Performance & Benefits Lead

Job responsibilities

As Performance and Benefits Lead you will be responsible for support the ongoing development of robust performance and benefit metrics to manage the organisation. You will work with colleagues across the business and will be responsible for the identification and delivery of robust performance and benefits, ensuring that the business and colleagues understand the relevant key performance indicators, that there is a clear monitoring and measurement process in place that is timely and supports completion of the Balanced Business Scorecard, Board Performance Report and other business initiatives and programmes.

You will work with stakeholders across the NHSBSA business, to include but not limited to Business Directors, business leads, programme/project boards and external stakeholders to facilitate delivery of value, and ensure optimal focus is on performance and benefits to manage reporting and assurance across the organisation. The role will need to work especially closely with performance and benefit colleagues in Management Information Services and Finance to produce the BBS and BPR and other such reports and programmes of work as identified.

As a senior member of the team you will ensure that performance and benefits are defined and operationalised, use expert analysis and ensure appropriate baselines are in place and measured throughout the project/product/service lifecycle.

This role may also be used flexibly to fulfil suitable performance and benefit roles across the organisation to meet emerging needs for Business, Project or Programme management resource.In this Performance and Benefits Lead role, you are accountable for:1. Taking responsibility and is the lead for producing and completing the BBS and BPR for the Leadership Team and Board.2. Working across the business, leads on complex projects/programmes/new services identifying performance and benefits metrics, ensuring results and delivery are monitored and reported on.3. Working with NHSBSA senior leaders, takes a key role in the development of a robust Performance and Benefits Strategy, aligning this to NHSBSA strategy and vision- ensuring key performance indicators and metrics meet customer expectation.4. Taking a leading role in the management of external stakeholders, ensuring that performance and benefits are met; alerting the business to ensure client, commissioner and user expectations when performance and benefits are not met to ensure successful delivery and or manage expectations.5. Providing expert guidance and strategic/tactical input across the directorates, including delivery of training modules and or lead challenging discussions to ensure there is understanding across the NHSBSA on performance and benefits management.6. Deputise for the Head of Strategy Planning and Performance as required7. Analysing and assessing organisation performance and benefit data and information to inform service improvement and create business and customer insights.8. Actively managing the internal and external linkages and inter-dependencies related to performance and benefits across the business, recommending improvements and incorporating any changes into performance and benefit reports.9. Leading the development of the performance and benefit function within the directorate and leads on performance and benefits identification and measures within business cases including performance and benefits profiles, business process mapping/improvement and change management.10. Determining, monitoring and reviewing performance and benefit preparation work with Product Leads which includes monitoring and overseeing financial positions as appropriate with financial and management information colleagues.11. Defining, developing and maintaining Critical Success Factors for the delivery of performance and benefits.12. Actively working with leadership team and directing NHSBSA Heads of Service to optimise performance and benefits delivery in alignment with the organisations strategic direction.13. Identifying, managing and delivering training and support to colleagues on performance and benefits to standards set by the NHSBSA.14. Ensuring a consistent and joined up approach to the development of performance and benefits across the organisation15. Contributing to the on-going development of performance and benefits metrics and models, ensuring that the post holders specialist knowledge and experience in performance and benefits management is utilised across the organisation.16. Effectively manage financial budget in accordance with NHSBSAs policies, financial regulations and legislative requirements17. Responsibility for line management including 121s. appraisals, training, sickness, holidays etc.In addition to the above accountabilities, as post holder you are expected to:Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.Demonstrate NHSBSA values and core capabilities in all aspects of your work.Foster an environment where your own and colleagues safety and well-being is promoted.Contribute to a culture which values diversity and inclusion.Comply with NHSBSA policies, procedures and protocols as they apply to your role.

Qualifications

Essential

• Educated to Degree level (or equivalent qualification / experience) plus significant specialist experience as detailed below or equivalent demonstrable capability
• Qualification or equivalent experience demonstrating proficiency of MS Office Applications (Word, PowerPoint, Excel & Outlook)
• Recognised Performance and Benefit qualification and experience

Desirable

• Post graduate or other advanced degree
• Recognised and relevant business analysis or technical / informatics qualification .
• Recognised qualification in management studies
• Recognised Financial management qualification

Personal, Qualities, Knowledge and skills

Essential

• Specialist knowledge or experience of large complex performance and benefit management practices, models, tools & techniques
• Excellent communication and engagement skills, able to communicate at Board and Leadership Team. Heads of Service level
• Able to lead, inspire, motivate and engage people
• Excellent working knowledge of the NHS and the wider system - including the competitive landscape
• Customer driven
• Excellent written and verbal communication and engagement skills
• Knowledge of NHS/wider system financial accounting and models
• Highly specialised knowledge of programme/project management practices, tools & techniques and extensive knowledge and extensive experience of effective project risk and quality management
• Analytical and problem-solving skills
• Excellent conflict management, negotiation and problem solving skills within the scope of the role's responsibilities
• Excellent stakeholder management skills that facilitate delivery of performance and benefits.
• Good analytical and data skills to identify trends, patterns and opportunities/challenges
• Demonstrable credibility and integrity in order to provide expert best practice advice, direction and support for senior leaders and stakeholders. Ability to deliver professional yet difficult messages at senior level in an appropriate and professional way
• Understands clearly the reasoning behind key policies, practices, and procedures, and seeks exceptions when needed to achieve goals. Understands internal and external politics and their impacts on the organisation and aligns and manoeuvres resources and manoeuvres to solve problems or reach goals.
• Proven ability of directing others to undertake specified tasks by clearly determining roles and responsibilities, deliverables, milestones and limits for independent decision-making within agreed timescales
• Demonstrable people and professional leadership skills that will empower; support and robustly performance manage and develop teams to achieve the highest performance
• Self-starting, personally motivated, proactive, self-aware, flexible and adaptable

Desirable

• Robust in-depth knowledge of public sector and commercial performance and benefit models oRobust knowledge and understanding of complex data and information systems
• Knowledge of standards e.g. BSI, ISO 9000, Total Quality Management, Lean,
• Ability to use 'best practice' in all aspects of performance and benefit management focus on insights and results as well as process

Experience

Essential

• Extensive first-hand practical experience of developing and realising performance and benefits in large scale/ complex organisations including leading concurrent pieces of work of varying degrees of complexity, size and duration
• Development and implementation of business processes to meet identified business needs within agreed parameters of cost, timescales, and quality. oProven ability and experience of ensuring that performance and benefit solutions are strategically aligned and moved seamlessly into operation
• First-hand practical experience of utilising available evidence and developing performance and benefits profiles for successful business case approval, as well as critical business case evaluation. oProven ability and experience of managing large national external stakeholders to ensure successful delivery of products and services to achieve outcomes including the analysis and assessment of performance and effective challenging of deviation
• Demonstrable ability and experience to positively influence and persuade others (often challenging audiences at all levels where there may be resistance to change) to take a specific course of action by Integrating logic, emotion and factual information to construct complex yet persuasive engagement
• Proven ability and experience of identifying goals and objectives and motivating and leading others towards their achievement
• Proven ability and experience of understanding the hierarchy and culture of own, customer and supplier organisations and key stakeholder groups and being able to identify the decision makers and influencers
• Proven ability and experience of developing and managing a robust and large-scale quality management system/strategy using the appropriate tools and methods to ensure a fit for purpose quality standard are achieved
• Inspiring leadership across own and virtual multi-disciplinary teams
• Demonstrable experience and ability in report writing for a senior level audiences
• Facilitation skills and presentation experience

Desirable

• Experience of operating and delivering large scale complex projects in the public sector
• Extensive experience managing in a cross-functional team environment
• Experience in the use of SPC charts and forecasting with the ability to interpret the data and convey insight.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).