Job summary
We are looking to recruit a Principal Business Analyst to support a range of programmes and projects within the NHSBSA Portfolio aimed at making savings for the wider NHS, as well as supporting our own strategic ambitions.
We are looking for someone with extensive business analysis experience, who is collaborative, energetic, has a strong work ethic and professional pride in business analysis with an eye for detail, the ability to handle complex information and translate into clear outputs.
You'll work with a team of business analysts to conduct full business analysis; reporting on the business impact and defining development requirements to meet the identified business changes. You'll be responsible for defining the business processes, systems and services vital to implementation of the required business changes.
You will be part of a team of Principal Business Analysts using your experience to contribute towards advancing the Business Analyst community through sharing of best practice, learning and collaboration.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
- Interpreting and proposing changes across a range of service streams.
- Analysing the impact of new policies, initiatives and business opportunities against ourorganisational strategicobjectives.
- Development of project business cases to evidence investment decisions.
- Definition of user stories and management of backlogs.
- Reporting in detail on the business impact and the development requirements required to meet the identified business changes.
- Understanding the User experience of services and ensuring this informs service/digital developments.
- Investigating and defining the business processes, systems and services vital to the successful implementation of the required business changes and the delivery of agreed outcomes/value.
- Ability to plan releases to deliver value early.
- Working on projects delivered via waterfall and Agile methodology.
- Leading a team of business analyst professionals.
- Coaching other business analyst professionals.
- Being able to contribute to the development of others in the business analysis community.
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
In this role, you are accountable for:
- Strategic Analysis - Maintaining a focus on external and internal environments such as the NHS/Public sector/wider societies trends and NHSBSA business developments to ensure alignment. Fostering an in depth understanding of the NHSBSAs strategic goals and context and sharing these with other business analysts
- Requirement gathering Coordinate requirement activities, their validation and sign-off ensuring that the needs of the key stakeholders are articulated determining the need and value of performing the activity based on the context
- Process modelling Determine requirement for and develop, co-ordinate and agree sign-off of the As-Is and To-Be business process work
- Gap Analysis Coordinate and lead on the evaluation of requirements against the present state (where we are) & the target state (where we want to be) and identify opportunities to develop successful business requirements as well as cultivate stakeholder relationships needed to make the transition.
- Impact Analysis Lead on ensuring that the potential consequences of a change are correctly identified that stakeholders have been identified and are part of the overall process and that benefits have been collated in response to the impact analysis. Assessing the impact of change on business systems and processes, formulating options, assessing feasibility, making recommendations and presenting findings to a variety of senior stakeholders
- Benefit Analysis Co-ordinate and lead on the development of project business cases and ensuring that identified benefits analysis is developed and disseminated to project sponsors, senior managers and project stakeholders where applicable. Identification and modelling of costs, benefits and savings with a focus on the delivery of value early to the business
- Stakeholder management and engagement Coordinate Stakeholder analysis and comms with project and Comms team and ensure that stakeholder management is an ongoing process. Building credibility through managing upwards and becoming a trusted advisor to the Heads of Service and SROs including participating in senior project governance meetings in supporting the delivery of change. Confidently and effectively presenting information to small and large groups of stakeholders (from senior managers to members of the public)
- Facilitation Liaise with business owners, business architects, business users, change and technical teams to identify solutions
- System Analysis Lead on the work of systems analysis to ensure business needs are translated into solutions against identified timelines, & work with technical leads to ensure business needs are translated into the technical solutions.
- Assurance and Quality Apply recognised methodologies; audit test and quality gates; review deliverables from team & releases. Ensuring work is undertaken to agreed standards using appropriate frameworks and leading peer/learning/quality reviews associated with key deliverables
- Traceability Manage the delivery of change against a fully auditable process
- Business Improvement Lead on the work with Business Improvement teams on business readiness and the identification of BAU enhancements and their solutions to ensure that defined project benefits are delivered
- Business Solution Design Coordinate change with policy and strategy to ensure business systems, workflows and processes contribute to target operating model
- Delivery Products Tools and Documentation Coordinate development and application of: frameworks; application of delivery methodologies; operating model/target operating model; functional specifications; user cases; user stories; UAT plans and strategy; entry/exit and /or no/no go criteria
- People Management Line managing business analysts to ensure right priorities and deliverables are met and ensuring a proactive and supportive relationship with their personal development supported and coaching provided. Commitment to on-going learning, personal and professional development, and the contribution to the development of the Business Analyst community and Portfolio directorate
- Community of Practice Development & Maturity Acting as an exemplar/mentor to colleagues, demonstrating advanced skills in leading and undertaking analysis work. Ability to confidently drive, contribute, support, and develop colleagues practice in the discipline of business analysis and help develop the NHSBSA maturity levels in business analysis
- Resource Management Resource management for assigned team to ensure capacity to deliver business needs and working with Programme and Operational leads to influence resource capacity planning. Empowered to determine the day-to-day work priorities of assigned business analysts within team as part of work package delivery
In addition to the above accountabilities, as post holder you are expected to
- Be an active contributor and presenter within Portfolio Management Directorate-wide forums and Communities of Practice, proactively sharing knowledge and experience with others to increase wider capability
- Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
- Developing a proactive relationship with your line manager and making full use of ORO process (ongoing review & objectives) for self and direct reports
- Demonstrate NHSBSA values and core capabilities in all aspects of your work
- Encourage an environment where your own and colleagues safety and well-being is promoted
- Contribute to a culture which values diversity and inclusion
- Follow NHSBSA policies, procedures, and protocols as they apply to your role
Job description
Job responsibilities
In this role, you are accountable for:
- Strategic Analysis - Maintaining a focus on external and internal environments such as the NHS/Public sector/wider societies trends and NHSBSA business developments to ensure alignment. Fostering an in depth understanding of the NHSBSAs strategic goals and context and sharing these with other business analysts
- Requirement gathering Coordinate requirement activities, their validation and sign-off ensuring that the needs of the key stakeholders are articulated determining the need and value of performing the activity based on the context
- Process modelling Determine requirement for and develop, co-ordinate and agree sign-off of the As-Is and To-Be business process work
- Gap Analysis Coordinate and lead on the evaluation of requirements against the present state (where we are) & the target state (where we want to be) and identify opportunities to develop successful business requirements as well as cultivate stakeholder relationships needed to make the transition.
- Impact Analysis Lead on ensuring that the potential consequences of a change are correctly identified that stakeholders have been identified and are part of the overall process and that benefits have been collated in response to the impact analysis. Assessing the impact of change on business systems and processes, formulating options, assessing feasibility, making recommendations and presenting findings to a variety of senior stakeholders
- Benefit Analysis Co-ordinate and lead on the development of project business cases and ensuring that identified benefits analysis is developed and disseminated to project sponsors, senior managers and project stakeholders where applicable. Identification and modelling of costs, benefits and savings with a focus on the delivery of value early to the business
- Stakeholder management and engagement Coordinate Stakeholder analysis and comms with project and Comms team and ensure that stakeholder management is an ongoing process. Building credibility through managing upwards and becoming a trusted advisor to the Heads of Service and SROs including participating in senior project governance meetings in supporting the delivery of change. Confidently and effectively presenting information to small and large groups of stakeholders (from senior managers to members of the public)
- Facilitation Liaise with business owners, business architects, business users, change and technical teams to identify solutions
- System Analysis Lead on the work of systems analysis to ensure business needs are translated into solutions against identified timelines, & work with technical leads to ensure business needs are translated into the technical solutions.
- Assurance and Quality Apply recognised methodologies; audit test and quality gates; review deliverables from team & releases. Ensuring work is undertaken to agreed standards using appropriate frameworks and leading peer/learning/quality reviews associated with key deliverables
- Traceability Manage the delivery of change against a fully auditable process
- Business Improvement Lead on the work with Business Improvement teams on business readiness and the identification of BAU enhancements and their solutions to ensure that defined project benefits are delivered
- Business Solution Design Coordinate change with policy and strategy to ensure business systems, workflows and processes contribute to target operating model
- Delivery Products Tools and Documentation Coordinate development and application of: frameworks; application of delivery methodologies; operating model/target operating model; functional specifications; user cases; user stories; UAT plans and strategy; entry/exit and /or no/no go criteria
- People Management Line managing business analysts to ensure right priorities and deliverables are met and ensuring a proactive and supportive relationship with their personal development supported and coaching provided. Commitment to on-going learning, personal and professional development, and the contribution to the development of the Business Analyst community and Portfolio directorate
- Community of Practice Development & Maturity Acting as an exemplar/mentor to colleagues, demonstrating advanced skills in leading and undertaking analysis work. Ability to confidently drive, contribute, support, and develop colleagues practice in the discipline of business analysis and help develop the NHSBSA maturity levels in business analysis
- Resource Management Resource management for assigned team to ensure capacity to deliver business needs and working with Programme and Operational leads to influence resource capacity planning. Empowered to determine the day-to-day work priorities of assigned business analysts within team as part of work package delivery
In addition to the above accountabilities, as post holder you are expected to
- Be an active contributor and presenter within Portfolio Management Directorate-wide forums and Communities of Practice, proactively sharing knowledge and experience with others to increase wider capability
- Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
- Developing a proactive relationship with your line manager and making full use of ORO process (ongoing review & objectives) for self and direct reports
- Demonstrate NHSBSA values and core capabilities in all aspects of your work
- Encourage an environment where your own and colleagues safety and well-being is promoted
- Contribute to a culture which values diversity and inclusion
- Follow NHSBSA policies, procedures, and protocols as they apply to your role
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Able to demonstrate application of a wide range of advanced business analysis tools and techniques to gather and analyse information in a highly complex multi-stakeholder environment, where robust analysis is key to understanding business options
- Demonstrable skills identifying, establishing, and maintaining relationships with stakeholders at all levels
- Resilient and tough minded with confidence and energy, with ability to constructively challenge thinking whilst maintaining rapport
- Self-starting and proactive, self-aware, flexible and adaptable
- Effective leadership and motivational skills, with a collaborative approach working through multi-disciplinary teams
Desirable
- Good awareness of the NHSBSA's strategy, business plans and major programmes of work
- Awareness of Government Standards for project delivery and analysis (GovS002 and GovS010)
- Evidence of continued personal development
Experience
Essential
- Significant experience of working on highly complex change programmes and projects in role of Project Manager or Senior Business Analyst
- Experience of deriving requirements specifications from strategy and business goals, including interpretation between technical and business requirements in complex environments
- Line management experience preferred, or experience managing other resources in a project environment
Desirable
- Previous work in NHS or large corporate environment
- Production of 5-part business cases aligned to HMT Green Book principles
- Experience of project delivery to Government Digital Service (GDS) service standards
- Experience of Business Process Modelling Notation (BPMN)
- Project assurance and governance
Qualifications
Essential
- Degree-level, or extensive demonstrable relevant work-based experience
- BCS(TM) International Diploma in Business Analysis, or equivalent
Desirable
- PRINCE2(TM) Practitioner
- APMG Agile Business Analysis Foundation & Practitioner or equivalent
- Better Business Cases(TM) Practitioner
- Post-graduate qualification/certification(s) in leadership/management discipline
- Further education/certification(s) in change management discipline
- Formal coaching qualification
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Able to demonstrate application of a wide range of advanced business analysis tools and techniques to gather and analyse information in a highly complex multi-stakeholder environment, where robust analysis is key to understanding business options
- Demonstrable skills identifying, establishing, and maintaining relationships with stakeholders at all levels
- Resilient and tough minded with confidence and energy, with ability to constructively challenge thinking whilst maintaining rapport
- Self-starting and proactive, self-aware, flexible and adaptable
- Effective leadership and motivational skills, with a collaborative approach working through multi-disciplinary teams
Desirable
- Good awareness of the NHSBSA's strategy, business plans and major programmes of work
- Awareness of Government Standards for project delivery and analysis (GovS002 and GovS010)
- Evidence of continued personal development
Experience
Essential
- Significant experience of working on highly complex change programmes and projects in role of Project Manager or Senior Business Analyst
- Experience of deriving requirements specifications from strategy and business goals, including interpretation between technical and business requirements in complex environments
- Line management experience preferred, or experience managing other resources in a project environment
Desirable
- Previous work in NHS or large corporate environment
- Production of 5-part business cases aligned to HMT Green Book principles
- Experience of project delivery to Government Digital Service (GDS) service standards
- Experience of Business Process Modelling Notation (BPMN)
- Project assurance and governance
Qualifications
Essential
- Degree-level, or extensive demonstrable relevant work-based experience
- BCS(TM) International Diploma in Business Analysis, or equivalent
Desirable
- PRINCE2(TM) Practitioner
- APMG Agile Business Analysis Foundation & Practitioner or equivalent
- Better Business Cases(TM) Practitioner
- Post-graduate qualification/certification(s) in leadership/management discipline
- Further education/certification(s) in change management discipline
- Formal coaching qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
