions
- Ability to manage varied and complex relationships to facilitate change and improvement
- Willingness to take responsibility to take action
- The ability to handle ambiguity
- Tenacity and resilience
Experience
Essential
- Significant experience of leading delivery of digital services in a complex agile delivery environment including scaled agile
- Experience in developing and implementing digital solutions to achieve transformational levels of change and efficiency in a complex organisation.
- Experience of strategic service design from inception through to delivery, working with senior stakeholders to design and then subsequently create digital services at a strategic level
- Successful management of business projects which have produced tangible benefits, for example, in terms of cost reduction, process improvement, product or service quality
- Experience of working in a diverse service delivery organisation
- Significant experience of building productive and collaborative working relationships with internal and external stakeholders in order to arrive at mutually acceptable solutions to business issues
- Breadth of experience across a number of business areas and awareness of key financial, legal and HR principles that need to be taken into account when managing extensive change
Desirable
- Delivery of National Digital Services in government from Discovery through to Live
- Experience of working with suppliers and procurement frameworks including Government Digital Marketplace
- Experience of producing Business Cases in line with HM Treasury guidance
Qualifications
Essential
- Degree Calibre
- Significant relevant experience of leading digital delivery
- An appropriate recognised Agile methodology qualification
Desirable
- Scrum Practitioner
- Project Management qualification such as PRINCE 2, PMP
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- A drive to deliver
- Innovation and creativity in the development of business solutions
- Ability to manage varied and complex relationships to facilitate change and improvement
- Willingness to take responsibility to take action
- The ability to handle ambiguity
- Tenacity and resilience
Experience
Essential
- Significant experience of leading delivery of digital services in a complex agile delivery environment including scaled agile
- Experience in developing and implementing digital solutions to achieve transformational levels of change and efficiency in a complex organisation.
- Experience of strategic service design from inception through to delivery, working with senior stakeholders to design and then subsequently create digital services at a strategic level
- Successful management of business projects which have produced tangible benefits, for example, in terms of cost reduction, process improvement, product or service quality
- Experience of working in a diverse service delivery organisation
- Significant experience of building productive and collaborative working relationships with internal and external stakeholders in order to arrive at mutually acceptable solutions to business issues
- Breadth of experience across a number of business areas and awareness of key financial, legal and HR principles that need to be taken into account when managing extensive change
Desirable
- Delivery of National Digital Services in government from Discovery through to Live
- Experience of working with suppliers and procurement frameworks including Government Digital Marketplace
- Experience of producing Business Cases in line with HM Treasury guidance
Qualifications
Essential
- Degree Calibre
- Significant relevant experience of leading digital delivery
- An appropriate recognised Agile methodology qualification
Desirable
- Scrum Practitioner
- Project Management qualification such as PRINCE 2, PMP
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
