Job summary
We are excited to offer the opportunity to bring on board a Junior Designer. As a digital team we are continuing to expand our growing team.
As a junior designer, you will work as part of a multidisciplinary team to develop the best way for users to interact with our digital services, in terms of both overall flow and at the level of individual design elements. You will have an inclusive, user-centred approach and enjoy adapting and learning at pace. You will work independently after being given direction, and will have the ability to identify user issues and important needs.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
- Working in an agile way, understanding the methodology and applying the principles in practice.
- Communicating with others with the ability to translate technical information to both technical and none-technical stakeholders about user needs, research recommendations, design decisions and prototypes.
- Collaborating and contributing to the wider community to both motivate and empower colleagues, creating a productive environment.
- A good digital perspective, able to respond to changes in technology which may impact designs, adapting your approach accordingly.
- Evidence and context-based design with the ability to generate multiple solutions to a problem from user research, including prototypes along with facilitating testing.
- Understanding relevant policy, legislative, regulatory, and operational constraints to find the simplest, shortest, and fastest solution that meets these requirements for users.
- Understanding the importance of team dynamics and collaboration for good user-centred design, and can receive and deliver feedback appropriately.
- Prototyping in code, writing in HTML, CSS and JavaScript, while using appropriate Government and other design systems.
- Using specific prototyping techniques and methods, such as coded prototypes or low-fidelity wireframes, based on strengths and suitability.
- Supporting strategic planning in an administrative capacity.
- Using quantitative and qualitative data about users to turn user focus into outcomes.
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
In this role, you are accountable for:
- Working in an Agile way - you understand agile methodology and you apply the principles in practice. You take an open-minded approach; you iterate, understand the importance of doing so and can do so quickly.
- Communicating with others - you translate technical information and communicate effectively with technical and non-technical stakeholders about user needs, research recommendations, design decisions and prototypes. You facilitate discussions within a multidisciplinary team, with potentially difficult dynamics where the audience may be not familiar with user-centred design. You act as an advocate for your team and the user-centred design community. You are good at managing differing perspectives on designs, research and delivery of products and services.
- Community collaboration - you contribute to the work of others and motivate and empower colleagues. You create a productive environment for colleagues to work in. You recognise and deal with issues about design and research
- Digital perspective - you are responsive to changes in technology that may impact designs, adapting your approach accordingly. You make decisions to meet user needs in the government context. You understand the importance of assisted digital and apply these principles to your designs.
- Evidence- and context-based design - you generate multiple solutions to a problem from user research, including prototypes and facilitate testing of them.
- Experience of working within constraints - you understand relevant policy, legislative, regulatory and operational constraints and find the simplest, shortest and fastest solution that meets these requirements for users.
- Leadership and guidance - you are committed to agreed good practice around user-centred design and agile ways of working for the team, helping onboard new starters and sensitively challenging substandard work by peers. You recommend design decisions and describe the reasoning behind these. You identify and articulate design disputes between direct peers and local stakeholders. You understand the importance of team dynamics and collaboration for good user-centred design, and can receive and deliver feedback appropriately.
- Prototyping in code - you write HTML, CSS and JavaScript, while using appropriate Government and other design systems.
- Prototyping - you know when to use a specific prototyping technique and methods, such as coded prototypes or low-fidelity wireframes, based on its strengths and suitability. You show the value of prototyping to the team by delivering presentations
- Strategic thinking - you know about the strategic context of your work and why it is important. You support strategic planning in an administrative capacity.
- User focus - you identify needs and engage with users or stakeholders to collate user needs evidence. You understand and define research that fits user needs. You use quantitative and qualitative data about users to turn user focus into outcomes.
In addition to the above accountabilities, as post holder you are expected to:
Undertake additional duties and responsibilities in line with the overall purpose of your role.
Demonstrate NHSBSA values and Core Capabilities in all aspects of your work.
Promote and foster your own and colleagues safety and well-being.
Contribute to a culture that values diversity and inclusion.
Comply with NHSBSA policies, procedures and protocols as they apply to your role.
Working relationships
Responsible to: Digital Team Manager, Professional Lead for User Centred Design and Digital Delivery Manager
Key relationships and connections:
Other DesignersSolution DesignersTestersDevelopersChange TeamInternal and external clients and customersInternal and external StakeholdersDelivery ManagersProfessional Lead for User Centred Design
Job description
Job responsibilities
In this role, you are accountable for:
- Working in an Agile way - you understand agile methodology and you apply the principles in practice. You take an open-minded approach; you iterate, understand the importance of doing so and can do so quickly.
- Communicating with others - you translate technical information and communicate effectively with technical and non-technical stakeholders about user needs, research recommendations, design decisions and prototypes. You facilitate discussions within a multidisciplinary team, with potentially difficult dynamics where the audience may be not familiar with user-centred design. You act as an advocate for your team and the user-centred design community. You are good at managing differing perspectives on designs, research and delivery of products and services.
- Community collaboration - you contribute to the work of others and motivate and empower colleagues. You create a productive environment for colleagues to work in. You recognise and deal with issues about design and research
- Digital perspective - you are responsive to changes in technology that may impact designs, adapting your approach accordingly. You make decisions to meet user needs in the government context. You understand the importance of assisted digital and apply these principles to your designs.
- Evidence- and context-based design - you generate multiple solutions to a problem from user research, including prototypes and facilitate testing of them.
- Experience of working within constraints - you understand relevant policy, legislative, regulatory and operational constraints and find the simplest, shortest and fastest solution that meets these requirements for users.
- Leadership and guidance - you are committed to agreed good practice around user-centred design and agile ways of working for the team, helping onboard new starters and sensitively challenging substandard work by peers. You recommend design decisions and describe the reasoning behind these. You identify and articulate design disputes between direct peers and local stakeholders. You understand the importance of team dynamics and collaboration for good user-centred design, and can receive and deliver feedback appropriately.
- Prototyping in code - you write HTML, CSS and JavaScript, while using appropriate Government and other design systems.
- Prototyping - you know when to use a specific prototyping technique and methods, such as coded prototypes or low-fidelity wireframes, based on its strengths and suitability. You show the value of prototyping to the team by delivering presentations
- Strategic thinking - you know about the strategic context of your work and why it is important. You support strategic planning in an administrative capacity.
- User focus - you identify needs and engage with users or stakeholders to collate user needs evidence. You understand and define research that fits user needs. You use quantitative and qualitative data about users to turn user focus into outcomes.
In addition to the above accountabilities, as post holder you are expected to:
Undertake additional duties and responsibilities in line with the overall purpose of your role.
Demonstrate NHSBSA values and Core Capabilities in all aspects of your work.
Promote and foster your own and colleagues safety and well-being.
Contribute to a culture that values diversity and inclusion.
Comply with NHSBSA policies, procedures and protocols as they apply to your role.
Working relationships
Responsible to: Digital Team Manager, Professional Lead for User Centred Design and Digital Delivery Manager
Key relationships and connections:
Other DesignersSolution DesignersTestersDevelopersChange TeamInternal and external clients and customersInternal and external StakeholdersDelivery ManagersProfessional Lead for User Centred Design
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Excellent communication skills to listen and respond to the needs of a range of audiences and interpret them clearly for both audiences.
- Both proactive and reactive in communication. Able to engage in various feedback types, choosing the right style at the appropriate time and ensuring the discussion and decision stick.
- Able to cope in complex environments, prioritise effectively and identify and work within constraints.
- Able to apply best practices and adopt a flexible approach to work and working hours.
- Knowledge of interaction design, with an ability to demonstrate knowledge of user-centred design.
- Knowledge of accessibility standards and guidelines and how to apply these standards to your work and others work.
- Understanding of HTML5 and CSS3.
Desirable
- Knowledge and appreciation of User Research.
- Understanding of JavaScript, wireframing and data visualisation.
- Knowledge of standards such as NHS Service Standard, GDS Service Standard, ISO.
- Familiar with popular design frameworks such as NHS design system, GOV.UK design system, BBC's Global Experience Language (GEL). Experience with design patterns and their iteration.
- Proven ability to transfer and develop skills and knowledge into new areas at short notice.
- Knowledge of and passion for user-centred design practices for both public-facing and internal services and applications.
Experience
Essential
- Proven experience supporting a product team and working with users and stakeholders to develop design concepts.
- Experience in making decisions based on research to improve products and services.
- Experience in designing user interfaces. Able to demonstrate interaction design skills and fulfil user needs in your designs.
- Experience in ensuring that making design decisions is based on design knowledge, user research and knowing the user journey.
- Able to create prototypes and concepts to explore potential solutions and meet requirements.
Desirable
- Experience in working in an agile/lean development process.
- Experience in designing for users with low digital skills and/or designing for users with physical and cognitive impairments.
- Experience in design using GDS standards.
- Experience developing new functionality and services within an online or business.
Qualifications
Essential
- Working towards degree level or equivalent professional experience
Desirable
- Continuous professional development
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Excellent communication skills to listen and respond to the needs of a range of audiences and interpret them clearly for both audiences.
- Both proactive and reactive in communication. Able to engage in various feedback types, choosing the right style at the appropriate time and ensuring the discussion and decision stick.
- Able to cope in complex environments, prioritise effectively and identify and work within constraints.
- Able to apply best practices and adopt a flexible approach to work and working hours.
- Knowledge of interaction design, with an ability to demonstrate knowledge of user-centred design.
- Knowledge of accessibility standards and guidelines and how to apply these standards to your work and others work.
- Understanding of HTML5 and CSS3.
Desirable
- Knowledge and appreciation of User Research.
- Understanding of JavaScript, wireframing and data visualisation.
- Knowledge of standards such as NHS Service Standard, GDS Service Standard, ISO.
- Familiar with popular design frameworks such as NHS design system, GOV.UK design system, BBC's Global Experience Language (GEL). Experience with design patterns and their iteration.
- Proven ability to transfer and develop skills and knowledge into new areas at short notice.
- Knowledge of and passion for user-centred design practices for both public-facing and internal services and applications.
Experience
Essential
- Proven experience supporting a product team and working with users and stakeholders to develop design concepts.
- Experience in making decisions based on research to improve products and services.
- Experience in designing user interfaces. Able to demonstrate interaction design skills and fulfil user needs in your designs.
- Experience in ensuring that making design decisions is based on design knowledge, user research and knowing the user journey.
- Able to create prototypes and concepts to explore potential solutions and meet requirements.
Desirable
- Experience in working in an agile/lean development process.
- Experience in designing for users with low digital skills and/or designing for users with physical and cognitive impairments.
- Experience in design using GDS standards.
- Experience developing new functionality and services within an online or business.
Qualifications
Essential
- Working towards degree level or equivalent professional experience
Desirable
- Continuous professional development
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
