Job summary
Fraud Audio Typist and Administrative Officer
NHS AfC: Band 3
12-month fixed term post
37.5 hours per week
If you have excellent communication, IT and analytical skills, the NHS Business Services Authority (NHSBSA) has an opportunity for you.
The NHSBSA plays an important role in tackling fraud and error across the wider NHS by reducing opportunities for fraud and error and improving the way that fraud and error risks are addressed.
We are currently recruitingfor a Fraud Audio Typist and Administrative Officer to work within the NHSBSA Loss and Fraud Prevention Team on a 12-month fixed term contract to assist with the Health Exemption Verification project.
As Fraud Audio Typist and Administration Officer you will provide an excellent standard of audio typing and administrative support to the Health Exemption Verification Team. You will assist with delivering fraud and loss prevention exercises for the Health Exemption Service, ensuring work is prioritised according to the changing demands of the team.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexi time
- Hybrid working model (working remotely and in the office when required)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
Main duties of the job
Main duties of the job.
As a Fraud Audio Typist and Administrative Officer, you will be responsible for:
- Providing efficient and comprehensive tape transcriptions resulting from investigations by Fraud Officers.
- Undertake data input duties to ensure computerised records are always kept up to date and accurate.
- Observe strict confidentiality in all matters.
- Follow guidance and work, within defined national and local standards.
The successful candidate will have practical experience of:
- Audio typing.
- Managing own workload and ability to prioritise.
- GDPR and requesting information in accordance with legislation.
The post holder will either hold an Accredited Counter Fraud Specialist (ACFS) certificate or must successfully complete the ACFS training course within 6 months of commencing post.
The post is full time and employment in this post is subject to a satisfactory Disclosure from the Disclosure & Barring Service.
Applicants must be available to attend a face-to-face interview at Stella House the week commencing 31st July 2023.
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
Job purpose:
Provide an excellent standard of audio typing and administrative support to the NHSBSA Loss and Fraud Prevention Team, ensuring work is prioritised according to the changing demands of the team. The post holder will on occasions provide assistance in preparing case files and other ad-hoc duties as and when required in line with the teams needs.
In this role, you are accountable for:
- To provide efficient and comprehensive tape transcriptions resulting from criminal investigations undertaken by the NHSBSA Fraud Specialists (FSs).
- To provide administrative support to the NHSBSA Loss and Fraud Prevention Team with the administration of case files such as scanning documents and renaming exhibits in accordance with the naming convention.
- Ensure all duties are carried out in accordance with the correct procedures and policies.
- To undertake compliance checks relating to suspicions of frauds.
- To produce witness statements and exhibits from records held on BOSS.
- To undertake data input duties to ensure computerised records are kept up to date and accurate at all times.
- Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads.
- To observe strict confidentiality in all matters.
- To understand current policies, guidelines and procedures which relate to the fraud function within the NHSBSA.
- To follow guidance and work, within defined national and local standards.
A DBS check will be performed on the successful candidate and appointment will be conditional on this check not highlighting any issues.
In addition to the above accountabilities, as post holder you are expected to:
- Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.
- Demonstrate NHSBSA values and core capabilities in all aspects of your work.
- Foster an environment where your own and colleagues safety and well-being is promoted.
- Contribute to a culture which values diversity and inclusion.
- Comply with NHSBSA policies, procedures and protocols as they apply to your role.
Working relationships
Responsible to: Senior Loss and Fraud Officer
Key relationships and connections: Fraud Specialists, Fraud Officers, Fraud Assistants, Managers and staff of the NHSBSA, NHS Managers, including Management and staff from Audit Consortiums as well as NHS Local Counter Fraud Specialists (LCFSs), Police, Crown Prosecution Service and other investigatory bodies.
Person Specification.
Personal Qualities, Knowledge and Skills.
Essential criteria:
- Ability to work without supervision.
- Ability to prioritise.
- Able to work independently or as part of a team.
- Ability to meet deadlines.
- Demonstrate good communication and interpersonal skills.
- Demonstrable ability to tackle a number of diverse tasks and be able to prioritise and manage work accordingly whilst working to tight deadlines.
Experience.
Essential criteria:
- Experience of working within clerical / office environment.
- Experience of transcribing audio tapes / CDs.
- Attention to detail and accuracy.
- IT literacy with knowledge of generic software packages (Microsoft Word, Excel, etc.).
- Understanding of the need for confidentiality awareness at all times.
Desirable criteria:
- Experience of transcribing interviews under caution.
Qualifications.
Essential criteria:
- Education to GCSE or equivalent.
- Typing / Audio transcribing qualification (AMSPAR / RSA 3 or equivalent, or equivalent experience.
Job description
Job responsibilities
Job purpose:
Provide an excellent standard of audio typing and administrative support to the NHSBSA Loss and Fraud Prevention Team, ensuring work is prioritised according to the changing demands of the team. The post holder will on occasions provide assistance in preparing case files and other ad-hoc duties as and when required in line with the teams needs.
In this role, you are accountable for:
- To provide efficient and comprehensive tape transcriptions resulting from criminal investigations undertaken by the NHSBSA Fraud Specialists (FSs).
- To provide administrative support to the NHSBSA Loss and Fraud Prevention Team with the administration of case files such as scanning documents and renaming exhibits in accordance with the naming convention.
- Ensure all duties are carried out in accordance with the correct procedures and policies.
- To undertake compliance checks relating to suspicions of frauds.
- To produce witness statements and exhibits from records held on BOSS.
- To undertake data input duties to ensure computerised records are kept up to date and accurate at all times.
- Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads.
- To observe strict confidentiality in all matters.
- To understand current policies, guidelines and procedures which relate to the fraud function within the NHSBSA.
- To follow guidance and work, within defined national and local standards.
A DBS check will be performed on the successful candidate and appointment will be conditional on this check not highlighting any issues.
In addition to the above accountabilities, as post holder you are expected to:
- Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.
- Demonstrate NHSBSA values and core capabilities in all aspects of your work.
- Foster an environment where your own and colleagues safety and well-being is promoted.
- Contribute to a culture which values diversity and inclusion.
- Comply with NHSBSA policies, procedures and protocols as they apply to your role.
Working relationships
Responsible to: Senior Loss and Fraud Officer
Key relationships and connections: Fraud Specialists, Fraud Officers, Fraud Assistants, Managers and staff of the NHSBSA, NHS Managers, including Management and staff from Audit Consortiums as well as NHS Local Counter Fraud Specialists (LCFSs), Police, Crown Prosecution Service and other investigatory bodies.
Person Specification.
Personal Qualities, Knowledge and Skills.
Essential criteria:
- Ability to work without supervision.
- Ability to prioritise.
- Able to work independently or as part of a team.
- Ability to meet deadlines.
- Demonstrate good communication and interpersonal skills.
- Demonstrable ability to tackle a number of diverse tasks and be able to prioritise and manage work accordingly whilst working to tight deadlines.
Experience.
Essential criteria:
- Experience of working within clerical / office environment.
- Experience of transcribing audio tapes / CDs.
- Attention to detail and accuracy.
- IT literacy with knowledge of generic software packages (Microsoft Word, Excel, etc.).
- Understanding of the need for confidentiality awareness at all times.
Desirable criteria:
- Experience of transcribing interviews under caution.
Qualifications.
Essential criteria:
- Education to GCSE or equivalent.
- Typing / Audio transcribing qualification (AMSPAR / RSA 3 or equivalent, or equivalent experience.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Ability to work without supervision
- Ability to prioritise
- Able to work independently or as part of a team
- Ability to meet deadlines
- Demonstrate good communication and interpersonal skills
- Demonstrable ability to tackle a number of diverse tasks and be able to prioritise and manage work accordingly whilst working to tight deadlines
Experience
Essential
- Experience of working within clerical / office environment
- Experience of transcribing audio tapes / CDs
- Attention to detail and accuracy
- IT literacy with knowledge of generic software packages (Microsoft Word, Excel, etc.)
- Understanding of the need for confidentiality awareness at all times
Desirable
- Experience of transcribing interviews under caution
Qualifications
Essential
- Education to GCSE or equivalent
- Typing / Audio transcribing qualification (AMSPAR / RSA 3 or equivalent or equivalent experience
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Ability to work without supervision
- Ability to prioritise
- Able to work independently or as part of a team
- Ability to meet deadlines
- Demonstrate good communication and interpersonal skills
- Demonstrable ability to tackle a number of diverse tasks and be able to prioritise and manage work accordingly whilst working to tight deadlines
Experience
Essential
- Experience of working within clerical / office environment
- Experience of transcribing audio tapes / CDs
- Attention to detail and accuracy
- IT literacy with knowledge of generic software packages (Microsoft Word, Excel, etc.)
- Understanding of the need for confidentiality awareness at all times
Desirable
- Experience of transcribing interviews under caution
Qualifications
Essential
- Education to GCSE or equivalent
- Typing / Audio transcribing qualification (AMSPAR / RSA 3 or equivalent or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
