Job summary
We are looking for a highly motivated Developer to join our Microsoft 365 Team to help us build and maintain current solutions and develop new services.
Our M365 Team are responsible for building and maintaining the organisations Power Platform suite of applications, including Power Automate and Power BI, with specialisations in Dynamics 365, Power Apps and Power Pages, this role will specialise in Dynamics 365.
You will be involved in projects for the development of new services and in the upgrade of current products and features through continuous improvement. Working as part of a multi-disciplinary team, you will have opportunities to work with other developers, assist the Test Team in quality assurance and be an escalation point for the support team for production issues.
As part of the application lifecycle management process, you will engage with stakeholders to ensure that the platform continues to meet the needs of the business and work together to create solutions.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
Designing and developing new and/or upgraded high quality features and components for new and existing Power Platform systems, using Dynamics 365 Customer Service and other modules as well as Power Pages, Power Automate and Power BI, complying with development standards
Participating in all aspects of the platform's development lifecycle, working as part of a collaborative team to introduce innovative solutions, including providing assistance with quality assurance and test processes, with support personnel escalated production issues, or escalating major production problems to the relevant technical leads
Consulting end users, project managers and business analysts in identifying business cases, gathering requirements and translating requirements into technical solutions
Documenting and following NHSBSA standards, design details, testing logs and technical specifications and translating technical details into user-friendly guides
Knowledge of accessible development, prototyping, user-centred design and test-driven development
Delivering solutions that benefit the business following Agile practises in projects of varying scale and presenting these solutions to relevant stakeholders.
Participating in knowledge-sharing with the team, accepting and providing guidance, training and support, whilst continuing to learn and develop own technical skills and techniques
Knowledge of application integrations with Power Platform, and knowledge of the wider spectrum of M365 applications
About us
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
In this role, you are accountable for:
Specialist Skills:
1. Designing and developing features and components for new and existing Dynamics 365 and/or Power Platform systems
2. Applying the most up to date NHS BSA and Microsoft best practises and standards to ensure consistent high-quality work is delivered that benefits the business within a timely manner
3. Proactively identifying and proposing improvements or enhancements, driven by changing needs or new technological advances or services
4. Taking an active role in yours and the teams professional development, by keeping up to date with the latest improvements to applicable technologies, through self-learning, qualifications, organising knowledge sharing and engaging with communities of practise
5. Engaging and collaborating with the wider team during all aspects of the development life cycle, sharing knowledge and advice to support creative and innovate solutions
6. Leading and participating in providing quality assurance through ensuring thorough evaluation of business requirements, peer reviews of work, and supporting testing standards and processes
7. Being a point of escalation for production issues, engaging with the support team to evaluate, analyse and interpret complex information to inform and provide a range of solution options
8. Documenting new or enhancements to BSA standards, design details, testing logs and technical specifications in order to provide a cohesive and consistent experience between various systems and teams
9. Providing demos, guidance and showcases to the wider business with the appropriate level of technical language, and using those experiences to curate extensive documentation for training users and advising user guidelines
10. Consulting with end users, stakeholders and business analysts to identify new business needs, and translating those requirements into technical specifications to influence, negotiate and secure value based outcomes and produce appropriate solution options
11. Working within multi disciplinary teams including User Centred Design, Development, Testing, Architecture, Live Services and people teams.
12. Keeping key stakeholders and relevant parties informed during major production issues, communicating complex information effectively across a wide range of people and levels of understanding, following BSA incident, problem, request and change management processes to support the successful implementation of system enhancements and fault resolutions
13. Championing accessible design and development of services to adhere to BSA accessibility standards
14. Planning and managing own work load to ensure you achieve agreed objectives, prioritising multiple and sometimes conflicting deliverables, escalating, as appropriate, any issues which may impact deadlines
In addition to the above accountabilities, as post holder you are expected to
Staff:
1. Co-ordinating work and deliveries with the team, in line with agreed delivery of services
2. Providing mentorship and coaching to enable the on-going personal development and growth of skills within the team
3. Supporting relevant recruitment and selection in line with organisational processes
4. Financial Management:
5. Contributing to proposals for change, including providing the necessary estimates, mandates, and business cases, for resource and budget calculations
6. Identifying opportunities to add better value to applications and services
7. Maintaining an awareness of financial and personal implications potentially affecting the NHSBSA or other parties
Information Management:
8. Maintain an awareness of agreed service levels, KPI's and standards within the team to keep delivery of services within expectations
9. Regularly reviewing own development and delivery performance, both in private reflection and in 1-2-1's and identifying any adaptations to approach or procedures to provide a more effective delivery of services
Relationship Management:
10. Identifying opportunities and engaging in partnership working with other individuals, groups and agencies
11. Effectively engage and collaborate across multiple disciplines to ensure consistent approaches, methods, standards, and patterns are holistically applied
Working relationships
Responsible to: Lead DeveloperTeam ManagerLead Delivery Manager
Key relationships and connections:Senior ManagersHeads of ServiceDigital Project Teams (Product Owner, Delivery Manager, Designers, Developers, Testers, Business Analysts)External Suppliers and Delivery PartnersInternal and External StakeholdersSystem UsersTechnical Support Colleagues
Job description
Job responsibilities
In this role, you are accountable for:
Specialist Skills:
1. Designing and developing features and components for new and existing Dynamics 365 and/or Power Platform systems
2. Applying the most up to date NHS BSA and Microsoft best practises and standards to ensure consistent high-quality work is delivered that benefits the business within a timely manner
3. Proactively identifying and proposing improvements or enhancements, driven by changing needs or new technological advances or services
4. Taking an active role in yours and the teams professional development, by keeping up to date with the latest improvements to applicable technologies, through self-learning, qualifications, organising knowledge sharing and engaging with communities of practise
5. Engaging and collaborating with the wider team during all aspects of the development life cycle, sharing knowledge and advice to support creative and innovate solutions
6. Leading and participating in providing quality assurance through ensuring thorough evaluation of business requirements, peer reviews of work, and supporting testing standards and processes
7. Being a point of escalation for production issues, engaging with the support team to evaluate, analyse and interpret complex information to inform and provide a range of solution options
8. Documenting new or enhancements to BSA standards, design details, testing logs and technical specifications in order to provide a cohesive and consistent experience between various systems and teams
9. Providing demos, guidance and showcases to the wider business with the appropriate level of technical language, and using those experiences to curate extensive documentation for training users and advising user guidelines
10. Consulting with end users, stakeholders and business analysts to identify new business needs, and translating those requirements into technical specifications to influence, negotiate and secure value based outcomes and produce appropriate solution options
11. Working within multi disciplinary teams including User Centred Design, Development, Testing, Architecture, Live Services and people teams.
12. Keeping key stakeholders and relevant parties informed during major production issues, communicating complex information effectively across a wide range of people and levels of understanding, following BSA incident, problem, request and change management processes to support the successful implementation of system enhancements and fault resolutions
13. Championing accessible design and development of services to adhere to BSA accessibility standards
14. Planning and managing own work load to ensure you achieve agreed objectives, prioritising multiple and sometimes conflicting deliverables, escalating, as appropriate, any issues which may impact deadlines
In addition to the above accountabilities, as post holder you are expected to
Staff:
1. Co-ordinating work and deliveries with the team, in line with agreed delivery of services
2. Providing mentorship and coaching to enable the on-going personal development and growth of skills within the team
3. Supporting relevant recruitment and selection in line with organisational processes
4. Financial Management:
5. Contributing to proposals for change, including providing the necessary estimates, mandates, and business cases, for resource and budget calculations
6. Identifying opportunities to add better value to applications and services
7. Maintaining an awareness of financial and personal implications potentially affecting the NHSBSA or other parties
Information Management:
8. Maintain an awareness of agreed service levels, KPI's and standards within the team to keep delivery of services within expectations
9. Regularly reviewing own development and delivery performance, both in private reflection and in 1-2-1's and identifying any adaptations to approach or procedures to provide a more effective delivery of services
Relationship Management:
10. Identifying opportunities and engaging in partnership working with other individuals, groups and agencies
11. Effectively engage and collaborate across multiple disciplines to ensure consistent approaches, methods, standards, and patterns are holistically applied
Working relationships
Responsible to: Lead DeveloperTeam ManagerLead Delivery Manager
Key relationships and connections:Senior ManagersHeads of ServiceDigital Project Teams (Product Owner, Delivery Manager, Designers, Developers, Testers, Business Analysts)External Suppliers and Delivery PartnersInternal and External StakeholdersSystem UsersTechnical Support Colleagues
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Works collaboratively within a multi-disciplinary team setting, being approachable and confident in speaking up for themselves and empowering others and a willingness to accept change and compromise
- Ability to take ownership of assigned tasks, and to prioritise and manage own workload whilst maintaining team deliverables, especially in a remote working environment
- Has a pro-active approach to self-learning and continuous professional development, keeping up to date with technological advances and identifying opportunities to apply these to new and existing systems
- Has a specialist knowledge consistent with attainment of degree level qualifications and wilfully partakes in knowledge-sharing opportunities
- Is proactive in analysing and identifying issues, deducing probable root causes in troubleshooting, and providing resilient fixes, reporting and escalating major incidents when appropriate
- Communicates effectively to engage and collaborate in technical discussions with the team, and in non-technical language with customers and other colleagues, both in writing and verbally
Desirable
- Knowledge of design principles (Object oriented design; common design patterns; responsive web design; security by design; government service design)
- Awareness of how accessibility challenges can affect the development and use of software and applications
Experience
Essential
- Working in an application support, programmer, testing, quality assurance or developer capacity, maintaining large scale or highly critical services
- Experience with responsive and accessible web design through customising web applications via standard web-coding or utilising drag & drop/low-code configurations, especially of systems such as Power Apps, Dynamics 365, or other applications such as Salesforce, SharePoint Forms, or Squarespace / Wix etc
- Understanding of data modelling and database structure and management through the support and maintenance of databases using models such as Microsoft Dataverse, or SQL, Excel or Access
- Experience configuring and utilising 3rd party integrations between software applications, such as integrating Power Platform applications with applications such as SharePoint and/or Teams
- . Performing a range of varied work activities in a range of structured and unstructured environments
- Experience of working in Agile project deliveries, or different software development practices / methodologies (such as Waterfall)
- Experience of support ticket or project task and defect tracking tools, such as Azure DevOps (Azure Boards/Azure Repos/Azure Pipelines), Jira or ServiceNow etc
- Proficiency in understanding and implementing business workflows and processes, and translating those into technical solutions
- Communicating complex technical information easily to both technical and non-technical people, such as translating technical details into user-friendly guides
- Mentoring, coaching and sharing best practice with a range of staff
- Rapidly absorbing complex technical and business information to learn new technologies keep skills up to date and adapt to change.
- Highlighting and taking ownership of the solution to an issue, risk, or gap in standards or procedures, or escalating as appropriate
- Documenting information such as new standards/policies/procedures, design details, testing logs and/or technical specifications
- Presenting work as demos, showcases and training to stakeholders and team members alike
Desirable
- Upgrading, converting, modernising or digitising applications/services
- Designing and developing Power Platform Model-Driven and Canvas Apps and/or Dynamics 365 Customer Service (and other Dynamics 365 modules), Power Automate, Power Pages and/or Power BI
- Building and working with custom plug-ins (C# / .Net), actions and workflows, and/or custom scripts (JavaScript)
- Have participated within the full end-to-end lifecycle experience, including experiencing assisting in building test plans for testing automation, support handover, and bug fixing
- Development experience with web services, such as AWS, and APIs
- Experience using FetchXML, PowerShell, HTML/CSS or of Power FX and its use in one or more DBMS (Microsoft Dataverse)
- Assisting in the delivery of business reporting and visualisations using available platforms, such as Power BI or Dashboards
- Experience with the rest of the Microsoft stack, especially SharePoint, Teams and Office 365
- Proficiency with custom and out-of-the-box (OOTB) Power Platform components, such as forms, tables, rules and processes
- Experience with implementing and working with the Power Platform ALM
- Using the XRMToolkit for reporting, data transportation, and troubleshooting
Qualifications
Essential
- An IT related degree OR equivalent relevant experience of the subject matter
Desirable
- Agile / SCRUM experience
- Dynamics 365 Fundamentals certification (or equivalent course completed)
- Power Platform Fundamentals certification (or equivalent course completed)
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Works collaboratively within a multi-disciplinary team setting, being approachable and confident in speaking up for themselves and empowering others and a willingness to accept change and compromise
- Ability to take ownership of assigned tasks, and to prioritise and manage own workload whilst maintaining team deliverables, especially in a remote working environment
- Has a pro-active approach to self-learning and continuous professional development, keeping up to date with technological advances and identifying opportunities to apply these to new and existing systems
- Has a specialist knowledge consistent with attainment of degree level qualifications and wilfully partakes in knowledge-sharing opportunities
- Is proactive in analysing and identifying issues, deducing probable root causes in troubleshooting, and providing resilient fixes, reporting and escalating major incidents when appropriate
- Communicates effectively to engage and collaborate in technical discussions with the team, and in non-technical language with customers and other colleagues, both in writing and verbally
Desirable
- Knowledge of design principles (Object oriented design; common design patterns; responsive web design; security by design; government service design)
- Awareness of how accessibility challenges can affect the development and use of software and applications
Experience
Essential
- Working in an application support, programmer, testing, quality assurance or developer capacity, maintaining large scale or highly critical services
- Experience with responsive and accessible web design through customising web applications via standard web-coding or utilising drag & drop/low-code configurations, especially of systems such as Power Apps, Dynamics 365, or other applications such as Salesforce, SharePoint Forms, or Squarespace / Wix etc
- Understanding of data modelling and database structure and management through the support and maintenance of databases using models such as Microsoft Dataverse, or SQL, Excel or Access
- Experience configuring and utilising 3rd party integrations between software applications, such as integrating Power Platform applications with applications such as SharePoint and/or Teams
- . Performing a range of varied work activities in a range of structured and unstructured environments
- Experience of working in Agile project deliveries, or different software development practices / methodologies (such as Waterfall)
- Experience of support ticket or project task and defect tracking tools, such as Azure DevOps (Azure Boards/Azure Repos/Azure Pipelines), Jira or ServiceNow etc
- Proficiency in understanding and implementing business workflows and processes, and translating those into technical solutions
- Communicating complex technical information easily to both technical and non-technical people, such as translating technical details into user-friendly guides
- Mentoring, coaching and sharing best practice with a range of staff
- Rapidly absorbing complex technical and business information to learn new technologies keep skills up to date and adapt to change.
- Highlighting and taking ownership of the solution to an issue, risk, or gap in standards or procedures, or escalating as appropriate
- Documenting information such as new standards/policies/procedures, design details, testing logs and/or technical specifications
- Presenting work as demos, showcases and training to stakeholders and team members alike
Desirable
- Upgrading, converting, modernising or digitising applications/services
- Designing and developing Power Platform Model-Driven and Canvas Apps and/or Dynamics 365 Customer Service (and other Dynamics 365 modules), Power Automate, Power Pages and/or Power BI
- Building and working with custom plug-ins (C# / .Net), actions and workflows, and/or custom scripts (JavaScript)
- Have participated within the full end-to-end lifecycle experience, including experiencing assisting in building test plans for testing automation, support handover, and bug fixing
- Development experience with web services, such as AWS, and APIs
- Experience using FetchXML, PowerShell, HTML/CSS or of Power FX and its use in one or more DBMS (Microsoft Dataverse)
- Assisting in the delivery of business reporting and visualisations using available platforms, such as Power BI or Dashboards
- Experience with the rest of the Microsoft stack, especially SharePoint, Teams and Office 365
- Proficiency with custom and out-of-the-box (OOTB) Power Platform components, such as forms, tables, rules and processes
- Experience with implementing and working with the Power Platform ALM
- Using the XRMToolkit for reporting, data transportation, and troubleshooting
Qualifications
Essential
- An IT related degree OR equivalent relevant experience of the subject matter
Desirable
- Agile / SCRUM experience
- Dynamics 365 Fundamentals certification (or equivalent course completed)
- Power Platform Fundamentals certification (or equivalent course completed)
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
