Senior Infrastructure Engineer

Job summary

As the Senior infrastructure engineer you will work with infrastructure services that underpin all NICE internal user services and services to the public. Working in a team of infrastructure specialists and engineers, you will build, administer, support, and maintains solutions as directed and according to directorate policy. You will work with third party provision of infrastructure services and the provide expertise to develop architectural solutions for infrastructure services throughout the service product life cycle.

Our core Infrastructure primarily covers Office365, Active Directory, on premise Servers (Windows & Linux), Virtualisation (VMware and Azure) and data storage. You will be a subject matter expert in Office365, Exchange online and all aspects of messaging and collaboration. The role is responsible for ensuring services are highly available and configured according to industry best practices. It also extends to provisioning and building new infrastructure as part of both new technology initiatives and refreshes. You will thrive using agile methods and enjoy working openly, collaboratively and as part of a multidisciplinary team.

We will give you the opportunity to develop yourself technically and professionally.

Please see job description attached for full list of responsibilities.

Main duties of the job

As a Senior Infrastructure Engineer, you will:

• Ensure services are integrated, delivered, and operated as required
• Work with and support third parties in providing infrastructure services
• Work with technical engineers to translate architectural designs into operations
• Provide input into overall management - workforce, budget, technology roadmaps, projects, and tasks
• Design systems characterised by medium levels of risk, impact, and business or technical complexity.
• Support M365 suite, primarily Exchange Online, SharePoint and PowerApps.
• Explain the technical concepts required in the role and understand how these fit into the wider technical landscape
• Break a problem down into its component parts to identify and diagnose root causes.
• Use a modern standard approach competently and guide others in so doing
• Anticipate and advise on future technology changes that present opportunities for the product or programme.
• Review the systems designs of others to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology.
• Take accountability of issues that occur and are proactive in searching for potential problems. You achieve excellent user outcomes

About us

Here at NICE we are passionate and proud of the work we do and the impact we make.

We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment.

Benefits:

• We offer a range of benefits including the NHS pension scheme and staff discounts
• We provide a thorough induction programme
• Personal development is supported through extensive training and development opportunities
• We promote flexible working to help staff achieve a healthy work life balance
• We value equality and diversity and welcome applicants from all sections of the community
• We will interview all disabled applicants who meet the essential criteria in line with the NHS Guaranteed Interview Scheme

If you feel this is the type of environment, you will enjoy working in then please feel free to contact us for more information or apply now.