Job summary
Join our Team as a Business Improvement Officer!
Are you ready to help spearhead change and improvements within our Finance, Commercial and Estates Directorate? Here's your chance to play a pivotal role in shaping the future of our directorate!
What you'll do
- Deep dive into business processes, identifying improvements and creating operating procedures that are fit for the future
- Take an active role in staff engagement, leading our staff forum and issuing and responding to checking in surveys
- Drive forward the achievement of our Directorate Development Action Plan, ensuring our teams achieve their goals
- Conduct retrospectives (lessons learned), transforming insights into actionable improvements
- Take action on areas for improvement identified through team workshops, meetings, planning, forums, surveys and more
- Enable effective and timely communication with internal stakeholders
- And more!
We're looking for a forward-thinker, with a passion for driving change, innovation and improvements. Someone who thrives on collaboration and effective communication - and with a knack for problem solving.
This post is maternity cover for a minimum of 12 months to April 2025. Secondment applications welcome too. Apply now and be part of a great team, making a difference in the NHSBSA.
Main duties of the job
As Business Improvement Officer you will support the Business and Improvement Manager and other service managers to deliver improvement and change programmes within the Finance, Commercial and Estates (FCE) Directorate.
You will ensure timely delivery of outputs and outcomes in line with business needs. This role involves regular communication with internal customers, stakeholders, and subject matter experts.
You will co-ordinate or support the delivery of a range of business improvement activities and projects to a high standard.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
In this role, you are accountable for:
- Reviewing, defining, documenting, and evaluating business processes, guidance, procedure notes, standard operating procedures and work practices in Finance, Commercial and Estates (FCE), identifying areas for improvement, and developing and implementing solutions for their continual improvement.
- Being an active and key member of the FCE service improvement community.
- Supporting the Finance Systems and Service Improvement Manager as required with systems-related improvement projects.
- Supporting managers and teams to complete actions set out in the Directorate Development Action Plan (DDAP).
- Supporting and cultivating an environment of continual service improvement across teams and services within the Directorate.
- Supporting with the delivery of NHSBSAs Taxpayer Value programme and Public Value Framework self-assessment process, representing the FCE directorate.
- Supporting managers and colleagues across FCE to meet Government Functional Standards.
- Delivering a range of business improvement projects to agreed quality and time, ensuring key stakeholders are engaged and involved at all relevant stages.
- Supporting FCE managers in monitoring deliverables and ensuring timely completion of projects.
- Facilitating workshops to gain buy-in across FCE for business improvement activity.
- Using data analysis techniques to identify problems and opportunities for business improvement whilst ensuring that the data gathered is reliable and accurate.
- Supporting managers and teams with Risk Analysis and risk mitigation activities across each service to achieve compliance with Risk Management policies and procedures.
- Undertaking research and analysing information and producing reports for SMT and teams across the directorate.
- Providing training to others in key business processes.
- Conducting retrospectives/lessons learned and reporting on findings.
- Monthly reporting to FCE Senior Management Team on BI initiatives and progress.
- Supporting and contributing to effective and timely communication with stakeholders and internal customers.
Job description
Job responsibilities
In this role, you are accountable for:
- Reviewing, defining, documenting, and evaluating business processes, guidance, procedure notes, standard operating procedures and work practices in Finance, Commercial and Estates (FCE), identifying areas for improvement, and developing and implementing solutions for their continual improvement.
- Being an active and key member of the FCE service improvement community.
- Supporting the Finance Systems and Service Improvement Manager as required with systems-related improvement projects.
- Supporting managers and teams to complete actions set out in the Directorate Development Action Plan (DDAP).
- Supporting and cultivating an environment of continual service improvement across teams and services within the Directorate.
- Supporting with the delivery of NHSBSAs Taxpayer Value programme and Public Value Framework self-assessment process, representing the FCE directorate.
- Supporting managers and colleagues across FCE to meet Government Functional Standards.
- Delivering a range of business improvement projects to agreed quality and time, ensuring key stakeholders are engaged and involved at all relevant stages.
- Supporting FCE managers in monitoring deliverables and ensuring timely completion of projects.
- Facilitating workshops to gain buy-in across FCE for business improvement activity.
- Using data analysis techniques to identify problems and opportunities for business improvement whilst ensuring that the data gathered is reliable and accurate.
- Supporting managers and teams with Risk Analysis and risk mitigation activities across each service to achieve compliance with Risk Management policies and procedures.
- Undertaking research and analysing information and producing reports for SMT and teams across the directorate.
- Providing training to others in key business processes.
- Conducting retrospectives/lessons learned and reporting on findings.
- Monthly reporting to FCE Senior Management Team on BI initiatives and progress.
- Supporting and contributing to effective and timely communication with stakeholders and internal customers.
Person Specification
Experience
Essential
- - Experience in the design, preparation and delivery of facilitated workshops, applying a range of tools and techniques
- - Experience creating detailed reports and giving presentations.
- - A track record of following through on commitments.
- - A history of leading and supporting successful projects.
- - Experience of delivering process change or relevant transferable experience
Qualifications
Essential
- - A bachelor's degree or equivalent in business or related field, or relevant experience
Desirable
- - Project management qualification
- - Change management qualification
Personal Qualities, Knowledge and Skills
Essential
- - An aptitude for process analysis, modelling and review
- - Exceptional analytical and conceptual thinking skills.
- - The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- - Excellent documentation skills.
- - Fundamental analytical and conceptual thinking skills.
- - Competency in Microsoft applications including Word, Project, Power BI, PowerPoint, Excel, and Outlook.
- - Excellent planning, organisational, and time management skills.
- - Project Coordination skills and the ability to achieve outcomes with agreed timelines.
- - Change management techniques
Person Specification
Experience
Essential
- - Experience in the design, preparation and delivery of facilitated workshops, applying a range of tools and techniques
- - Experience creating detailed reports and giving presentations.
- - A track record of following through on commitments.
- - A history of leading and supporting successful projects.
- - Experience of delivering process change or relevant transferable experience
Qualifications
Essential
- - A bachelor's degree or equivalent in business or related field, or relevant experience
Desirable
- - Project management qualification
- - Change management qualification
Personal Qualities, Knowledge and Skills
Essential
- - An aptitude for process analysis, modelling and review
- - Exceptional analytical and conceptual thinking skills.
- - The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- - Excellent documentation skills.
- - Fundamental analytical and conceptual thinking skills.
- - Competency in Microsoft applications including Word, Project, Power BI, PowerPoint, Excel, and Outlook.
- - Excellent planning, organisational, and time management skills.
- - Project Coordination skills and the ability to achieve outcomes with agreed timelines.
- - Change management techniques
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
