Job summary
Do you have significant experience in technical architecture, a proven track record of success and a desire to make a difference? If so, then the NHS Business Services Authority (NHSBSA) have an exciting opportunity for you to join us as a Solution Designer.
Our digital services design, develop, test, support and operate applications from our digital transformation projects to support patients, colleagues and the public. We deliver relevant and valuable services to millions of users with various needs and abilities.
Hear from our Solution Designers and learn more about what it's like to work in our Digital Services team.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
We're working in a hybrid way, spending time both home and office working. This position can be based from either of our offices in Greater Manchester or Newcastle upon Tyne.
We want to support people in their chosen careers and welcome applications from previously unsuccessful applicants who have waited at least six months before reapplying.
Main duties of the job
Solution Design extends the traditional Technical Architect in a fusion that includes architecture, micro-services, API integrations and standards. The growth and innovation provided by our cloud providers challenge us to think and rethink optimal solutions that drive down the cost whilst providing better services.
You will work with user researchers, user experience designers, business analysts, testers and developers to create available and performant applications deployed in the cloud that are iterated, prototyped, continuously developed and tested in an Agile manner.
You will also be a part of our Solutions Design Community of Practice. As a solution designer, you will collaboratively identify technical challenges to create the standards that will enable the NHSBSA Digital team to create consistent, testable, and modular services rapidly.
Solution Designers in the NHSBSA Digital team embrace the drive to be customer-centric and, following fundamental principles, have designed award-winning services that surpass the requirements of end-users:
To provide better service to connected consumers
To work inter-professionally
To set standards for the use of digital
To educate colleagues about the use of digital tools
To be open and transparent
To work in an agile, iterative and data-driven manner
About us
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
In this role, you are accountable for:
- Understanding user and business needs and be confident in translating them into the design of products and services.
- Design and prototype solutions, interfaces and interactions. Work with designers to simplify complex transactions and explain clearly to non-solution designers the reasons for design choices.
- Work closely with user researchers to assist with testing and analysing research results.
- Work with other designers and architects to maintain a library of standard design patterns and promote its use across digital services and the wider organisation
- Lead in the proposing of changes and sharing of good practices that can be adopted to drive design standards, ensuring appropriate governance for contribution to the development of products and services.
- Follow and support methods and standards to achieve a high level of accessibility for the end user in our products
- Develop frameworks, setting standards and principles and draw up accompanying policies to ensure consistency and high quality services
- Understand design proposals from external suppliers, and support and present recommendations to senior stakeholders
- Work within a multi-disciplinary team of software developers, testers, researchers, business analysts, service designers and support a culture focused on ensuring customer needs are met
- Deliver designs that meet security, governance, web standards, ensuring that key elements are built in from the outset
- Communicate and present, to a variety of stakeholders, in-depth information concisely within sprint reviews as well as delivering lunch and learn sessions.
- Participate and sometimes lead within Communities of Practice sharing best practice and adoption of design standards, trends and patterns.
- Mentor and coach other team members to enable the on-going personal development and growth of skills within the team
- Provide specialist training enabling the personal development of the team and to support the growth of skills within the team
- Support where necessary the relevant recruitment and selection in line with organisational processes
- Maintain an awareness of financial and personal implications in the use of a range of resources and be aware budget management
- Contribute to continuous business plans including budget monitoring
- Contribute to and prepare proposals for change including producing necessary estimates, mandates and business cases within the digital and technology department.
In addition to the above accountabilities, as post holder you are expected to:Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.Demonstrate NHSBSA values and core capabilities in all aspects of your work.Foster an environment where your own and colleagues safety and well-being is promoted.Contribute to a culture which values diversity and inclusion.Comply with NHSBSA policies, procedures and protocols as they apply to your role.
Job description
Job responsibilities
In this role, you are accountable for:
- Understanding user and business needs and be confident in translating them into the design of products and services.
- Design and prototype solutions, interfaces and interactions. Work with designers to simplify complex transactions and explain clearly to non-solution designers the reasons for design choices.
- Work closely with user researchers to assist with testing and analysing research results.
- Work with other designers and architects to maintain a library of standard design patterns and promote its use across digital services and the wider organisation
- Lead in the proposing of changes and sharing of good practices that can be adopted to drive design standards, ensuring appropriate governance for contribution to the development of products and services.
- Follow and support methods and standards to achieve a high level of accessibility for the end user in our products
- Develop frameworks, setting standards and principles and draw up accompanying policies to ensure consistency and high quality services
- Understand design proposals from external suppliers, and support and present recommendations to senior stakeholders
- Work within a multi-disciplinary team of software developers, testers, researchers, business analysts, service designers and support a culture focused on ensuring customer needs are met
- Deliver designs that meet security, governance, web standards, ensuring that key elements are built in from the outset
- Communicate and present, to a variety of stakeholders, in-depth information concisely within sprint reviews as well as delivering lunch and learn sessions.
- Participate and sometimes lead within Communities of Practice sharing best practice and adoption of design standards, trends and patterns.
- Mentor and coach other team members to enable the on-going personal development and growth of skills within the team
- Provide specialist training enabling the personal development of the team and to support the growth of skills within the team
- Support where necessary the relevant recruitment and selection in line with organisational processes
- Maintain an awareness of financial and personal implications in the use of a range of resources and be aware budget management
- Contribute to continuous business plans including budget monitoring
- Contribute to and prepare proposals for change including producing necessary estimates, mandates and business cases within the digital and technology department.
In addition to the above accountabilities, as post holder you are expected to:Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.Demonstrate NHSBSA values and core capabilities in all aspects of your work.Foster an environment where your own and colleagues safety and well-being is promoted.Contribute to a culture which values diversity and inclusion.Comply with NHSBSA policies, procedures and protocols as they apply to your role.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Persistent, co-operative, flexible and hard working
- Rigorous, diligent and proactive
- Excellent organisational skills, with emphasis on assessing priorities when dealing with workloads and tight deadlines
- Analytical and creative
- Experience in prototyping
- Significant experience working on projects, delivering effective solutions across multiple channels/platforms
- An understanding of how accessibility and usability need to be applied to digital services
- Demonstrate empathy towards a varied base of users
- Excellent communication skills to share technical design concepts, analysis and solutions to a wide range of audiences
- Mandate to educate colleagues about their use of digital tools to support the digital team overall to become ubiquitous across the organisation.
- Work to ever changing digital landscapes adapting quickly to the changes to meet the end user needs
Desirable
- Experience with HTML5, CSS3, JavaScript, Java, Spring Boot, Cloud Platforms and tools
- Experience of designing user journeys, aligned with SEO guidelines, information architecture and content maps
- Experience planning and executing a variety of research methods, including ethnographic studies, usability testing (in a variety of environments), surveys, interviews, site metrics and analytics.
- Experience of delivering in a transparent way, promoting work through the use of workshops, presentations, internal blogs and newsletters
Experience
Essential
- Significant experience in solution architecture or lead technical design role
- Experience and technical acumen across applications, data, infrastructure, security, service management, business process and architecture capabilities, etc.
- Translate user needs into the design of accessible services
- Design and prototype user journeys and interactions. Simplify complex transactions and explain clearly to non-designers the reasons for design choices.
- Working closely with user researchers to input to research plans, assist with testing and analysing research results as well as identifying the user needs. .
- Create a library of standard design patterns, champion new standards aligning to governance and Design Authority processes.
- Operate in a collaborative way providing feedback where appropriate.
Desirable
- Experience of working in an agile project team
- Experience of design using GDS standards.
- Experience developing new functionality and services within an online or business function
- Experience of business planning and budget monitoring
Qualifications
Essential
- IT/design related degree/qualifications - IT Architecture (digital and service), System Design
- Business and Technical Analysis - Management of a significant ICT implementation Or significant demonstrable experience in a solution design role or equivalent.
Desirable
- Masters degree
- ISEB certificate in system design techniques or similar
- Qualifications in data modelling and / or data science
- Qualifications and/or training in applying architectural standards
- Experience of working in agile software development o ITIL, TOGAF or SIAM certification
- Industry Qualifications relating to Cloud, Software or Infrastructure tooling
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Persistent, co-operative, flexible and hard working
- Rigorous, diligent and proactive
- Excellent organisational skills, with emphasis on assessing priorities when dealing with workloads and tight deadlines
- Analytical and creative
- Experience in prototyping
- Significant experience working on projects, delivering effective solutions across multiple channels/platforms
- An understanding of how accessibility and usability need to be applied to digital services
- Demonstrate empathy towards a varied base of users
- Excellent communication skills to share technical design concepts, analysis and solutions to a wide range of audiences
- Mandate to educate colleagues about their use of digital tools to support the digital team overall to become ubiquitous across the organisation.
- Work to ever changing digital landscapes adapting quickly to the changes to meet the end user needs
Desirable
- Experience with HTML5, CSS3, JavaScript, Java, Spring Boot, Cloud Platforms and tools
- Experience of designing user journeys, aligned with SEO guidelines, information architecture and content maps
- Experience planning and executing a variety of research methods, including ethnographic studies, usability testing (in a variety of environments), surveys, interviews, site metrics and analytics.
- Experience of delivering in a transparent way, promoting work through the use of workshops, presentations, internal blogs and newsletters
Experience
Essential
- Significant experience in solution architecture or lead technical design role
- Experience and technical acumen across applications, data, infrastructure, security, service management, business process and architecture capabilities, etc.
- Translate user needs into the design of accessible services
- Design and prototype user journeys and interactions. Simplify complex transactions and explain clearly to non-designers the reasons for design choices.
- Working closely with user researchers to input to research plans, assist with testing and analysing research results as well as identifying the user needs. .
- Create a library of standard design patterns, champion new standards aligning to governance and Design Authority processes.
- Operate in a collaborative way providing feedback where appropriate.
Desirable
- Experience of working in an agile project team
- Experience of design using GDS standards.
- Experience developing new functionality and services within an online or business function
- Experience of business planning and budget monitoring
Qualifications
Essential
- IT/design related degree/qualifications - IT Architecture (digital and service), System Design
- Business and Technical Analysis - Management of a significant ICT implementation Or significant demonstrable experience in a solution design role or equivalent.
Desirable
- Masters degree
- ISEB certificate in system design techniques or similar
- Qualifications in data modelling and / or data science
- Qualifications and/or training in applying architectural standards
- Experience of working in agile software development o ITIL, TOGAF or SIAM certification
- Industry Qualifications relating to Cloud, Software or Infrastructure tooling
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
