Job summary
If you have excellent communication skills, experienced in credit control and the sales ledger, and interested in contributing to the development and shaping of our credit control function, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for a Senior Finance Officer to join our Accounts Receivable Team in Newcastle.
The role will involve a broad range of duties in relation to the recovery of overpayments and debt, including but not limited to the processing of invoices to customers, collection of monies due, query resolution and the maintenance of sales ledger records and other non-financial systems.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
We are looking for people who ideally have:
- Knowledge of relevant legislation and statutory requirements
- Knowledge of NHS statutory returns
- Credit controller best practice knowledge
- Excellent communication skills and ability to foster good team working to deliver objectives to tight deadlines
- Approach challenges in an open, constructive, professional manner and persuade others to do the same
- Ability to provide training, performance, coaching and feedback to staff
- Maintain a strong focus on strategic priorities, encouraging people to develop and become more accountable
- Self-starter, organised, approachable, diplomatic, and conscientious and customer focused
- Working knowledge of Microsoft Office - in particular Access, Excel and Word.
- Numeracy, analytical and problem solving skills
- Working to strict guidelines and procedures
- Working to strict deadlines
- Prioritising workload
- Handling customer telephone calls of a sensitive or confidential nature
- Report writing
- Improving and documenting policy and procedures
- Knowledge of litigation process
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
Job purpose:The holder of this post will work within the NHS Business Services Authoritys (NHSBSA) Accounts Receivable Section. The role will involve a broad range of duties in relation to the recovery of overpayments and debt, including but not limited to the processing of invoices to customers, collection of monies due, query resolution and the maintenance of sales ledger records and other non-financial systems.
In this role, you are accountable for:
- Contributes to the management and performance of the Accounts Receivable and Treasury Management function, providing leadership and direction as required. This will include recruitment, appraisal, absence management and training of staff members.
- Contributes to the development and planning of the workload of the team. Makes daily adjustments to plans in order to meet organisational requirements and to ensure that all financial information is processed in accordance with procedures and legislation in an accurate and timely manner.
- Investigate and resolve complex enquiries providing assistance and help as required. Acts as a subject matter expert in debt recovery to deal with and resolve complex cases, cases of a higher value, and those escalated by Finance Officers. Discuss sensitive and confidential information with customers and colleagues.
- Delivers the debt recovery process in conjunction with best practice and knowledge of managing public money, ensuring: outstanding debt is minimised through the development and implementation of effective in-house credit control; debts are referred to an appropriate debt management agency or legal body for further action when necessary; claims are pursued via the courts where viable to do so; negotiation of complex settlements and outcomes, advising legal firms, external stakeholders and management of the decision; aged debt information is analysed and acted on accordingly; use of judgement and understanding to make recommendations for debt write-off and bad debt provision to Senior Management. Ensuring such recommendations are made in conjunction with SFIs and best practice Calculates the financial implications of any write off recommendations so that the consequences are correctly accounted for and appropriately reported.
- Advise finance and non-finance managers on complex matters relating to debt and recoveries providing detailed advice and guidance as and when required.
- Contribute to the preparation of the NHSBSAs annual accounts, providing appropriate creditors, debtors and other statutory information.
- Ensure that key performance objectives for Accounts Receivable are achieved and appropriately monitored.
- Suggest changes to policy, procedures and processes and implement improvements within the Accounts Receivable Team. Advise customers and colleagues of potential improvements that may affect their area.
- Responsible for training, performance, coaching and feedback to staff within a structured appraisal environment.
- Design, run and format complex system reports and spreadsheets to support decision making, reconciliation process and analysis requirements.
- To participate and represent department at business wide projects, contributing to service developments and growth.
- Develop knowledge of Standing Financial Instructions, Standing Orders and relevant business/work plans.
- Cultivating the services provided as a centre of excellence, achieved by overseeing the development of staff, services and systems in line with best practice, new initiatives, quality improvements and on-going consultation with key stakeholders.
- Works to achieve objectives and will be aware of their development requirements and actively seek development opportunities to achieve these.
Job description
Job responsibilities
Job purpose:The holder of this post will work within the NHS Business Services Authoritys (NHSBSA) Accounts Receivable Section. The role will involve a broad range of duties in relation to the recovery of overpayments and debt, including but not limited to the processing of invoices to customers, collection of monies due, query resolution and the maintenance of sales ledger records and other non-financial systems.
In this role, you are accountable for:
- Contributes to the management and performance of the Accounts Receivable and Treasury Management function, providing leadership and direction as required. This will include recruitment, appraisal, absence management and training of staff members.
- Contributes to the development and planning of the workload of the team. Makes daily adjustments to plans in order to meet organisational requirements and to ensure that all financial information is processed in accordance with procedures and legislation in an accurate and timely manner.
- Investigate and resolve complex enquiries providing assistance and help as required. Acts as a subject matter expert in debt recovery to deal with and resolve complex cases, cases of a higher value, and those escalated by Finance Officers. Discuss sensitive and confidential information with customers and colleagues.
- Delivers the debt recovery process in conjunction with best practice and knowledge of managing public money, ensuring: outstanding debt is minimised through the development and implementation of effective in-house credit control; debts are referred to an appropriate debt management agency or legal body for further action when necessary; claims are pursued via the courts where viable to do so; negotiation of complex settlements and outcomes, advising legal firms, external stakeholders and management of the decision; aged debt information is analysed and acted on accordingly; use of judgement and understanding to make recommendations for debt write-off and bad debt provision to Senior Management. Ensuring such recommendations are made in conjunction with SFIs and best practice Calculates the financial implications of any write off recommendations so that the consequences are correctly accounted for and appropriately reported.
- Advise finance and non-finance managers on complex matters relating to debt and recoveries providing detailed advice and guidance as and when required.
- Contribute to the preparation of the NHSBSAs annual accounts, providing appropriate creditors, debtors and other statutory information.
- Ensure that key performance objectives for Accounts Receivable are achieved and appropriately monitored.
- Suggest changes to policy, procedures and processes and implement improvements within the Accounts Receivable Team. Advise customers and colleagues of potential improvements that may affect their area.
- Responsible for training, performance, coaching and feedback to staff within a structured appraisal environment.
- Design, run and format complex system reports and spreadsheets to support decision making, reconciliation process and analysis requirements.
- To participate and represent department at business wide projects, contributing to service developments and growth.
- Develop knowledge of Standing Financial Instructions, Standing Orders and relevant business/work plans.
- Cultivating the services provided as a centre of excellence, achieved by overseeing the development of staff, services and systems in line with best practice, new initiatives, quality improvements and on-going consultation with key stakeholders.
- Works to achieve objectives and will be aware of their development requirements and actively seek development opportunities to achieve these.
Person Specification
Qualifications
Essential
- 5 GCSEs including English Language and Mathematics at grade C or above (or equivalent)
Desirable
- Have or studying for a Finance or Business diploma or equivalent
Knowledge & Skills
Essential
- Knowledge of relevant legislation and statutory requirements
- Credit controller best practice knowledge
- Team management experience
- Ability or experience of providing training, performance coaching and feedback to staff
- Working knowledge of Microsoft Office - in particular, Excel and Word.
- Numeracy, analytical and problem-solving skills
- Knowledge of NHS statutory returns
- Approach challenges in an open, constructive, professional manner and persuade others to do the same
Desirable
- Knowledge of relevant NHS creditor requirements
- Experience of a multi-functional Finance System, preferably Integra
Experience
Essential
- Working to strict guidelines and procedures
- Working to strict deadlines
- Prioritising workload
- Report writing
- Customer call handling of a sensitive and confidential nature
- Improving and documenting policy and procedures
- Knowledge of the litigation process
Desirable
- Experience in a busy finance office
- High volume processing
- Staff management
Person Specification
Qualifications
Essential
- 5 GCSEs including English Language and Mathematics at grade C or above (or equivalent)
Desirable
- Have or studying for a Finance or Business diploma or equivalent
Knowledge & Skills
Essential
- Knowledge of relevant legislation and statutory requirements
- Credit controller best practice knowledge
- Team management experience
- Ability or experience of providing training, performance coaching and feedback to staff
- Working knowledge of Microsoft Office - in particular, Excel and Word.
- Numeracy, analytical and problem-solving skills
- Knowledge of NHS statutory returns
- Approach challenges in an open, constructive, professional manner and persuade others to do the same
Desirable
- Knowledge of relevant NHS creditor requirements
- Experience of a multi-functional Finance System, preferably Integra
Experience
Essential
- Working to strict guidelines and procedures
- Working to strict deadlines
- Prioritising workload
- Report writing
- Customer call handling of a sensitive and confidential nature
- Improving and documenting policy and procedures
- Knowledge of the litigation process
Desirable
- Experience in a busy finance office
- High volume processing
- Staff management
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
