Resource, Forecasting and Planning Manager

Job description

Job responsibilities

In this role, you are accountable for:

Key Working Relationships

1. Working with the Senior Management Team to ensure that planning and resource management is delivered effectively working in collaboration with key contacts across these services.
2. Develop a strong partnership with Senior Service Delivery Managers (SDM) and have responsibility for monitoring and planning outputs and KPIs and targets.
3. To manage Workforce Planning Managers and ensure the WFM Team is effective, working directly across the team where appropriate.

Staff Management

1. Establish and review areas of responsibility for this role and the Workforce Planning Managers ensuring that these are established and clear.
2. Ensure that resource on WFM Team is maintained and that recruitment needs are identified when required and that the skills mix within the team is appropriate.
3. Responsible for teams personal development. Provide coaching and guidance on management issues whilst also ensuring line managers remain fully empowered in a supportive environment.
4. Deliver operational objectives through performance management of direct reports (DRs) and through carrying out process improvement projects.
5. Demonstrates clear leadership and management skills and the ability to influence and persuade others and leads teams in the delivery of business objectives and strategy.
6. Responsible for setting clear objectives for direct reports and carrying out regular ORO reviews, developing and coaching direct reports to assist in delivery of business objectives and broaden their experience.
7. Ensure a balance of workloads and responsibility exists across the team with regular reviews in place.
8. Demonstrate support and guidance through the full application of all supporting tools and policies in place HR planning, Absence Management policy, Health and Safety and all other applicable policies.
9. Provide guidance on management issues whilst also ensuring DRs remain fully empowered in a supportive environment.
10. Carry out disciplinary meetings, where appropriate. Ensuring that HR policy is followed to ensure consistency.

Service Delivery

1. Working across Retirement Services to identify requirements and working to align expectations against delivery..
2. Ensure that planning and forecasting is in place across all services and that regular and timely reviews take place to maximise performance.
3. Drive and lead a pro-active approach to planning both looking forwards and back highlighting trends and where these can influence improvements.
4. Make recommendations to maximise efficiencies across services and that resource plans are as effective as they can be, influencing and challenging other key decision makers where appropriate.
5. Evaluate processes across the team and identify improvement opportunities that exist championing a continuous improvement culture across all of WFM.
6. Ensure that production of plans, forecasts and related management information is accurate and available so that key operational decisions can be made in a timely fashion.
7. Maintain effective communication across services identifying where interventions are needed to ensure staff at all levels are aware and understand service position and impacts.
8. Have strategic input at times into business planning and providing key insight so that budget pressures and savings are understood clearly, along with rationale for both.
9. Actively promote and realise the increased use of data analytics across and within individual services and use the data to assist and drive business improvements. Building relationship and working with MI Analyst Team and DALL to identify
10. Ensure that performance against Key Performance Indicators across a wide range of work streams is achieved. Identifying opportunities for improvements and carrying out detailed analysis of trends. Take appropriate corrective or preventative action.
11. You will actively build up networks across the industry as well as within the NHSBSA collaborating and exploiting these networks to enhance the team and the service.

Project Responsibilities

1. Be part of the delivery of projects, including leading from an operational perspective projects on the NHSBSA strategic roadmap.
2. Leading on re-procurement of WFM technology and working alongside BSA colleagues to identify and implement any new technology.
3. Taking a leading role in projects that involve workforce or workflow technology opportunities across Retirement Services, providing expertise and advice where required.
4. Contribute to the production of mandates, spend control forms and full business cases, identifying where future opportunities exist for improvement projects.

Clients and Stakeholders

1. Works collaboratively and effectively with colleagues at all levels from internal and external stakeholders.
2. Forge effective relationships with other parts of the NHSBSA where planning and resource management is in place so that best practice can be identified and that opportunities to align are maximised.
3. Forms links with other organisations with the aim of sharing experience to improve services ensuring that NHS Retirement Services is aligned to best practice.

Person Specification

Qualifications

Essential

• Educated to degree level (or equivalent experience) or relevant work based experience.

Desirable

• Professional Qualification in Planning, Forecasting and Workforce Mgt.

Personal Qualities, Knowledge and Skills

Essential

• Knowledge of WFM Technology and applications.
• IT Skills to enable full use of management information systems.
• Strategic Management.
• Member of professional networks across sector.
• Able to work both on own initiative as well as collaboratively, empowering people.
• Ability to focus on outcomes and strong decision-making skills.
• Lead effectively with influence and impact at all levels.
• Encourage a culture of challenge, innovation and agility
• Champion a strong focus on strategic priorities
• Excellent verbal & written communication skills

Desirable

• Contract Management.
• Stakeholder Management.

Experience

Essential

• Significant demonstrable experience of managing a Workforce/Planning Team in a back office environment,
• Experience of managing staff and performance management.
• Significant experience of managing change.
• Significant experience of workflow management and working across multiple work streams

Desirable

• Budget management experience.
• Project management experience

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Business Services Authority

Address

Hesketh House, 200-220 Broadway

Fleetwood/Hybrid

FY7 8LG

Employer's website

https://www.nhsbsa.nhs.uk/what-we-do/work-us (Opens in a new tab)