Job summary
Are you an experienced HR professional with a passion for fair, values-led employee relations? If so, we've got the perfect opportunity for you!
As our People Relations and Culture Specialist, you'll play a key role in delivering expert support across a wide range of employee relations matters -- from sickness absence and grievances to disciplinary cases and informal conflict resolution. You'll be a trusted advisor, helping managers navigate challenging situations with confidence and compassion, while promoting our Just and Restorative Learning approach.
Working closely with the People Hub, Staff Networks, Trade Unions, and Freedom to Speak Up Guardians, you'll help foster a psychologically safe and inclusive workplace. Your work will directly impact the colleague experience and ensure our people practices are fair, consistent, and aligned with NICE values.
Main duties of the job
In this hands-on and impactful role, you'll be central to managing and improving employee relations across NICE.
What You'll Be Doing:
o Providing expert advice and coaching on complex employee relations issues, including sickness absence, grievances, and disciplinary cases.o Supporting managers with casework escalated from the People Hub and developing local wellbeing plans.o Promoting informal resolution and restorative conversations as first-choice mechanisms.o Collaborating with Staff Networks, Trade Unions, and Freedom to Speak Up Guardians to triangulate soft intelligence and improve colleague experience.o Maintaining and improving casework trackers and databases to support accurate reporting and trend analysis.o Contributing to policy reviews and improvements through a restorative and just lens.o Supporting the delivery of EDI strategies and contributing to culture change initiatives.o Acting as a cultural ambassador, promoting psychological safety and inclusive leadership.
About us
As part of the People team and wider Facilities, Improvement & People Directorate, we've achieved:
- Elevated Engagement: We've soared to new heights, as the leading Directorate to become thetop-performing teamin the organisation!
- Driven Real Change: By embedding aRestorative, Just, and Learning Culture, we've made atangible impactthat's already transforming our workplace.
- Strengthened Union Partnerships: We've turned challenges into opportunities, fostering a spirit ofcollaborationand mutual respect.
- Championed Inclusivity: Our commitment to diversity and representation has led tomeasurable improvements, making our team more inclusive than ever before.
Join Our Team - What we can offer you:
- Supportive Team Culture: We believe in lifting each other up and encouraging open communication. Here, your voice truly matters!
- Flexible & Hybrid Work Environment: Enjoy working from home and in our modern offices in the centre of Manchester and Stratford, London.
- Professional Growth: Unlock opportunities for continuous learning and career advancement.
- Inclusive Workplace: Be part of a diverse and welcoming community where everyone feels valued.
Want to Learn More?For further information on this exciting opportunity, reach out to Jools Steadman, our Head of People Relations and Culture, at Jools.Steadman@nice.org.uk. Jools is eager to discuss how you can be part of our dynamic team!
Job description
Job responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application.
However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job.
What Youll Bring: HR Expertise: CIPD Level 5 qualified (or equivalent), with solid HR knowledge and experience. Legal Know-How: Strong understanding of UK employment law and HR best practice. Clear Communicator: Able to explain complex issues clearly, both in writing and in person. Restorative Mindset: Emotionally intelligent with a passion for fair, values-led people practices. Casework Confidence: Skilled in managing multi-stranded and contentious employment cases. Data-Informed: Confident using data to spot trends and drive continuous improvement.
Job description
Job responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application.
However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job.
What Youll Bring: HR Expertise: CIPD Level 5 qualified (or equivalent), with solid HR knowledge and experience. Legal Know-How: Strong understanding of UK employment law and HR best practice. Clear Communicator: Able to explain complex issues clearly, both in writing and in person. Restorative Mindset: Emotionally intelligent with a passion for fair, values-led people practices. Casework Confidence: Skilled in managing multi-stranded and contentious employment cases. Data-Informed: Confident using data to spot trends and drive continuous improvement.
Person Specification
Education
Essential
- CIPD Level 5 or equivalent qualification
Education
Essential
- Degree level education or equivalent demonstrable experience in a similar role
Experience
Essential
- Proven experience managing complex and sensitive employee relations cases (e.g. sickness absence, grievances, disciplinary matters)
Experience
Essential
- Experience of advising managers on formal people relations meetings including appeals, dismissals, and Employment Tribunals
Experience
Essential
- Experience of using case management systems (e.g. Case Tracker) to analyse trends and outcomes
Skills
Essential
- Demonstrated and proven strong knowledge of UK employment law and HR best practice
Skills
Essential
- Demonstrated ability to communicate complex information clearly and effectively, both verbally and in writing
Skills
Essential
- Ability to demonstrate emotional intelligence and apply restorative approaches to conflict resolution
Other
Essential
- Commitment to equality, diversity and inclusion, and psychologically safe working environments
Person Specification
Education
Essential
- CIPD Level 5 or equivalent qualification
Education
Essential
- Degree level education or equivalent demonstrable experience in a similar role
Experience
Essential
- Proven experience managing complex and sensitive employee relations cases (e.g. sickness absence, grievances, disciplinary matters)
Experience
Essential
- Experience of advising managers on formal people relations meetings including appeals, dismissals, and Employment Tribunals
Experience
Essential
- Experience of using case management systems (e.g. Case Tracker) to analyse trends and outcomes
Skills
Essential
- Demonstrated and proven strong knowledge of UK employment law and HR best practice
Skills
Essential
- Demonstrated ability to communicate complex information clearly and effectively, both verbally and in writing
Skills
Essential
- Ability to demonstrate emotional intelligence and apply restorative approaches to conflict resolution
Other
Essential
- Commitment to equality, diversity and inclusion, and psychologically safe working environments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
