NHS Business Services Authority

Procurement and Contract Manager

This job is now closed

Job summary

Are you an experienced commercial or procurement professional looking for your next move? Interested in managing high profile, complex contracts? Then this role may be for you! Our Procurement and Contract managers support the NHSBSA's essential services by delivering contracts fit for our delivery-focussed teams. This highly skilled team use their expertise to determine appropriate delivery models and strategies, bringing in latest market thinking and the best people.

Once in role as Procurement and Contract Manager, you'll use your expertise to source new goods and services, providing contract management and commercial leadership to our nationally delivered operational business services. This role involves the management of some of the highest profile contracts within the organisation, establishing best practice for managing contracts in a delivery environment where flexibility is the main delivery methodology. There is a strong focus on the use of technology underpinning service delivery.

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays
Flexible working (we are happy to discuss options such as compressed hours)
Flexi time
Hybrid working model (we are currently working largely remotely)
Career development
Active wellbeing and inclusion networks
Excellent pension
NHS Car lease scheme
Access to a wide range of benefits and high street discounts!

Interviews for this role will likely commence w/c 4th September.

Main duties of the job

The role will require the development of strong relationships with a range of internal and external contacts at all levels across the NHSBSA and supplier base ranging from senior leaders to operational managers.

Responsibilities

Provide commercial support for major projects and programmes, including developing business cases and tender documentation.
Work with suppliers and senior business leads to manage contracts appropriately, obtain key supplier performance information and maintain the relationship;
Lead in the design and implementation of innovative commercial solutions, including robust and leading-edge contract management tools, techniques and processes and help to embed these across the organisation;
Actively provide support to ensure that all activity supports the NHSBSA's key objectives, is underpinned with robust governance and risk management whilst complying with all relevant Government and departmental policies and regulations;
Provide subject matter expertise to a range of complex and high risk commercial issues, including coaching and mentoring the team and stakeholders to support the development of their own capability in dealing with complex and challenging contract management issues;
Ensure that robust performance management principles are embeddedto facilitate clear and accurate reporting of progress and achievements and present the information to senior stakeholders.

About us

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.

Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.

At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.

We are the NHS delivering for the NHS.

Date posted

10 August 2023

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year

Contract

Permanent

Working pattern

Full-time

Reference number

914-BSA4155

Job locations

Stella House

Newburn Riverside

Newcastle

NE15 8NY

Job description

Job responsibilities

In this role, you are accountable for:

1. To support the Senior Commercial Manager to ensure that appropriate contracts are put in place that meet customer / client needs.

2. To assist with high profile and complex negotiations for major sourcing activities.

3. Ensure the team selects the most effective sourcing route for the goods and services, including supporting the development of

4. Delivering efficiencies through effective procurement and contract management.

5. To work with customers and clients (using market knowledge and commercial rigour) to develop their requirements into clearly defined specifications.

6. Managing the contract change control process involving liaison with the Contractor, the Business and relevant Senior Commercial Manager as required for approval purposes.

7. Drafting Statements of Work (SoWs), ensuring close alignment to business/project requirements and including deliverables, milestones, acceptance criteria, pricing, dependencies and assumptions.

8. Executing and Managing Statements of Work, ensuring correct governance procedures are followed and managing SoWs with rigour and diligence.

9. To support the business in complying with the NHSBSA standing financial instructions and other controls and governance requirements, and that all necessary approvals are in place.

10. Interfacing with senior colleagues and senior representatives from suppliers ensuring the NHSBSAs business objectives are met.11. Exercises complex decision making, detailed option analysis, recommending solutions using persuasion and influencing skills on strategic sourcing initiatives as required.

12. Monitoring performance against service levels, recurring contract obligations and KPIs and initiating discussions with the Business and Finance on poor performance. The post holder takes early action to tackle sub-standard Contractor performance, gaining commitment of the Contractor to resolve problems within agreed timescales and provides reports as required to the Senior Commercial Manager and the relevant Board on contract performance matters.

13. Providing supplier management capability to support Commercial Services Team colleagues and the operational business needs.

14. The assessment of risks to the effective delivery of the contracted services including implementation of appropriate strategies and actions to manage the risks and ensure continuity.

15. Ensuring that the contractor delivers continuous improvement of the delivery, quality, cost effectiveness and responsiveness of the contracted services, developing the relationship beyond merely achieving contractual compliance. Working with the Contractor and the Business to develop mutually advantageous annual continuous improvement plans.

16. Managing all supplier related incidents and complaints (that impact on performance of the contract) from the Business and escalates issues where necessary. Ensures that problems are dealt with quickly and that corrective action is initiated in a timely manner.

17. Defining, controlling and managing costs and budgets for the managed contracted service. Manages the authorisation process for approving invoices including verification of amounts invoiced by the Contractor. Is an authorised signatory for expenditure.

18. Working with the Business and Supplier to review service levels and KPIs and implement changes where agreed to ensure value for money.

19. Chairing regular review meetings with the Contractor for assessing past performance and setting future targets. This involves maintenance of accurate records of all meetings.

20. Establishing and maintaining effective communication to both technical and non-technical audiences, about difficult and/or complex matters.

21. Being committed to personal development and actively seeking to enhance the performance of self and others by identifying opportunities to develop existing or acquire new, skills and competencies.

22. Maintaining an awareness of developments and risks and issues in NHSBSAs directorates.

23. Analysing, synthesising and presenting knowledge and information about multi-stranded or complex subjects and concepts to influence key decisions.

24. Where required, be responsibility for the effective line management of staff including appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and Personal Development Plan creation and execution.

25. Carry out such other tasks as required.

A fully detailed Job Description and Person Specification is available. Please click on the links to find out these details.